Summary
Overview
Work History
Education
Skills
Certification
Languages
Skills Qualities
Recognitions Achievements
Timeline
Generic

Mohammed Fazeem

Bangalore

Summary

Customer Service Representative with extensive experience at Element14, recognized for delivering competitive quotes and maintaining compliance. Proven leadership in training new hires, achieving 100% quality standards consistently. Expertise in advanced MS Office Excel and strong problem-solving skills contribute to a productive team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative -Quotes Specialist

Element14
Bengaluru
06.2023 - Current
  • Utilized company's database systems to track customer orders and maintain records of quotes submitted.
  • Verified accuracy of all documents associated with each quote prior to submission.
  • Ensured compliance with local regulations related to product pricing and availability.
  • Provided training and mentoring for new hires on the quoting process.
  • Assisted sales teams by preparing quotations for prospective clients.
  • Reviewed customer requests and provided competitive quotes in a timely manner.
  • Worked effectively in team environments to make the workplace more productive.
  • Answered customer inquiries via email, and chat.

Senior Advisor (Customer Service)

Concentrix Daksh Pvt Limited
12.2020 - 06.2023
  • Company Overview: Etisalat Process, UAE.
  • Etisalat is an Emirates Telecommunications Group company.
  • I handled collections for 28 months, and I have cross-trained for multiple LOBs.
  • Retaining customers by educating them about the product. Aimed at providing First Call Resolution (FCR).
  • I have worked in a fraudulent team with knowledge about the rules and regulations of the UAE when it comes to loans and their AECB report.
  • Maintained 100% quality for two consecutive years.
  • Etisalat Process, UAE.

Customer Service Associative

Cogent E Services
03.2019 - 05.2020
  • Company Overview: Axis Bank Process.
  • I worked for the Axis Bank process, specializing in credit cards.
  • Provided services to customers in three languages: English, Hindi, and Kannada.
  • Services include handling customer lifecycle management, business analytics, and upselling.
  • Trained in cross-selling in all credit card-related products.
  • Axis Bank process.

Education

Diploma - Electronics & Communications

A.I.T college of Engineering
01.2014

Completed schooling -

JVS High School
Chickmagalur

Skills

  • Citrix troubleshooting
  • Hardware and networking
  • Advanced Excel skills
  • Operating systems expertise
  • Customer support and telesales
  • Technical support
  • Leadership qualities
  • Team collaboration
  • Flexibility and adaptability
  • Problem-solving skills
  • Logical reasoning
  • Time management strategies
  • Written and verbal communication
  • Quality assurance practices

Certification

  • C programming
  • Ms Excel
  • Learning and development Course

Languages

  • English
  • Hindi
  • Kannada
  • Urdu

Skills Qualities

  • Leadership
  • Teamwork
  • Patience
  • Flexibility
  • Problem Solving Ability
  • Logical reasoning
  • Punctuality
  • Adaptability
  • Time management
  • Excellent written and verbal communication
  • Quality Assurance
  • Problem Solving and Decision-making ability

Recognitions Achievements

  • Received star performer award for outstanding Quality & Efficiency.
  • Received best Team Player award for supporting team to reach daily and monthly targets.

Timeline

Customer Service Representative -Quotes Specialist

Element14
06.2023 - Current

Senior Advisor (Customer Service)

Concentrix Daksh Pvt Limited
12.2020 - 06.2023

Customer Service Associative

Cogent E Services
03.2019 - 05.2020

Diploma - Electronics & Communications

A.I.T college of Engineering

Completed schooling -

JVS High School

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Mohammed Fazeem