MOHAMMED EIDREES RAZA
275 2nd Cross Behind Nimrah Masjid Rajivnagar Mysore
Summary
With over 10 years of experience in the banking industry, I have gained skills in customer relationship management, financial planning, and team leadership. My career is marked by a consistent track record of exceeding banking operations sales goals and implementing strategies that drive customer satisfaction and operational efficiency. Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field. Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
Kotak Mahindra Bank
08.2023 - Current
- Team Handling of 16 people for Banking Operations & sales With handling My Team for customer's queries
- & managing HNI clients with branch book of 82 cr & servicing them
- Provided effective leadership and guidance to ensure the highest levels of customer service and customer satisfaction
- Developed and implemented processes and procedures to ensure compliance with all banking regulations
- Created and implemented strategies to increase efficiency and reduce operational costs
- Led branch to exceed sales goals by 25% through targeted client relationship management and business development initiatives
- Increased customer satisfaction ratings by 20% by implementing new service protocols and staff training focused on personalized service
- Managed branch assets totaling over 45CR applying risk management strategies to safeguard against losses
- Handling legal notice queries and also handling KYC and AML Compliance
- Analyze business operations, trends costs, financial commitments and obligations to the branch future cost cuttings and expenses
- Experience in keeping the records of daily financial transactions and analyzing the financial aspects of organization with Finacle and Oracle application.
- Reorganized the loan processing system, which expedited loan approval times by 35% while maintaining compliance with bank policy
- Developed and executed local marketing strategies that brought in 150 new accounts, expanding the customer base
- Spearheaded the mentorship program for junior bankers, leading to 3 promotions within the team and enhancing overall staff expertise.
Deputy Branch Manager
IDFC FIRST Bank
02.2022 - 08.2023
- Implementation of a CRM system that increased lead conversion rates by 18%
- Facilitated internal audits, reducing discrepancy incidents by 60% year-over-year
- Trained a team of 3 tellers and customer service representatives, elevating branch customer service rankings
- Collaborated with the regional manager to align branch goals with corporate initiatives, resulting in a 15% increase in core banking products sales
- Designed and led community outreach programs that enhanced public relations and boosted bank visibility
- Maintained accurate records and reports to ensure the bank's compliance with all applicable laws and regulations
- Handled customer inquiries and complaints in a timely and professional manner
- Driven sales from team like LI, GI, CASA, TD and MF ect.
- Conducted financial due diligence on potential investments and acquisitions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Senior Privilege Banker
YES BANK
11.2020 - 01.2022
- Managing HNI book size of 15CR Both CA and SA Book
- Created cross-selling strategies that successfully promoted new bank services, increasing uptake by 40%
- Trained and onboarded new RMs, ensuring adherence to bank policies and regulations
- Describe expertise in customer service, problem-solving, and decision-making
- Providing excellent customer service and financial operations
- Skilled in developing cost-effective strategies and achieving customer satisfaction
- Develop and implement bank policies and procedures
- Introduced a client feedback system that identified key areas for improvement, contributing to a 10% uplift in branch service scores.
Customer Relationship Manager
ICICI Bank
10.2014 - 07.2020
- Branch banking operations & Customer service for high net worth clients
- Doing cross sales like Home loan, Insurance, Forex currency, Mutual funds and equity funds also have increased branch CASA book size incremental to Rs:7 cr
- Experience in keeping the records of daily financial transactions and analyzing the financial aspects of the organization
- Identify risk management issues and implement solutions
- Manage daily operations of the bank
- Handling legal notice queries and also handling KYC and AML Compliance
- Maintained accurate records and reports to ensure the bank's compliance with all applicable laws and regulations.
Education
MBA - Finance
University of Mysore
Mysore07.2024
Bachelor of Commerce -
ST Philominas Degree College
Mysore06.2014
Skills
- Customer Service
- Shift Scheduling
- Human resources knowledge
- Bank security expert
- Work Prioritization
- Risk Mitigation
- Branch Operations Management
- Financial Advising
- Training and Development
- Risk Analysis
- Relationship building and management
Additional Information
- Exceeded Sales Targets: Achieved 125% of the personal sales target by fostering client relationships and tailoring banking solutions to individual needs.
- Employee Development Success: Initiated a mentorship program that contributed to the professional growth and promotion of 3 team members.
- Outstanding Customer Service Rating: Revamped customer service training program, leading to a notable 20% improvement in customer satisfaction ratings.
- Community Engagement Award: Received recognition for exceptional community engagement through the development of outreach programs that strengthened brand presence locally.
Certification
- IRDA -The Insurance Regulatory and Development Authority of India
- AMFI -Association of Mutual Funds in India
- PGDBO - Post graduation of diploma in banking organization
- Banking customer service programe certification
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
kannada
Advanced (C1)
Telugu
Beginner (A1)
Timeline
Branch Manager
Kotak Mahindra Bank
08.2023 - Current
Deputy Branch Manager
IDFC FIRST Bank
02.2022 - 08.2023
Senior Privilege Banker
YES BANK
11.2020 - 01.2022
Customer Relationship Manager
ICICI Bank
10.2014 - 07.2020
MBA - Finance
University of Mysore
Bachelor of Commerce -
ST Philominas Degree College
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