MOHAMMED FARHAAN
Bangalore
Summary
Adept at blending technical expertise and exceptional interpersonal skills, I've significantly enhanced customer satisfaction and operational efficiency at Concentrix. Specializing in remote assistance and incident management, my proactive problem-solving approach has consistently driven positive outcomes. My tenure at Dell Technologies underscores my ability to manage complex technical challenges and foster client trust.
Overview
4
4
years of professional experience
Work History
Human Resource Practitioner
Accenture Solutions Pvt Ltd
Bangalore
09.2024 - 12.2024
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Managed confidential employee information with discretion and integrity.
- Updated HR databases with employee changes in position, salary, and personal information.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
IT Technical Support Technician
Dell Technologies
bangalore
01.2022 - 12.2023
- Helped customers set up new systems, applications and software
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
- Provided clear and concise step-by-step technical support to guide clients
- Addressed and resolved SLA issues promptly using an OTRS system
- Installed and set up applications for clients, including anti-virus software and Microsoft office
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Kept computer hardware in excellent working condition through regular maintenance and inspections
- Used support tickets to track and speed up incidents
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Designed and perfected data recovery strategies to manage unexpected data loss or theft
- Investigated reports of system errors to try to reproduce problems and trace faults
- Performed recovery operations to restore systems following failures
- Conducted tactical troubleshooting to identify faults
Senior Customer Service Advisor
Concentrix
bangalore
11.2020 - 12.2021
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Managed all client inquiries through resolution to enhance customer satisfaction ratings
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
- Proactively identified and solved complex problems impacting operations management and business direction
Education
Bachelor of Computer Applications -
Mats University
India01.2020
Under Graduation -
Teachers Academy PU College
01.2017
Skills
- Remote assistance
- Application installations
- Debugging
- Technical documentation
- Network troubleshooting
- User support
- Incident management
- System configuration
- Group policy administration
- Windows server administration
Hobbies and Interests
- Extra Curricular Activities/ Achievements
- Dance
- Choreographer
- Beat box
- Singing
- Judge at Dance and singing events for Inter college fests.
Languages
- English, Write, Speak
- Kannada, Write, Speak
- Hindi, Write, Speak
- Urdu, Write, Speak
- Telugu, Write, Speak
- Tamil, Write, Speak
- Malayalam, Write, Speak
Timeline
Human Resource Practitioner
Accenture Solutions Pvt Ltd
09.2024 - 12.2024
IT Technical Support Technician
Dell Technologies
01.2022 - 12.2023
Senior Customer Service Advisor
Concentrix
11.2020 - 12.2021
Bachelor of Computer Applications -
Mats University
Under Graduation -
Teachers Academy PU College
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