Mohammed Gouse
Gulbarga
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Computer Technician
MG Laptop Care
Gulbarga
05.2011 - Current
- Monitored system performance and security logs to ensure optimal system performance.
- Tracked service requests submitted by end-users via helpdesk ticketing tool and ensured timely resolution of those requests.
- Maintained inventory records of IT equipment including laptops, desktops, servers.
- Resolved customer complaints through phone calls or remote connection sessions.
- Configured routers, switches and firewalls to maintain secure network connectivity.
- Managed user profiles in Active Directory environment ensuring that they have correct permissions set up according to their job roles.
- Tested networking components such as cables, ports or wireless connections for proper functioning.
- Diagnosed hardware failures using diagnostic tools such as POST codes or BIOS settings.
- Assisted in the installation, configuration and maintenance of Windows operating systems.
- Conducted regular backups of critical data stored on local drives or shared folders using backup software tools.
- Developed scripts for automation of routine tasks such as user account creation.
- Installed new computers, printers, scanners, modems and other peripherals as needed.
- Created user accounts with appropriate access levels for applications and databases.
- Provided technical support to users for hardware, software, and network related issues.
- Analyzed log files to detect any malicious activities such as virus attacks or unauthorized access attempts.
- Updated antivirus definitions regularly on all workstations connected to the corporate network.
- Adhered to company policies and procedures while performing daily tasks and reported any violations immediately.
- Implemented software patches and upgrades on workstations in order to keep them updated with the latest version of the operating system.
- Performed troubleshooting on computer systems and networks to identify problems and their solutions.
- Repaired hardware components such as motherboards, hard drives or RAMs when required.
- Performed preventive maintenance checks on computer systems by running tests such as memory tests or disk scans.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education
High School Teaching
CMHS
Yadgir, KA06-1996
Skills
- Machine Learning
- VoIP Systems
- Data Recovery
- Penetration Testing
- Capacity Planning
- Hardware Repair
- Hardware Installation
- Mobile Device Management
- User Training
- Business Continuity
- Advanced troubleshooting
- Software configuration
- Security Protocols
- Application support
- Database Administration
- Storage Management
- System diagnostics
- Network Administration
- Configuration Management
- Remote Support
Certification
- Hardware & Networking from IIHT Hyderabad.
Timeline
Senior Computer Technician
MG Laptop Care
05.2011 - Current
High School Teaching
CMHS
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