Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

MOHAMMED FAYIS

THRISSUR
MOHAMMED FAYIS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
years of professional experience
1
Certification

Work History

XPRO MOBILES
KUNNAMKULAM

Manager
06.2018 - Current

Job overview

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Replaced broken parts such as hard drives, memory modules, keyboards, motherboards, LCD screens.
  • Installed operating system updates and drivers for laptops.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Maintained or repaired specialized equipment or machinery.
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed daily operations of sales department, including supervision of staff members.

OREEDO
FALAJ

MOBILE AND LAPTOP TECHNICIAN
01.2018 - 06.2018

Job overview

  • Troubleshooted laptop hardware and software issues for customers.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Transported and installed machines to to new sites.

INFO LAND PLUS

LAPTOP AND MOBILE TECHNICIAN
01.2017 - 12.2017

Job overview

  • Provided mobile device technical support to customers over the phone and in person.
  • Installed, configured and troubleshot various mobile devices such as smartphones and tablets.
  • Assisted customers with setting up their accounts for email, Wi-Fi, Bluetooth and other services.
  • Repaired damaged screens or other parts of the device using specialized tools.
  • Suggested additional products or services based on customer requirements.
  • Inspected, tested and troubleshot smartphones and tablets.

BLUE CHIP
ERNAKULAM

Laptop Technician
12.2015 - 12.2016

Job overview

  • Troubleshooted laptop hardware and software issues for customers.
  • Performed system diagnostics to identify problems with laptops.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Assisted customers in setting up wireless networks for their laptops.
  • Recommended appropriate upgrades or modifications based on customer's needs.
  • Diagnosed faults related to laptop hardware components like hard drives, RAM modules, batteries.
  • Resolved compatibility issues between different versions of operating systems installed on a single machine.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Transported and installed machines to to new sites.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.

GULFMOBILE
CHAVAKKAD

Mobile Phone Technician
02.2011 - 07.2014

Job overview

  • Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
  • Diagnosed issues with customers' mobile devices to determine necessary repairs or replacements.
  • Performed troubleshooting procedures for common problems related to mobile phones.
  • Tested repaired and refurbished mobile devices to ensure proper functionality prior to returning them to customers.
  • Provided technical support for users experiencing difficulties with their mobile phones.
  • Conducted quality assurance checks on newly manufactured smartphones before they were released for sale.

Education

CITY COLLEGE
CHAVAKKAD

High School Diploma
06-2009

BLUE CHIP
ERNAMKULAM

Skills

  • Advanced troubleshooting
  • System Upgrades
  • Performance Optimization
  • Battery Replacement
  • Memory Installation
  • Hardware diagnostics
  • Software Installation
  • Hardware Installation
  • Component Replacement
  • Memory Upgrades
  • Keyboard repair
  • Laptop Assembly
  • Customer Service
  • Microsoft Excel
  • Laptop Servicing
  • Customer Relations
  • Device assembly
  • Software repair
  • Screen Replacement
  • Hardware Repair
  • Device Unlocking
  • Charging Port Repair

Certification

  • LAPTOP HARDWARE
  • MOBILE HARDWARE AND SOFTWARE
  • DESKTOP HARDWARE
  • MS OFFICE

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Manager

XPRO MOBILES
06.2018 - Current

MOBILE AND LAPTOP TECHNICIAN

OREEDO
01.2018 - 06.2018

LAPTOP AND MOBILE TECHNICIAN

INFO LAND PLUS
01.2017 - 12.2017

Laptop Technician

BLUE CHIP
12.2015 - 12.2016

Mobile Phone Technician

GULFMOBILE
02.2011 - 07.2014

CITY COLLEGE

High School Diploma

BLUE CHIP

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MOHAMMED FAYIS