Mohammed Husain
Senior Sales Manager
Pune
Summary
Performance oriented Senior Sales Manager, with 14+ years of solid history of success in bringing new customers, managing revenue streams and maintaining solid account relationships. I am a Result driven professional seeking to significantly increase Paradiso Solution's Annual Recurring Revenue (ARR). Track record of increasing new business revenue by 32%, increasing average deal size by 25%, and maintaining team attrition under 10%.
I am Enthusiastic, goal-oriented manager with distinguished experience in eLearning, eCommerce, recruitment, and education industry. Highly effective mentor driven by Business oriented and consultative sales approach with a capacity to achieve team results through combination of strategic capability, creativity, solid operational grounding, interpersonal skills as well as high commitment levels.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Senior Sales Manager
Paradiso Software Pvt. Ltd
Pune
09.2021 - Current
- Led Inbound sales team and overlooked Outbound and Partnerships India, APAC, ME and US/Canada regions. Set and managed quotas, trained sales staff, and drove full sales cycle.
- Surfaced new revenue opportunities, enhancing pipeline to boost revenue company wide. Increased total sales by 32% across 3 regional territories.
- Facilitated real-time communication of all sales goals and initiatives to all stakeholders. Increased ROI 40%.
- Prepared all sales budgets and forecasts. Implemented lean sales initiative. Won buy-in and idea generation from all team members, cutting costs 30%.
- Developed and implemented sales strategies to increase revenue and improve overall performance. Directed and mentored sales support staff to assist in closing deals and achieving targets.
- Conducted market research and analysis to inform sales strategy and tactics. Created and presented compelling quotes, proposals, and contract management strategies to customers.
- Forecasted sales and established processes to achieve sales objectives and related metrics. Developed go-to-market plans and deployment strategies to capitalize on revenue opportunities.
- Proactively resolved customer complaints to foster loyalty and enhance operations. Formulated and presented innovative sales strategies to team members, executives, and customers.
- Utilized CRM to track pipeline data, won vs. lost opportunities, and lead response times. Interpreted and communicated sales and pricing policies to departmental personnel and customers.
- Conducted regular team meetings to reinforce goals and objectives and set clear expectations.
- Recruited and hired top-level talent to add value and expertise to the sales department.
Global Sales Manager
Paradiso Software Pvt. Ltd
Pune
05.2020 - 08.2021
- Overseeing and managing inbound, partnership, and content sales teams across all regions
- Playing a pivotal role in forecasting revenue, managing resources, and analyzing leads
- Identifying and addressing clients' business needs by providing tailored solutions and support
- Delivering comprehensive product demonstrations to potential clients through virtual platforms and emphasizing key features
- Collaborating with channel partners to successfully close government and private tenders and RFPs
- Continuously monitoring and reporting on performance and sales metrics on a weekly, monthly, and quarterly basis
- Developing and refining sales pipelines in partnership with channel partners and collaborating with teams to optimize the sales funnel
- Keeping accurate records and maintaining databases (HubSpot, Fresh-Sales) for new leads, demos, closed deals, and the sales funnel
- Collaborating closely with teams throughout the closing process, negotiations and contract phases to ensure successful outcomes.
Business Development Manager
Paradiso Learning
Pune
02.2019 - 04.2020
- Identifying and reaching out to potential customers through various channels such as telephone, email, and in-person inquiries.
- Collaborating with existing customers to increase purchases of products and services.
- Representing the company and promoting products at conferences and industry events.
- Continuously monitoring and reporting on performance and sales metrics on a weekly, monthly, and quarterly basis.
- Developing and implementing favorable pricing structures that align with company objectives while meeting customer targets.
- Building and maintaining sales pipelines in partnership with channel partners and team members to close sales.
- Keeping accurate records and maintaining databases (HubSpot, Excel, etc.) of prospective client information.
- Conducting research to identify potential target areas, markets, and industries.
- Facilitating and overseeing the sales closing process and working closely with clients to ensure successful outcomes.
