Mohammed Habeeb Uddin
Hyderabad
Summary
Senior Process Associate with extensive experience at Accenture, specializing in network troubleshooting and technical support. Demonstrated ability to enhance operational efficiency through effective project management and exceptional customer service. Proven success in training staff and driving user satisfaction through collaborative team efforts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Accenture
Hyderabad
12.2023 - 03.2024
- Provided technical support for network issues and user inquiries.
- Monitored network performance using diagnostic tools and systems.
- Assisted in the installation and configuration of network equipment.
Senior Process Executive
cognizant
Hyderabad
05.2023 - 10.2023
- Assisted in adapting educational materials for accessibility and engagement.
- Assisted in troubleshooting technical issues for end users and systems.
- Provided training sessions for new staff on software and tools usage.
Senior Associate
Wipro LTD.
Hyderabad
09.2020 - 12.2022
- Reviewed user-generated content for compliance with community guidelines.
- Utilized moderation tools to streamline content review processes efficiently.
- Reviewed content for compliance with internal policies and procedures.
Customer Service Executive
Karvy Digiconnect LTD.
Hyderabad
10.2018 - 02.2020
- Provided feedback to management on recurring customer concerns.
- Trained new staff on customer service protocols and software systems.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
B.tech -
Royal Institute Of Technology & Science
Hyderabad04-2025
Intermediate Certificate - MPC
MS Junior College
Hyderabad04-2014
Secondary School Certificate -
Cambridge English High School
Hyderabad04-2011
Skills
- Network troubleshooting
- Technical support
- Software training
- Project management
- Customer service
- Data analysis
Certification
- Google Cloud Digital Leader
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Process Associate
Accenture
12.2023 - 03.2024
Senior Process Executive
cognizant
05.2023 - 10.2023
Senior Associate
Wipro LTD.
09.2020 - 12.2022
Customer Service Executive
Karvy Digiconnect LTD.
10.2018 - 02.2020
B.tech -
Royal Institute Of Technology & Science
Intermediate Certificate - MPC
MS Junior College
Secondary School Certificate -
Cambridge English High School
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