MOHAMMED EHSAN RAZA DANISH
Hyderabad
Summary
Dynamic Lead Analyst at Motherson Technology Services Limited, adept at orchestrating disaster recovery and business continuity strategies. Proven expertise in risk management and cybersecurity best practices, ensuring minimal downtime and compliance. Recognized for mentoring teams and enhancing problem-solving capabilities, driving successful infrastructure projects that align with organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Analyst
Motherson Technology Services Limited
02.2025 - Current
- Developed and maintained business recovery plans to safeguard essential functions during disruptive incidents, coordinating cross-functional teams to execute business continuity procedures that minimized business impact and enabled seamless recovery.
- Spearheaded risk assessments, business impact analyses, and vulnerability reviews to identify potential threats. Formulated mitigation strategies, coordinated regular drills, and updated disaster planning documentation to meet evolving business and regulatory needs.
- Designed, implemented, and regularly tested comprehensive disaster recovery strategies for both cloud and on-premises environments. Ensured rapid restoration of services and minimal downtime by orchestrating recovery plans that align with business SLAs and regulatory requirements.
- Oversaw the deployment, maintenance, and optimization of robust IT infrastructure. Led initiatives to upgrade systems, enhance security postures, and maintain high availability for mission-critical applications across hybrid (cloud and on-premises) environments.
- Directed multidisciplinary project teams through full project lifecycle, overseeing planning, execution, risk management, and stakeholder communication to deliver complex infrastructure and continuity projects on time and within budget, aligning with organizational strategies.
- Established and enforced security protocols for cloud resources, focusing on access control, encryption, and threat detection.
- Encrypted data stored in Azure services (Storage, SQL, Cosmos DB, etc.) through Customer Managed Keys.
- Integrated Hardware Security Modules for Azure Storage, SQL and Cosmos DB.
Technical Lead
Sherweb Ind Pvt Ltd (Microsoft CSP)
07.2023 - 02.2025
- Directed the implementation, optimization, and security of hybrid IT infrastructures, supporting high availability and scalable growth for enterprise systems.
- Successfully drove multiple infrastructure and business continuity projects, integrating best practices, managing risks, and achieving deliverables within scope, schedule, and budget.
- Led risk assessment and impact analysis initiatives, formulated mitigation strategies, and conducted regular recovery drills to maintain organizational preparedness.
- Established and maintained comprehensive disaster recovery frameworks, ensuring swift recovery of operations and compliance with business requirements and regulatory standards.
- Developed business continuity plans to protect core functions and orchestrated cross-team execution to mitigate disruption and maintain service delivery.
- Mentored team members, enhancing problem-solving capabilities through targeted education and guidance on best practices.
- Facilitated collaboration between Microsoft’s internal helpdesk and team members, enhancing service delivery.
- Conducted performance reviews and set clear objectives, aligning team efforts with client expectations and service quality standards.
- Collaborate closely with Microsoft PTAs to manage incident and change management, ensuring that all service requirements are met with precision and efficiency.
Corporate Trainer
Koenig Solutions Limited
11.2021 - 05.2023
- Delivered expert-level training through diverse formats including Instructor-led sessions, Distance Learning, On-Site workshops, and Video-based content, enhancing the learning experience for a global audience.
- Drove multiple infrastructure and business continuity projects, integrating best practices and managing risks to achieve deliverables on time and within budget.
- Led risk assessment and impact analysis initiatives, formulated mitigation strategies, and conducted regular recovery drills to maintain organizational preparedness.
- Developed business continuity plans to protect core functions and orchestrated cross-team execution to mitigate disruption and maintain service delivery.
- Established and maintained disaster recovery frameworks, enabling swift operational recovery and ensuring compliance with business and regulatory standards.
- Directed implementation and optimization of hybrid IT infrastructures, supporting high availability and scalability for enterprise systems.
IT Service Desk Technician
Arctern Consulting Pvt Ltd
07.2020 - 11.2021
- Oversaw the deployment, upgrade, and security hardening of enterprise IT infrastructure, including cloud, virtualization, and on-premises platforms; enabled seamless scalability and operational excellence.
- Managed end-to-end IT infrastructure projects, employing industry-standard methodologies and effective resource allocation to deliver initiatives on time, within budget, and to scope.
- Developed, tested, and enforced business continuity plans, ensuring uninterrupted and compliant vital business processes during unexpected incidents; coordinated response and recovery among stakeholders.
