Mohammed Farzaan
.
Hyderabad
Summary
Results-driven professional with a strong background in computer sciences and a passion for technology. Proven experience in C/Java/Python, machine learning, image processing, and data mining through academic projects. Active participation in technical seminars on cybersecurity, defense security systems, information security, and AI. Skilled in delivering high-quality service, exceeding client expectations, and resolving complex issues. Strong communicator with a high level of professionalism and efficiency in customer interactions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Tech Process Senior Associate
Google Operations Center
10.2022 - 01.2023
- Assisted clients in implementing codes for successful setup of Google’s digital marketing products
- Provided guidance and resolved errors in clients’ feeds using Google Tag Implementation techniques
- Delivered high-quality service, exceeding client expectations and quality scoring measures.
- Identified issues, analyzed information and provided solutions to problems.
Senior Technical Support Technician
Dell Technologies
02.2022 - 09.2022
- Worked with highly skilled technical advisors to develop and deliver solutions that maximize returns on
- IT investments, drive efficiencies, and reduce costs
- Resolved complex problems for customers, maintaining proactive communication and delivering first- class customer service
- Mentored and coached team members to improve operational excellence
- Digital, Devices and Alexa Specialist
- Worked well in a team setting, providing support and guidance.
Digital, Devices and Alexa Support Associate
Amazon
07.2019 - 01.2022
- Understood customer requirements and provided appropriate clarifications and solutions, resolving issues with Amazon services and devices
- Demonstrated problem-solving skills and utilized tools to troubleshoot and resolve customer problems
- Maintained a customer-centric approach to ensure customer satisfaction and business success.
Education
B.Tech - Computer Science
Vardhaman College of Engineering
06.2015 - 11.2021
Skills
Linux, Amazon Web Services (AWS), Agile Methodologies, Jira, Agile Project Management, Riskundefined
Accomplishments
- Google IT Support Professional – Coursera
Additional Information
- Honors & Awards: , Zonal Winner for BrainTech Championship 2018 on Android Application Development – Azure Skynet, Oct 2018
Timeline
Tech Process Senior Associate
Google Operations Center
10.2022 - 01.2023
Senior Technical Support Technician
Dell Technologies
02.2022 - 09.2022
Digital, Devices and Alexa Support Associate
Amazon
07.2019 - 01.2022
B.Tech - Computer Science
Vardhaman College of Engineering
06.2015 - 11.2021
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