Mohammed Faiyaz
Dubai
Summary
Dependable and analytical logistics specialist with over 5 years of proven expertise in the International Freight Forwarding industry. Skilled in managing daily operations, optimizing pricing strategies, and fostering strong customer relationships across both small and large organizations. Possesses exceptional interpersonal, organizational, and presentation skills, with a strong focus on enhancing business efficiency. Eager to contribute to agile, cross-functional teams and drive operational excellence.
Overview
8
8
years of professional experience
Work History
Pricing & Customer Service Executive
Allcargo Logistics LLC
Dubai
07.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Partnered with sales and marketing teams to craft innovative pricing strategies and tailored service solutions that drive revenue growth.
- Demonstrated expert knowledge in managing project cargo and pharmaceutical shipments, ensuring compliance and safety.
- Specialized in handling RORO shipments and automobiles to African markets, optimizing logistics efficiency.
- Specialized in handling hazardous and temperature controlled cargo.
- Boosted Air Consolidation efficiency by introducing innovative product solutions, increasing customer engagement.
- Coordinated seamlessly with operations and transporters to guarantee timely and smooth shipment deliveries.
Team Leader - Pricing & Customer Service
Boxman Global Logistic Services LLC
08.2022 - 07.2024
- Led daily operations to ensure timely delivery and exceptional customer satisfaction.
- Negotiated with carriers and international partners to optimize pricing and deliver tailored logistics solutions.
- Leveraged expertise in Dubai Trade and CALOGI software, with a comprehensive understanding of Customs regulations.
- Managed and motivated a high-performing team of 10 professionals in Operations and Pricing, driving operational excellence.
- Achieved a 20% revenue growth within three months through strategic process improvements and targeted initiatives.
Operations Executive
Fretlog India Private Limited
03.2021 - 05.2022
- Efficiently opened job cards and prepared Bills of Lading, Airway Bills, ensuring accurate documentation and timely pre-alerts to clients.
- Secured and managed bookings with liners and global WCA agents, maintaining proactive follow-up with shipping lines, NVOCCs, and airlines to ensure seamless arrivals and delivery schedules.
- Streamlined customs clearance by meticulously filing ICEGATE declarations, facilitating swift and compliant clearance of goods.
- Developed comprehensive weekly and monthly job closing reports, enhancing operational transparency and performance tracking.
- Conducted regular inspections at ICD/CFS to assess container conditions, identify cargo damages, and coordinate transportation to clients' factories, optimizing supply chain efficiency.
Logistics Executive - Supply Chain
Valli Steel Industries Private Limited
08.2017 - 07.2018
- Streamlined export documentation processes to ensure seamless international shipments.
- Managed high seas trade documentation and purchase/sales orders to optimize supply chain flow.
- Conducted regular stock level audits, ensuring accurate inventory updates and availability.
- Reviewed and verified shipping paperwork to guarantee compliance and smooth logistics operations.
- Coordinated with freight forwarders and Customs House Agents (CHA) to negotiate pricing and optimize schedules.
- Monitored factory stuffing, de-stuffing, and container return activities to maximize operational efficiency.
Education
MBA - Logistics And Supply Chain Management
Barathiar University
Coimbatore, IndiaPost Graduate Diploma - Materials Management
Annamalai University
Chidambaram, IndiaBachelor Of Engineering - Mechanical Engineering
Anna University
Chennai, IndiaSkills
- Team Management
- Shipping Documentation
- Pricing Structures knowledge
- Customer Service Skills
- Problem Solving Skills
- Market Research Expertise
- Operations Management
Languages
6,6,6,6
Personal Information
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Urdu
Proficient
C2
Additional Information
All the above stated information are true to the best of my knowledge and belief.
Timeline
Pricing & Customer Service Executive
Allcargo Logistics LLC
07.2024 - Current
Team Leader - Pricing & Customer Service
Boxman Global Logistic Services LLC
08.2022 - 07.2024
Operations Executive
Fretlog India Private Limited
03.2021 - 05.2022
Logistics Executive - Supply Chain
Valli Steel Industries Private Limited
08.2017 - 07.2018
MBA - Logistics And Supply Chain Management
Barathiar University
Post Graduate Diploma - Materials Management
Annamalai University
Bachelor Of Engineering - Mechanical Engineering
Anna University
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