Mohammed Faizal

Job Role: Support Engineer – ADManager Plus

• Assist customers in configuring ManageEngine ADManager Plus for their enterprise needs.
• Troubleshoot and resolve technical issues related to ADManager Plus, ensuring minimal downtime.
• Guide customers in setting up and managing their Active Directory (AD) environments, including user and group management.
• Configure and optimize Azure Active Directory (AAD) for seamless cloud-based identity and access management.
• Provide expert assistance in setting up network environments to ensure secure and efficient ADManager Plus operations.
• Manage and troubleshoot MSSQL databases used by ADManager Plus, including performance tuning and data integrity checks.
• Conduct product training and knowledge-sharing sessions for customers to enhance their understanding of ADManager Plus.
• Work closely with internal teams to escalate and resolve complex product issues.
• Assist in deploying role-based access controls (RBAC) and security policies for effective user management.
• Document troubleshooting steps, best practices, and customer configurations for future reference.

• Assisting Top Management and other staffs for all administrative & government related works
• Coordinate with government departments, completing all formalities related to various visas
• Submission of correct documentation to the Ministry Of Labor for visa applications labor contract, health card and any other statutory requirements
• Assist in all general inquiries concerning labour and immigration matters
• Responding to staff queries on Visa/ Labour/ Passport related matters
• Attend to e-mail and telephonic queries from the clients and vendors and cascade the information to the relevant employee of the company
• Greet the visitors understand the purpose of visit and guide them accordingly to the relevant department or line managers
• Record and prepare notes during the meetings and ensure that the information is passed on to all the employees and also maintain the records for future reference
• Communicate with vendors to resolve various discrepancies between purchase orders and invoices
• Manage pending invoices file by working with Accounts Payable on pricing issues
• Monitor and follow-up on the released Purchase Orders to the vendors
• Providing support to the team by updating the upcoming software renewals of the customers
• Scheduling for the orders received from the customers in a timely manner
• Co-ordinating with the customer's if the invoices and delivery of order are received on time from the department through Emails
• Coordinating with the Sales and Operations personnel to ensure timely delivery of emergency purchasing requirements
• Maintaining records of the released Purchase orders

• Involved in strategic planning, forecasting, capital, and evaluating with present warehouse performance
• Co-ordinating with the internal departments through regular emails and circulating important information's from the customer to Sales Executives and other relevant departments through E-mails
• Monitor warehouse stock, ensure stock availability for all item wise products and generate reports
• Schedule meetings for the team with the External vendors
• Administration and supervision of day-to-day office operations and correspondences
• Interacting with other departments to ensure smooth flow of work activities