MOHAMMED FAIROZE
IT & Admin
Bengaluru,KA
Summary
IT & Administration professional with 15+ years of experience managing enterprise IT operations, office administration, facilities, and vendor ecosystems across fast-growing organizations. Strong expertise in IT asset lifecycle management, infrastructure support, SLA governance, compliance (Sprinto), budgeting, and cost optimization. Proven ability to ensure business continuity, operational efficiency, and audit readiness across multi-location setups.
Overview
3
3
Certifications
19
19
years of professional experience
Work History
Lead – IT & Administration
Skuad Lab India Pvt. Ltd.
03.2023 - Current
- Lead end-to-end IT operations including infrastructure, hardware, software, and network services
- Own complete IT asset lifecycle: procurement, inventory, licensing, warranty tracking, renewals, and audits
- Manage employee onboarding & offboarding, access control, and provisioning across Google Workspace, Slack, and enterprise tools
- Oversee helpdesk operations, ticket resolution, and SLA compliance
- Lead IT projects in coordination with internal stakeholders and external vendors
- Handle vendor negotiations, contract renewals, performance reviews, and cost optimization
- Maintain IT documentation, SOPs, asset records, and compliance evidence
- Ensure security controls and audit readiness using Sprinto, supporting internal and external audits
Operations Manager
StartupHuts Arena Pvt. Ltd.
11.2019 - 03.2023
- Managed IT and office operations across 7 business units
- Led office and IT infrastructure projects from planning to closure
- Owned budgeting, forecasting, and operational planning
- Managed vendor contracts, renewals, SLA tracking, and service quality
- Managed IT inventory, asset tracking, and lifecycle management
- Maintained network infrastructure uptime and security
- Installed and managed CCTV and surveillance systems
- Led IT teams, training initiatives, and knowledge transfer
Senior IT Executive
MoveInSync Technology Solutions Pvt. Ltd.
08.2019 - 10.2019
- Managed ISP leased lines and coordinated with vendors for issue resolution
- Maintained IT inventory and asset records
- Supported employee onboarding/offboarding and access provisioning
- Installed and configured printers, wireless networks, and IT infrastructure
- Managed leased line billing and invoice reconciliation
- Resolved IT support tickets in line with SLA commitments
- Troubleshot OS, hardware, network, and peripheral issues
Assistant Manager – Administration
Atlas Jewellery India Ltd.
04.2019 - 07.2019
- Coordinated domestic business travel (flights, hotels, local transport)
- Managed office supplies inventory and procurement planning
- Conducted stock audits and inventory reconciliation
- Maintained vendor master data and purchase documentation
- Verified third-party invoices and statutory compliance
- Coordinated office and showroom infrastructure improvements
Operations Manager
StartupHuts Arena Pvt. Ltd.
01.2017 - 03.2019
- Managed IT and office operations across multiple business units
- Led infrastructure projects, budgeting, and vendor coordination
- Ensured network uptime, IT security, and asset tracking
- Supervised facilities teams and compliance standards
- Installed CCTV systems and refurbished IT hardware
- Led IT team operations and training programs
Associate – Implementation
Pearson India Education Services Pvt. Ltd.
12.2013 - 10.2016
- Provided end-user support for educational software platforms
- Installed and supported MyPedia Server & Client applications
- Managed support tickets using Salesforce while meeting SLA targets
- Coordinated with L2/L3 teams for complex technical issues
- Configured SQLYog client-server connections securely
- Installed and maintained Windows systems and peripherals
- Coordinated vendor repairs and replacements
Senior Technical Operations / Studio Engineer
PurpleLeap
04.2007 - 04.2012
- Managed IT infrastructure for 7 studios and 210+ VSAT classrooms
- Maintained 100% uptime for studio and VSAT networks
- Supervised 8 studio engineers and over 100 technical coordinators nationwide to ensure operational excellence
- Led implementation of virtual classrooms, studios, and AV technologies, enhancing educational reach and engagement
- Set up 200+ virtual classrooms across India
- Developed training documentation and conducted nationwide training programs to equip teams with essential skills and knowledge
Education
Bachelor of Arts (BA) -
Karnataka State Open University
01-2012
Skills
IT Operations & Infrastructure Management
IT Asset, License & Lifecycle Management
Vendor Management, Contracts & SLA Governance
Office Administration & Facilities Management
Employee Onboarding & Offboarding
Budgeting, Cost Control & Forecasting
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
Microsoft Certified Professional
AWARDS & ACHIEVEMENTS
Promoted to Senior Technical Specialist, Extra Mile Certified Award
Timeline
Lead – IT & Administration
Skuad Lab India Pvt. Ltd.
03.2023 - Current
Operations Manager
StartupHuts Arena Pvt. Ltd.
11.2019 - 03.2023
Senior IT Executive
MoveInSync Technology Solutions Pvt. Ltd.
08.2019 - 10.2019
Assistant Manager – Administration
Atlas Jewellery India Ltd.
04.2019 - 07.2019
Operations Manager
StartupHuts Arena Pvt. Ltd.
01.2017 - 03.2019
Associate – Implementation
Pearson India Education Services Pvt. Ltd.
12.2013 - 10.2016
Senior Technical Operations / Studio Engineer
PurpleLeap
04.2007 - 04.2012
Bachelor of Arts (BA) -
Karnataka State Open University