Team Leader
Patriot Consulting
Nagpur
01.2016 - 07.2018
- Led a team of recruiters and provided mentorship and guidance to foster successful completion of assigned duties
- Developed new business opportunities by researching potential customers, identifying decision makers, and communicating service offerings to buyers
- Established strong relationships with customers through a positive attitude and attentive response
- Managed client relationships by negotiating and executing contracts and purchase orders, collecting time sheets, and managing daily processes
- Collaborated with recruiters to identify suitable candidates for projects, conducting telephone interviews, and making direct submissions to clients
- Prepared weekly reports on project progress and communicated updates to the Vice President of Operations
- Worked closely with clients and vendors to clearly define hiring requirements and ensure that presented candidates matched position requirements
- Negotiated wage rates and other employment terms with candidates and secured commitments for current and future job requirements
- Demonstrated strong communication, negotiation, and problem-solving skills while working collaboratively as a team player.
Business Development Manager
Hypervisor Technologies and Consulting
Nagpur
11.2014 - 12.2015
- Led and managed teams across multiple departments, including sales, customer service, and marketing
- Participated in project planning, budgeting, staff augmentation, client service, documentation, invoicing, payroll, team performance evaluations, and quality assurance
- Acquired new clients for affiliate marketing projects for Amazon and eBay stores by coordinating with US-based clients and working on their requirements
- Analyzed monthly billing and finance reports to ensure accuracy and identify any discrepancies in the billing process
- Built and maintained strong working relationships with clients and users to promptly resolve concerns, issues, and system faults
- Worked as an e-commerce merchandiser to analyze data streams and optimize the online shopping experience for customers
- Conducted customer relationship activities to effectively manage client expectations and keep them informed of project status, including any risks or issues
- Provided regular project status reports and checkpoint reviews with executive leadership, highlighting any potential risks or roadblocks that may impact project delivery
- Ensured compliance with client's quality management procedures by all team members.
Team Leader
Alacrity eCommerce Solutions Pvt. Ltd
Nagpur
07.2010 - 09.2014
- Led and managed an offshore team of Sales and Customer Service agents for Go-go Tech Inc., a US-based ecommerce website that sells consumer electronics goods
- Prepared and produced monthly reports for the Sales Director, including analysis of individual/team performance, sales revenue, and customer satisfaction
- Conducted new agent trainings and development
- Developed and implemented strategies to increase revenue and employee motivation
- Interacted with customers directly, handled supervisor and sales calls for complex issues, and collaborated with other departments for timely order processing
- Worked closely with owners, providing input on client contracts
- Boosted team productivity and expanded team capabilities during a period of significant change in leadership and organizational focus.
Area Sales Manager
Orion Business Resource Centre
Nagpur
03.2009 - 06.2010
- Oversaw complete Sales and Marketing for the region
- Conducted cost analysis and generated revenue by acquiring new clients
- Managed a team of 9 Business Development executives, monitoring their daily performance
- Worked directly with company owner on strategic planning for business expansion
- Organized seminars at colleges and job fairs to increase awareness of the company and its services.
Sr. Customer Care Representative
Convergys
Pune
05.2007 - 01.2009
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Business Administration (B.B.A - Accounting and Finance
Tirpude College of Management Studies
01.2004 - 01.2007
Higher Secondary - Secondary Education
Bhisop Cotton
01.1997 - 01.2002
Skills
Communication
Process ImprovementNegotiation
Presentation
Team LeadershipCustomer Retention
Interpersonal Skills
Critical Thinking
Strategic Planning
Timeline
Senior Sales Manager
Paradiso Software Pvt. Ltd
09.2021 - Current
Global Sales Manager
Paradiso Software Pvt. Ltd
05.2020 - 08.2021
Business Development Manager
Paradiso Learning
02.2019 - 04.2020
Team Leader
Patriot Consulting
01.2016 - 07.2018
Business Development Manager
Hypervisor Technologies and Consulting
11.2014 - 12.2015
Team Leader
Alacrity eCommerce Solutions Pvt. Ltd
07.2010 - 09.2014
Area Sales Manager
Orion Business Resource Centre
03.2009 - 06.2010
Sr. Customer Care Representative
Convergys
05.2007 - 01.2009
Bachelor of Business Administration (B.B.A - Accounting and Finance
Tirpude College of Management Studies
01.2004 - 01.2007
Higher Secondary - Secondary Education
Bhisop Cotton
01.1997 - 01.2002