Mohammed Feroz
Hyderabad
Summary
Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations, successful leadership, problem-solving, and generating innovative ideas to streamline processes. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Exceptional communication and customer service abilities, coupled with a strong proficiency in Microsoft Excel and project management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Google Operations Center
Hyderabad
05.2020 - 09.2024
- Ensured all operations are carried on in an appropriate, cost-effective way
- Collaborated with cross-functional teams to identify and resolve operational issues
- Developed and maintained strong relationships with Stakeholders and Clients
- Managed a team of ~80 employees (4 teams), ensuring qualitative deliverables within timelines
- Implemented projects and process developement ideas that reduced escalation%
- Improve operational management systems and processes that help in reducing overall life of the tickets
- Manage headcount, staffing & Capacity planning as per forecasts
- Perform quality controls and monitor production KPIs
- Developed and monitored key performance indicators (KPIs) for operations,
- Leading to improved efficiency and cost savings
- Recruit, train and supervise staff
- Found ways to increase quality of customer service
- Ensured that all employees received the proper training and resources to perform their jobs effectively
- Facilitate ideation progression and help the team in its end to end process
Team Lead
Accenture Solutions Pvt Ltd.
Hyderabad
04.2014 - 05.2020
- Responsible for day to day functioning/administrative work including production floor management
- Ensuring on-time client delivery while meeting Quality guidelines
- Create and handle weekly, monthly and quarterly business reviews with the clients
- Manage team workload distribution and structure to ensure consistent good performance
- Provide feedback to the reports on performance
- Operate as a key contributor to the team to set standard work, audit and improve standard work while problem solving and tracking KPIs
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance.
Sr. Associate
HCL Technologies
Hyderabad
01.2013 - 01.2014
Education
BBM -
Gayatri Vidya Parishad
Visakhapatnam05.2009
Intermediate -
Vikas Jr Collage
Visakhapatnam05.2006
Metriculation -
St. Francis School
Visakhapatnam01.2004
Skills
- Project Management
- Stakeholder Management
- Staffing & Planning
- Headcount Management
- Capacity Planning
- Leadership skills
- Microsoft Excel
- Customer Service
- Business and Operations Management
- Corporate Partnerships
- Employee Motivation
- Process Improvement
- Business Planning
- Performance reporting
- Data Analysis
- Workflow Optimization
- Data Management
- Operational Efficiency
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Fish Keeping
- Any adventure
- Automobile enthusiast
Certification
- Google Project Management - Coursera
- Google Data Analytics - Coursera
- Advanced Certificate Program in Gen AI - Upgrad
Languages
Telugu
First Language
Timeline
Operations Manager
Google Operations Center
05.2020 - 09.2024
Team Lead
Accenture Solutions Pvt Ltd.
04.2014 - 05.2020
Sr. Associate
HCL Technologies
01.2013 - 01.2014
BBM -
Gayatri Vidya Parishad
Intermediate -
Vikas Jr Collage
Metriculation -
St. Francis School
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