Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Current Learning Focus
Interests
Timeline
Generic

Mohammed Habeebuddin

Hyderabad,Telangana

Summary

Google Cloud Certified Associate Cloud Engineer with hands-on experience in Compute Engine, IAM, Cloud Storage, and logging pipelines. Completed a 6-month internship at Probe CX (Australia), gaining expertise in deploying and monitoring Linux-based workloads and automating operations with Bash and gcloud CLI. Strong foundation in IAM security, VPC networking, and scalable cloud solutions. Actively expanding skills towards the Professional Cloud Architect certification.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cloud Support Intern

Probe CX
01.2024 - 06.2024
  • Supported 20+ GCP projects by configuring Compute Engine, IAM roles, and storage, reducing incident resolution time by 15%.
  • Monitored and optimized Linux-based VMs using Cloud Monitoring and structured log pipelines.
  • Implemented IAM policies and service accounts that strengthened access security and reduced misconfigurations.
  • Automated recurring tasks with Bash &gcloud CLI, improving operational efficiency.
  • Authored runbooks and troubleshooting documentation for incident handling.

Customer Support Specialist

Coles Group
03.2019 - 11.2023
  • Delivered multichannel support (voice, chat, and email) to resolve technical and account-related issues for Coles customers and business units.
  • Assisted in troubleshooting application access, account management, and system issues, escalating complex cases to L2 support teams.
  • Documented recurring issues and created knowledge base articles, improving first-call resolution rates.
  • Monitored tickets via internal CRM/helpdesk systems, ensuring timely resolution and compliance with SLAs.
  • Collaborated with cross-functional teams to streamline support workflows and enhance customer satisfaction.
  • Strengthened communication, problem-solving, and incident-handling skills, directly transferable to IT and cloud support environments.

Education

Master of Information Technology -

Central Queensland University
Melbourne, Australia

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University
Hyderabad, India

Skills

  • Cloud Platforms: GCP (Certified ACE), AWS, Azure
  • Experienced with Google Cloud services
  • Virtual machine and storage solutions
  • Network configuration and security
  • Experience with Google cloud CLI
  • Fluent Bit and Log stash log management
  • Identity and access management policies

Accomplishments

  • - Recognized as Top Performer Intern for troubleshooting and resolving GCP VM incidents.
  • - Deployed a scalable GCP logging pipeline handling 50,000+ log entries/day.
  • - Automated cloud support tasks with Bash & gcloud CLI, reducing manual effort by 20%.

Certification

Google Cloud Certified – Associate Cloud Engineer

Current Learning Focus

  • - Serverless apps with Cloud Run and Cloud Functions
  • - Networking with Cloud NAT, Load Balancing, Cloud Armor
  • - IaC with Terraform & Deployment Manager
  • - Preparing for Professional Cloud Architect

Interests

Cloud projects, Linux tinkering, open-source tools, problem-solving puzzles

Timeline

Cloud Support Intern

Probe CX
01.2024 - 06.2024

Customer Support Specialist

Coles Group
03.2019 - 11.2023

Master of Information Technology -

Central Queensland University

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University

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Mohammed Habeebuddin