Mohammed Fayazuddin
Gulbarga
Summary
To work for a reputed organization rendering the best service with hard work, dedication, and ethics. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
17
17
years of professional experience
Work History
Support specialist
Baker Hughes
08.2015
- Halliburton Working as a part of global operations support team
- Executed operations management programs/jobs as planned by creating SAP batch-jobs using Redwood Software and scheduling them in SAP CPS
- Also, proficient in exporting and importing jobs in Redwood CPS
- Took complete ownership of queries from US-based clients and provided excellent customer service
- Exceeded customers' expectations by executing and monitoring SAP batch jobs related to material management, finance, and payroll
- A technical service advisor for Landline and Broadband services and also as a floor supervisor for British Telecom, UK
- Consistently maintained high customer satisfaction scores
- Conducted training and maintained knowledge repositories on various processes/workflows.
Central University of Karnataka
07.2018 - 07.2023
- Day scholar and support faculty: I am PhD
- In management studies(performance measurement) at esteemed Central University of Karnataka, specializing in quality enhancement within higher education institutions
- With a professional tenure of four years as a support faculty and research scholar at the same institution, my academic pursuits have been singularly focused on developing and implementing performance measurement systems in various higher education institutions (HEIs)
- Prime objective of my doctoral research is to create a comprehensive performance measurement system for HEIs by utilizing Balanced Scorecard framework
- As a result, I have acquired substantial expertise in framing performance measurement methodologies
- I have gained vast experience developing dashboards tailored to provide decision-makers with valuable insights that can be leveraged for organizational betterment.
Executive Assistant
Government of Karnataka State
12.2016 - 06.2017
- I worked first in the secretariat office and later with the Managing Director of the Karnataka State Tourism Department
- Assisting the Administrative officer to the State Government (IAS Officer) at the Social Welfare Department, Government of Karnataka, in issuing administrative Orders about State Government rules; issuing Government Orders, drafting official letters, drafting cabinet notes, report writing, inter/intra-office memos and notices, etc
- Monitoring private consultants' daily activities related to new projects and service improvement schemes
- Mentored a team that worked 24/7 at a government call center, which involved monitoring government-run schools at district and taluk levels to resolve the tickets of inbound calls and queries
- Scheduling meetings and Interacting with the tourism consultants and the Managing director related to brand enhancement, new services development and social media presence
- Recording the minutes of meetings and keeping a track record of various official engagements
- Maintaining Calendar and attending to ad-hoch requests.
Technology Support Specialist
Infosys BPO
07.2010 - 04.2016
- Joined Infosys BPO as a 'Process Executive,' subsequently promoted to 'Senior Process Executive,' and then promoted to a 'Process Specialist'/ Technology Support specialist
- Awarded "I -Star Award" and individual extra miler award for my continuous and consistent performance at Infosys in
Corporate Relationship Manager
Monster.com
02.2008 - 09.2008
- As a Corporate Relationship Manager, I managed administrative and pre-marketing activities to sell software solutions to medium and large-sized corporations
- Also, I was responsible for the following:
- Conduct a thorough analysis of client's needs and propose tailored solutions to meet their requirements
- Engage with senior management within client organizations and deliver presentations on the company's products and services
- Successfully managed intricate sales scenarios and negotiated financial terms to finalize business agreements.
Business Development Executive
Capital Market Publishers Pvt. Ltd, SIEMENS Information Systems Limited
07.2006 - 02.2008
- Responsible for Marketing of financial database/software
- Identifying prospective clients, making cold calls, product demonstration, follow up & closing sales deals
- Acquired new clients and brought new business
- Gained experience in negotiating and closing marketing deals with key decision-makers
- Gained expertise in presentation and Product demonstration
- Projects & Workshops
- Project on "Role of Marketing Collateral in Sales Promotion
Education
Ph. D - Performance measurement and Balance scorecard
Central University of Karnataka
Gulbarga 2023
M.B.A - Marketing& Finance
Gulbarga University
2005
Bachelor of Commerce - undefined
Gulbarga University
2003
Skills
- Computer Skills
- Have acquired a high level of proficiency in operating multiple versions of
- Windows operating system, including Windows 11, 10, and 7, as well as the SAP ERP platform
- I possess a comprehensive understanding of MS Office tools, including Word, Excel, and PowerPoint, in which I possess significant expertise Additionally,
- I possess valuable social media management and Internet research skills, further enhancing my proficiency in utilizing modern digital technologies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Central University of Karnataka
07.2018 - 07.2023
Executive Assistant
Government of Karnataka State
12.2016 - 06.2017
Support specialist
Baker Hughes
08.2015
Technology Support Specialist
Infosys BPO
07.2010 - 04.2016
Corporate Relationship Manager
Monster.com
02.2008 - 09.2008
Business Development Executive
Capital Market Publishers Pvt. Ltd, SIEMENS Information Systems Limited
07.2006 - 02.2008
Ph. D - Performance measurement and Balance scorecard
Central University of Karnataka
M.B.A - Marketing& Finance
Gulbarga University
Bachelor of Commerce - undefined
Gulbarga University
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