MOHAMMED FUZAIL ASHRAF

1. SAP System Administration and Maintenance

• Managed and supported SAP systems (SAP ECC, SAP S/4HANA, etc.) in a complex, multi-system environment.
• Performed regular system health checks, monitored system performance, and took corrective actions to prevent downtime.
• Installed and upgraded SAP applications, kernel upgrades, and Support Package Stack (SPS) updates.

2. System Monitoring and Performance Tuning

• Worked closely with SAP Basis teams to optimize the SAP HANA database and improve system response times, ensuring high availability and minimal downtime.
• Implemented and configured alerts, logs, and data backups for proactive management of critical system components.

3. Troubleshooting and Issue Resolution

• Provided advanced troubleshooting for SAP system issues, including application server, database, and transport errors, ensuring quick resolution of critical issues.
• Collaborated with SAP Support and internal teams to resolve issues and escalate as necessary, ensuring that system uptime remained at optimal levels.

4. Documentation and Reporting

• Maintained detailed documentation on SAP system configurations, customizations, troubleshooting procedures, and operational guidelines.
• Provided regular system health reports and status updates to management, ensuring transparency in system performance and issues.