Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Mohammed Fazil A.M

Mohammed Fazil A.M

Operations Manager
Chennai

Summary

To obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

PMO - Lead

Tech Mahindra Limited
09.2024 - Current
  • Revenue forecasting to be done on fortnightly, based on the active (Existing) projects and expected (New Projects).
  • Considering all the working days, Milestones to be completed in the current FY to forecast the revenue.
  • Calculation of pricing and costing details in a tool for new proposals based on the RLS and billing inputs shared by the Sales/Account Managers by ensuring the organisations bench mark managed margin percentage is not getting dropped and sharing it for RFP submission.
  • Regular follow-ups and closure for PO/contracts extension and triggering the renewal request 45 days prior to the PO/contract expiry period.
  • Ensuring that budgeted expenses are not exceeding the planned Gross Margin.
  • Giving budgeted inputs to the Account management team, so that the Sales, Revenue and Managed Margin will be as planned and under control.
  • Responsible to analyze the profitability at project level and account level on a monthly basis.

Manager - Business Operations

Maveric Systems Pvt LTD
07.2016 - 09.2024
  • Revenue forecasting, budgeting with delivery & sales heads based on the active (Existing) projects and expected (New Projects) to be active forecasting, budgeting year.
  • Considering all the working days, Milestones to be completed in current FY to forecast the revenue.
  • Expense are budgeted based on the resources' salaries, trainings, travel and accommodation expenses, visas, etc.
  • Ensuring that budgeted expenses are not exceeding the planned Gross Margin.
  • Finalizing with Opex based on Leads, Managers salaries and the travel expenses pertaining to them.
  • Giving budgeted inputs to the Account management team, so that the Sales, Revenue and Gross Margin will be as planned and under control.
  • Responsible for all the invoice related activities for India, UK and ME region.
  • Responsible for updating the report on regular intervals and recording all the invoices which are generated in a month along with the payment details to ensure all the submitted invoices are paid and to analyze the payment TAT.
  • Pre-Invoicing validation for domestic (India), UK and ME.
  • Reconciliation of billed associates against the salary paid associates for domestic (India), UK and ME to analyze the actual revenue leakage.
  • Maintenance of master tracker for UAE resources.
  • Responsible to maintain a strong client relationship for a consistent and smooth process flow.
  • Responsible to create new report templates for financial year budgeting and to analyze the budgeted verses actuals comparison.
  • Responsible to analyze the profitability at project level and account level on a monthly basis.
  • Responsible to ensure the cluster level profitability matching with organization level finance calculation.
  • Quarterly revenue projections have been updated with recent active and expected active projects.
  • Effective resource monitoring, tracking and utilization across projects.
  • Calculating all the efforts, Milestones delivered to the customers in that particular Month and arriving on the revenue accrued.
  • Submitting Invoices for all the efforts delivered to customer on timely manner.
  • Following up with customer for payments against the invoices submitted.
  • Assisting the TMs/PMs on the monthly basis in preparing the Project related dashboards.
  • Ensuring Total Onsite & Offshore efforts are in-line with the management data. Also identifying the reason if there are any Gap in efforts.
  • Preparing Monthly deck for further discussion and planning on the revenue boost.
  • Providing senior management with an overview of Project status and trends using Charts and Graphs.
  • Ensuring all the revenues, invoicing and collections are same as Finance Data without any variance.
  • Vendor Management call happens weekly call with customer. To update all the pending issues and the actions items to be updated.
  • Circulating Daily/Weekly/Monthly Billability Status reports to ensure zero billing loss.
  • Proper tracking of PO's for domestic (India), UK and ME.
  • Provide support for governance and routine meetings and reporting management.
  • Managing the new On-boarding associates in Maveric portal (Open Air).
  • Recruited as Senior Executive and got promoted as Assistant Manager during the first appraisal review.
  • As an additional responsibility entire business operation has been given and promoted as Associate Manager during third appraisal.

Senior Executive - Commercial Dept.

