Intercom
Dynamic and results-oriented professional with over 8 years of experience in the customer support industry, including 2.5 years in a leadership role as a team lead. Proven ability to effectively lead and motivate teams to achieve and exceed performance goals while ensuring exceptional customer satisfaction. Skilled in conflict resolution, process optimization, and fostering a positive team culture. Seeking opportunities to leverage leadership experience and customer service expertise to drive organizational success.
Adaptable to Changing Demands
undefinedIntercom
Zendesk
Miro Board
Jira
Trello
Excel / Google Sheets
Assembled
Amplitude
Simple Sat
Created and started new process
CSAT Improvement from 67% - 89%
Quality Score Improvement
Top performer contest
Migration from Zendesk to Intercom
Trained employees on soft skills