MOHAMMED HARIS
CHENNAI
Summary
Reliable Area Manager successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance.
Overview
6
6
years of professional experience
Work History
Area Manager
The Thickshake Factory
03.2023 - Current
- • Managing multiple stores or locations in a specific geographical region
• Managing staff, budgets, and expenses
• Ensuring compliance with the company’s policies and procedures
• Recruiting, training, and evaluating store managers and employees
• Organising and carrying out marketing and promotional campaigns and identifying trends and opportunities
• Increasing regional store sales, profits, and customer satisfaction
• Communicating with team members and superiors, providing progress updates, and presenting ideas and suggestions.
• Continuously monitoring and analyzing performance. - Monitoring and controlling inventories in all outlets
- Maintaining financial information ; Prepare budgets ; approve expenditures
- Analyzing all the administrative requirements, i.e., daily, weekly, and monthly sales and inventory
- Create and maintain all sale Forecast reports and team members' schedules
- Keep track of outlet compliances with company operating policies and procedures to evaluate every outlet's performance at specified interval
- Establish training programs for staff members to improve sales outcomes Reducing wastage in the stores by analyzing and driving corrective actions on damage, expiry, and shrink control
- Coordinate transportation and distribution of stock
- Review operations data and reports to identify areas for improvement and developments
- Collaborate with the cross-functional team for the successful opening of new outlets
- Recruiting and training the new staff in all outlets is necessary in order to manage attrition
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
Operations Lead (Fleet)
ZOMATO PVT LTD
05.2022 - 03.2023
- Managing a team to maximize operational effectiveness and reach the performance goal for assigned zones, helping the management put new strategic initiatives into practice and offering suggestions for how to efficiently expand the operations in clusters
- Collaborating with superiors to discuss and finalize the cluster level monthly budgets in order to operate incentive programs for delivery executives and improve serviceability
- Work together with the operations strategy team and the implementation team to coordinate the performance, expectations, and goals of assigned zones or cluster that are focused on order fulfillment, logistics, and customer experience and are in charge of managing a sizable fleet
- Satisfy or surpass the delivery fleet's customer satisfaction rating goal in each zone or cluster that has been designated
- To guarantee an effective and productive workplace, make sure the fleet of delivery executives in all locations is disciplined and deals with any disagreements or strikes that may develop there
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Enhance the operations team's systems, procedures, and policies to better support management reporting, information flow, and important business indicators
- Mainly concentrating on parameters such as delivery partner's utilization, delivery cost, and earnings of the delivery partner per hour
- Assuring below 5% Service Loss in assigned zones or clusters
- Along with important indicators that would affect the experience of both customers and Restaurant Partners
- Plan periodic Field visit checks to ensure that delivery partners and restaurants services adhere to SOPs to ensure efficient operations, and prevent needless misconduct between them
- Keeping an active fleet in designated zones or clusters to prevent unnecessary attrition and lower churn rate
- Maintain the highest NPS score possible from partners in delivery for the organization.
Hub Manager
AUXUS FOOD TECH (BVK)
09.2020 - 04.2022
- Handled a team of 15 operational staff (including 2 Assistant hub managers) and 30 delivery executives in the assigned hub
- Manage, oversee and direct all aspects of the Hub operation, including letting memberships, finance, sales, marketing, and events
- Maximize the Hub revenue by implementing attentive cost control measurements, using commercial air to proactively promote all that the Hub has to offer
- Maintaining 100% occupancy, achieving sales target goals, and managing churn
- Assisted in recruiting, hiring and training of team members & Delivery Partners.
- Hiring delivery executives for the organization during the attrition period
- Reach sales goals for creative and business workspaces, build membership of co-working space
- Ensure Hub opening & Closing is done as per operational standard and requirement
- Ensure all team members are trained and are aware of operational standards
- Prepare and process salaries for delivery executives on a weekly basis
- Preparing Projection for next day's sale volume and manifest zero wastage.
- Incorporated with hiring agencies for organizations to hire delivery executives for future endeavors
- To ensure the entire operation runs smoothly, taking ownership of the team in terms of controlling attrition, handling grievance, grooming, zero customer escalations, training & coaching as per OKR
- Controlling SLA compliance of allocated hubs and making sure unexplained wastages at hub on daily basis
- Track wish masters performance on a real-time basis to ensure all deliveries are completed as per schedule
- Look after hub requirements and petty cash expenses.
Fleet Manager
BUNDL TECHNOLOGIES PVT LTD (SWIGGY)
09.2018 - 07.2020
- Managed a team of 350-400 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Assist onboarding team with recruiting team when necessary
- Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects, and other Change initiatives as required
- Improve and maintain promised delivery times for better customer experience
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Provide feedback at an individual level and conduct weekly one-on-ones to understand problem areas
- Ensure excellent customer experience by solving order-level escalations
- Support through calls for Pickup & Delivery Partners during emergencies and exigencies
- Served as a city (vellore) POC for the whole Store and Genie concepts, maintained Serviceability, and sent daily reports to supervisors
- Formed strategic partnerships, established metrics, and participated in complex negotiations
- Increased customer satisfaction by resolving issues.
Education
Higher Secondary -
DRBCCC Higher Secondary School
SSLC -
DR. Sivanthi Adithanar Matriculation School
Bachelor of Business Administration -
IEC University
04.2018
Skills
- Recruitment & Onboarding
- Fleet Management
- MYSQL
- Last mile Operations
- MS Office
- SLA Management
- Serviceability
- Team Management
- Cost control & tracking
- Territory Management
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Area Manager
The Thickshake Factory
03.2023 - Current
Operations Lead (Fleet)
ZOMATO PVT LTD
05.2022 - 03.2023
Hub Manager
AUXUS FOOD TECH (BVK)
09.2020 - 04.2022
Fleet Manager
BUNDL TECHNOLOGIES PVT LTD (SWIGGY)
09.2018 - 07.2020
Higher Secondary -
DRBCCC Higher Secondary School
SSLC -
DR. Sivanthi Adithanar Matriculation School
Bachelor of Business Administration -
IEC University
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