Mohammed Farhan
Bangalore
Summary
Forward-thinking Senior Specialist with advanced operational and technical knowledge of IT General Controls. Proven team leader and problem-solver, adept at navigating complex situations. Demonstrates exceptional organizational skills and attention to detail in managing assignments, schedules, and projects.
Overview
11
11
years of professional experience
Work History
IT RISK & CONTROLS SENIOR SPECIALIST
DIAGEO BUSINESS SERVICES
10.2019 - Current
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Followed all company policies and procedures to deliver quality work.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- IT risk and control validation for application & infrastructure
- Dashboard / reports required on weekly and monthly basis based on periodicity of controls
- Validate the evidence gathered based on the control periodicity, identify and work with the owners for remediation of gaps
- Fully accountable for ensuring the gross and net deficiency of controls stay within the D&T targets as specified YOY
- Vulnerability remediation working with the partners and business
- Understand the PII and ensure risk assessment whilst ensuring the risks are identified and remediated
- Working with vendors to ensure that the right evidence to be provided is understood
- Ensuring PCI compliance for new and existing solutions, work with the business and partners for SAQ's, vulnerability remediation
- SOC2 Report validation and mapping of controls
- Ability to escalate at the right time and drive business actions
- Demonstrated experience in ITGC and understanding of digital assets
- Significant analytical and critical thinking skills
- Excellent verbal and written communication skills enabling candidate to prepare and present recommendations to IS management
- Ability to manage multiple projects/priorities concurrently to work under pressure to meet tight time commitments
- Knowledge on working with auditors
- Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors
- Ability to influence Information Technology Service Providers to execute needed improvements to deliver quality services
- Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors and internal customers.
MDM SUPPORT ENGINEER
TEAMLEASE DIGITAL
10.2018 - 10.2019
- Packaging application checking the compatibility with win10/Mac from Air Watch Console
- Manual testing of applications on Win 10 devices from the dump if available
- If source file is not available, reach the users and get the source file and perform the manual testing
- Successfully tested, packaged and pushed apps to WS1
- Testing the applications which are packaged and pushed to DEV environment
- Following up with the UAT test users to get the sign off for the respective application
- Checking if the specific application has an AD group created earlier and if it is not created, creating a new AD group for the same
- Mapping the AD group on the AW console to the specific application post moving it to production
- To review, create and test application packages from VMWare Air watch and associated tools; to support periodic upgrades and new installations; for Business as usual and to support projects
- To deploy application packages across the infrastructure VMWare Air watch, managing uninstalls and version control
- To manage self-service software portal powered by Software Central, Application Catalog
- Testing Application in environments to include Windows 7, Windows 8 and Windows 10
- Understanding of MSI technology and command line options available
- To receive application packaging related incidents and service requests from other support teams, carry out further diagnosis and investigations and liaise with colleagues and customers
- To advise Project Managers and service users on all aspects of application packaging including the complexity and time needed to package applications ready for deployment to document application packaging related processes and procedures for
- Resolving incidents and fulfilling requests to allow colleagues to complete recurring tasks
- To liaise with third parties including application providers to support the Successful packaging and deployment of applications across the Council
- Ensure the proper care, handling, security and maintenance of network equipment and hardware
- Keep colleagues informed throughout all stages of incident management, request fulfillment and problem management
- Escalate calls functionally and hierarchically as required
- To maintain accurate records relating to incidents, requests, changes, assets, licenses and other aspects of IT service management
- To make a positive contribution in team meetings
- To undertake other duties commensurate to the grade of the post.
TECHNICAL SUPPORT ENGINEER
IBM
01.2017 - 07.2018
- Responsible for handling various issues related to applications and active directory
- Mitigated risk factors through careful analysis of financial and statistical data
- Anticipated and managed change effectively in rapidly evolving global business environments
- Defined processes and tools best suited to each project
- Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
- Providing technical and non-technical solutions to clients and peers by creating knowledge-base
- Handled issues related to AD, servers, Air watch, Oracle Primavera, Oracle International, MS Office, AutoCAD, Profile issues etc.
- Reviewed the client feedback constantly and came up with a solution and improved the processes and increased the client satisfaction
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency
- Trained junior members of IT team regarding network security and troubleshooting of active directory issues
- Known for ability to produce high-quality deliverable that meet or exceed timeline and budgetary targets.
BUSINESS DEVELOPMENT MANAGER
HAVSTRUCK
05.2015 - 01.2017
- Reached out to approximately 20-30 potential customers via telephone, email and in-person inquiries.
- Created reports and presentations detailing business development activities
- Developed new business by networking with valuable customers
- Ensured that client inquiries were handled professionally and efficiently
- Researched and identified opportunities for growth
- Scheduled promotional activities in accordance with available inventory and staff resources
- Devised effective marketing, sales and other promotional initiatives
- Consistently exceeded quotas through penetration of new accounts
- Identified issues and crafted unique and immediate solutions to remedy them.
TECHNICAL SUPPORT ENGINEER
HEWLETT PACKARD
12.2013 - 06.2014
- Always demonstrated professionalism and courtesy with customers
- Enthusiastically participated in job related training
- Resolved customer issues in clear, courteous and straightforward manner
- Trained end-users in Symantec VPN, Endpoint solution and Cisco Webex
- Provided base level IT support to non-technical personnel within business
- Reviewed technical documentation and procedures
- Created documentation that empowered and enabled user community
- Identified and solved technical issues with variety of diagnostic tools.
Education
Bachelor of Engineering - Information Science
Bangalore Institute of Technology
Bengaluru05.2013
Diploma - Computer Science
S.J Govt Polytechnic
Bengaluru06.2010
Skills
- IT General Controls
- IT Risk Management
- CISA Aspirant
- PCI DSS Compliance
- Innovation management
- MS Office
- Quality Assurance
- MS Power Apps
- Excellent Communication
- Decision making
- Critical thinking
Accomplishments
- Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
- Provided technical and non-technical solutions to clients and peers by creating knowledge-base.
- Trained junior members of IT team regarding network security and troubleshooting of active directory issues.
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Hobbies and Interests
Playing Football, Spending time with family, Watching Sports.
Personal Information
- Father's Name: Mohammed Kaleemulla
- Mother's Name: Salma Sultana
- Date of Birth: 11/23/1991
- Nationality: Indian
- Marital Status: Married
- Spouse Name : Shaima Maryam Khan
Timeline
IT RISK & CONTROLS SENIOR SPECIALIST
DIAGEO BUSINESS SERVICES
10.2019 - Current
MDM SUPPORT ENGINEER
TEAMLEASE DIGITAL
10.2018 - 10.2019
TECHNICAL SUPPORT ENGINEER
IBM
01.2017 - 07.2018
BUSINESS DEVELOPMENT MANAGER
HAVSTRUCK
05.2015 - 01.2017
TECHNICAL SUPPORT ENGINEER
HEWLETT PACKARD
12.2013 - 06.2014
Diploma - Computer Science
S.J Govt Polytechnic
Bachelor of Engineering - Information Science
Bangalore Institute of Technology
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