Mohammed Hasheim Khan

• Job Title: Senior Transaction Associate for Channel Service Support from January 2023 to Ongoing. Transaction Associate for Channel Service Support from March 2022 to January 2023.
• Responsibilities: Provide assistance to Authorised Service Providers Globally.
• Maintain Quality of service as per COPC guidelines.
• Handle transactions in SAP, Core, GSX, GCX, SonarX tools.
• Respond to ASP queries and add inventory, issuing inventory, and shipping inventory within the SLA.
• Responsible for Consignment Inventory adjustments.
• Conduct audits on a timely basis to ensure the inventory is accurate and up-to-date.
• Prioritize requests based on their criticality.
• Update the internal tracker with the current status of the inventory on a weekly basis.
• Be 100% complaint with inventory audits.
• Follow SOPs and verify the issue before sharing the resolution.
• Meet KPI targets MoM.
• Weekly RCA to be conducted and share it with the management.
• Advisor: Worked as an Advisor in non-voice technical support process (Email Support) for 24 months.

• Have been recognized multiple times by the organization for outstanding contribution on the key deliverable

• To have an enriching job experience that will add value to my career which will help me grow and develop my skills; thereby make a positive difference at the workplace and achieve my personal goals

DOB: 06th Feb 2001

Father's Name: Nadeem Ulla Khan

Mother's Name: Shaheen Begum

Marital Status: Single

 Nationality: Indian