Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Mohammed Hussain

Mohammed Hussain

Hyderabad

Summary

Proven Technical Support Representative with a track record of resolving complex issues, highlighted by a record-breaking resolution of support ticket backlogs at Tech Mahindra. Skilled in hardware diagnostics and fostering customer satisfaction, my expertise in CRM software and technical sales has consistently enhanced service quality and sales performance.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Tech Mahindra
Hyderabad
10.2020 - 10.2023
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Maintained accurate records of all sales activities using CRM software programs.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Customer Service Executive

Nova Marketing
Hyderabad
12.2015 - 08.2019
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

B.C.A -

Arni University
Kathgarh,(Indora)
05-2017

High School Diploma -

Deeksha Junior College
Nirmal
06-2014

High School Diploma -

Gowtham Model School
Nirmal
06-2012

Skills

  • Hardware diagnostics
  • Network diagnostics
  • Application support
  • LAN/WAN
  • ERP software
  • CRM software
  • Technical sales expertise
  • International sales expertise

Accomplishments

  • Has been Awarded for the best sales representative of the year 2022 at Tech Mahindra.

Languages

Urdu
First Language

Timeline

Technical Support Representative

Tech Mahindra
10.2020 - 10.2023

Customer Service Executive

Nova Marketing
12.2015 - 08.2019

B.C.A -

Arni University

High School Diploma -

Deeksha Junior College

High School Diploma -

Gowtham Model School

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Mohammed Hussain