- Led the design, implementation, and ongoing refinement of disaster recovery solutions for critical business systems, delivering rapid restoration capabilities and safeguarding organizational assets from potential disruptions.
- Conducted risk assessments and business impact analyses, identified vulnerabilities, and led workshops and simulation exercises to maintain high state of readiness.
- Trained newcomers on infrastructure management and best practices to enhance organizational infrastructure capabilities.
Helpdesk Associate
NTT DATA (formerly Dell Inc.)
11.2018 - 07.2019
- Provided day-to-day support and maintenance for core IT infrastructure components, including servers, networks, and backup systems.
- Acted as Shift SPOC and Account SPOC, resolving incidents within SLA agreements and producing RCA and outage reports to enhance transparency and inform service delivery improvements.
- Assisted in preparing and updating business continuity procedures to minimize downtime and quickly restore business operations after disruptions.
- Facilitated creation and implementation of disaster recovery plans, ensuring data and system availability during unexpected outages.
Sr. Services Rep
UNISYS
12.2015 - 12.2016
- Coordinated service delivery for internal clients, enhancing server room maintenance and incident management processes.
- Conducted daily status reviews and published handover reports, facilitating smooth transitions between shifts.
- Ensured adherence to standardized methods and procedures, optimizing service delivery and reinforcing system reliability.
Technical Support Executive
Aegis
12.2014 - 08.2015
- Provided 24/7 rapid response support for Expedia incidents, ensuring swift resolution and minimal impact.
- Managed servers to ensure optimal performance and proactively addressed issues to minimize downtime.
- Oversaw incident resolution by documenting actions and following up with calls and emails to secure timely closure.
- Coordinated with engineers to dispatch to data centres for fault repairs, ensuring quick issue resolution.
- Published daily incident reports to enhance stakeholder visibility into incident status and progress.
Technical Support Executive
Hinduja Global Solutions
11.2010 - 12.2012
- Provided 24/7 support for office incidents, ensuring quick resolution to minimize downtime.
- Troubleshot and resolved network issues, including routers, switches, and connectivity problems.
- Managed incident resolution, documented actions, and followed up through calls and dispatch scrubbing to ensure timely issue resolution.
- Coordinated onsite engineers to resolve issues within SLA, maintaining high service quality and customer satisfaction.
- Used software for network diagnostics, identifying and resolving performance issues.
- Published daily incident reports for stakeholders, providing transparency and tracking progress of incident resolutions.
Education
Bachelor of Commerce - Accounting & Finance
Himalayan University
Itanagar, AR01.2016
Skills
- Microsoft Security and Administration
- Server and Virtual Machine Management
- Exchange Administration
- Technical Training and Mentorship
- Performance Evaluation & Team Leadership
- Problem Resolution & Root Cause Analysis
- System Monitoring and Disaster Recovery
- Soft Skills and Professional Development
- Disaster recovery
- Business continuity
- Risk management
- Security protocols
- Infrastructure management
- Cloud computing
- Performance optimization
- Budget administration
- Coaching and mentoring
- Cybersecurity best practice implementation
Certification
- AZ-900 - Microsoft Azure Fundamentals
- AZ-104 - Microsoft Azure Administrator
- AZ-204 - Microsoft Azure Developer
- AZ-500 - Microsoft Azure Security Technologies
- SC-300 - Microsoft Identity and Access Administrator
- AZ-305 - Microsoft Azure Solutions Architect
- MS-500 - Microsoft 365 Security Administrator
- MS-700 - Microsoft Teams Administrator
- SC-100 - Microsoft Cybersecurity Architect
- PL-400 - Power Platform Developer Associate
- PL-600 - Microsoft Power Platform Solution Architect
- MCT – Microsoft Certified Trainer
Timeline
Lead Analyst
Motherson Technology Services Limited
02.2025 - Current
Technical Lead
Sherweb Ind Pvt Ltd (Microsoft CSP)
07.2023 - 02.2025
Corporate Trainer
Koenig Solutions Limited
11.2021 - 05.2023
IT Service Desk Technician
Arctern Consulting Pvt Ltd
07.2020 - 11.2021
Helpdesk Associate
NTT DATA (formerly Dell Inc.)
11.2018 - 07.2019
Sr. Services Rep
UNISYS
12.2015 - 12.2016
Technical Support Executive
Aegis
12.2014 - 08.2015
Technical Support Executive
Hinduja Global Solutions
11.2010 - 12.2012
Bachelor of Commerce - Accounting & Finance
Himalayan University