Future Focus InfoTech
01.2013 - 07.2016
  • Responsible for invoicing trackers for domestic (India) and UAE.
  • Pre-Invoicing validation for domestic (India) and UAE.
  • Maintenance of PO tracker's for domestic (India) and UAE.
  • Reconciliation of billed resources against paid resources for domestic (India) and UAE.
  • Responsible for complete UAE invoicing process.
  • Maintenance of master tracker for UAE resources.
  • Maintenance and validation of monthly salary payout sheet for UAE resources.
  • Promoted to Commercial team from HR team on completing the probation period.
  • As an additional responsibility complete UAE cash flow trackers creation and maintenance has been given.

Application Engineer

CSS CORP
01.2012 - 01.2013
  • Resolving US customer's issue through online chat and email.
  • Maintaining 100% CSAT for all the cases.
  • Got best performance award for CSAT.

Enterprise Service Delivery Executive for TTSL Postpaid Project - Pan India

M/s. Tech Mahindra Limited
08.2008 - 11.2011
  • Virtual Account Management of Top Corporate and SME Customers (in MS Excel).
  • To fill the process gap in the life cycle of the Top Corporate customers.
  • Monitor the Customer's account.
  • Coordinate with the various departments across Tata Tele service and get issues resolved on priority.
  • Customer desires to be brought to the notice of TTSL.
  • Handled the billing related issues and escalations of top corporate customers.
  • To Analyze and identify the gaps and to redefine the process for enhanced service delivery.
  • To serve as a single point of contact between the client and their top Corporate customers.
  • Trained a new team of 18 people in Chandigarh to excel in the process.
  • Handled escalations and supervised the new team.
  • Played a key role during the process migration.
  • Got star performance award for CSAT twice.
  • Got appreciation certificate from client for completing a training program.

Branch Operations Executive

SBI Cards (GE money, Consultant)
02.2007 - 08.2008
  • Responsible for entire south banking process, reconciliation & Analysis (in MS Excel).
  • Auditing the MIS analysis reports for all the regions (in MS Excel).
  • Resolving online Customer queries.
  • Executing new process for tracking (in MS Excel).

Operations Executive

Matrix Business Services India Pvt Ltd
03.2006 - 01.2007
  • Auditing cheque capturing agency to avoid coding errors.
  • Responsible for entire banking process & reconciliation (in MS Excel) for Chennai.
  • Reporting to the client with MIS analysis reports (in MS Excel).
  • Preparing the CMP (cash management process) report (in MS Excel).

Executive

Present InfoTech
12.2004 - 12.2005
  • Compare in epsilon software.
  • Copy edit in epsilon software.
  • Compare in ADMS software.
  • Formatting in word.
  • OCR in Abbyye Fine Reader.
  • Proof in xml.

Education

B.Sc. - Maths

Dr Ambedkar Govt. Art College
Chennai, TN
01.2001 - 04.2004

B.A. - Sociology

Annamalai University
Chennai, TN
01.2017 - 04.2019

Skills

Project Status Reports

Accomplishments

  • Recruited as Senior Executive and got promoted as Assistant Manager during the first appraisal review.
  • As an additional responsibility entire business operation has been given and promoted as Associate Manager during third appraisal.
  • Promoted to Commercial team from HR team on completing the probation period.
  • As an additional responsibility complete UAE cash flow trackers creation and maintenance has been given.
  • Got best performance award for CSAT.
  • Got star performance award for CSAT twice.
  • Got appreciation certificate from client for completing a training program.

Personal Information

  • Father's Name: Mehar Ali. A.
  • Date of Birth: 12/22/83
  • Nationality: Indian

Timeline

PMO - Lead

Tech Mahindra Limited
09.2024 - Current

B.A. - Sociology

Annamalai University
01.2017 - 04.2019

Manager - Business Operations

Maveric Systems Pvt LTD
07.2016 - 09.2024

Senior Executive - Commercial Dept.

Future Focus InfoTech
01.2013 - 07.2016

Application Engineer

CSS CORP
01.2012 - 01.2013

Enterprise Service Delivery Executive for TTSL Postpaid Project - Pan India

M/s. Tech Mahindra Limited
08.2008 - 11.2011

Branch Operations Executive

SBI Cards (GE money, Consultant)
02.2007 - 08.2008

Operations Executive

Matrix Business Services India Pvt Ltd
03.2006 - 01.2007

Executive

Present InfoTech
12.2004 - 12.2005

B.Sc. - Maths

Dr Ambedkar Govt. Art College
01.2001 - 04.2004

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Mohammed Fazil A.MOperations Manager