MOHAMMED HUSSAIN AHMED
Operation Manager
Bangalore
Summary
Dedicated and results-driven professional with a proven track record in hospitality management, seeking a challenging role as an Operations Manager where I can leverage my extensive experience in overseeing multiple outlets, implementing operational strategies, and driving business growth. Committed to delivering exceptional service standards, optimizing efficiency, and fostering a culture of excellence to exceed organizational goals and enhance customer satisfaction.
Overview
14
14
years of professional experience
1
1
Language
Work History
Operation Manager (Corporate)
Dome Hospitality Services Private Limited
11.2023 - Current
- Successfully managed the operations of 9+ outlets across Bangalore and Hyderabad as the Corporate Operation Manager
- Implemented standardized operational procedures to ensure consistency and quality across all outlets
- Collaborated with senior management to develop strategic plans and objectives for business growth and expansion in both regions
- Conducted regular audits and evaluations of operational performance, identifying areas for improvement and implementing solutions
- Established and maintained relationships with suppliers, vendors, and stakeholders to ensure seamless operations and quality service delivery
- Led the hiring and training process for staff members across all outlets, ensuring the recruitment of qualified personnel and maintaining a high level of service standards
- Implemented measures to reduce kitchen delivery time, optimizing processes and workflow to enhance efficiency and customer satisfaction
- Developed and implemented SOP (Standard Operating Procedure) plans to streamline operations and improve overall performance
- Provided leadership, guidance, and support to outlet managers and staff members, fostering a culture of excellence and teamwork.
Outlet Manager
The Dome Café
05.2022 - 10.2023
- Demonstrated leadership and managerial skills as an Outlet Manager, overseeing daily operations and ensuring exceptional customer service
- Managed staff scheduling, training, and performance evaluations to optimize efficiency and productivity
- Implemented strategies to enhance sales and profitability, including promotional events and marketing initiatives
- Maintained inventory levels and controlled costs to meet budgetary goals while ensuring product quality and availability
- Fostered a positive work environment and motivated team members to achieve targets and deliver excellent service.
Facility Manager
A2 Hospitality
12.2021 - 12.2022
- Managed the facilities of three distinct brands within A2 Hospitality Whitefield: Zodak Pub & Brew House, The Big Bang Sky Deck & Lounge, and Dino's BBQ & Grill
- Oversaw day-to-day operations to ensure smooth functioning of all facilities, including maintenance, cleanliness, and safety
- Implemented efficient systems for facility maintenance, including regular inspections, repairs, and upgrades
- Coordinated with vendors, contractors, and suppliers to procure necessary materials and services for facility upkeep
- Developed and implemented protocols for health, safety, and sanitation in compliance with industry standards and regulations
- Managed budgets and expenses related to facility maintenance, optimizing resources and minimizing costs
- Collaborated with management and staff to address any facility-related issues or concerns promptly and effectively
- Conducted regular evaluations and assessments of facility performance, identifying areas for improvement and implementing corrective measures
- Fostered a positive work environment among facility staff, providing leadership, guidance, and support as needed
- Maintained open communication channels with stakeholders and management to ensure alignment with organizational goals and objectives.
Food and Beverage Supervisor
Sheraton Grand Whitefield Bangalore
07.2021 - 11.2021
- Provided administrative support to the management team, including handling correspondence, scheduling appointments, and managing calendars
- Assisted in organizing meetings, conferences, and events, ensuring seamless execution and coordination
- Prepared and distributed documents, reports, and presentations for internal and external stakeholders
- Managed office supplies and equipment, ensuring availability and functionality for day-to-day operations
- Handled incoming calls, emails, and inquiries, redirecting them as necessary and providing timely responses
- Assisted with travel arrangements, accommodation bookings, and expense reporting for staff members
- Maintained confidential records and files, handling sensitive information with discretion and professionalism
- Collaborated with other departments to facilitate communication and streamline administrative processes
- Contributed to the overall efficiency and effectiveness of administrative operations within the organization.
Asst Restaurant Manager
Vapour micro-brewery pub and restaurant Bangalore
01.2018 - 04.2021
- Demonstrated strong leadership and management skills in overseeing daily operations of the restaurant
- Assisted in developing and implementing strategies to enhance customer satisfaction and increase revenue
- Managed and trained restaurant staff, ensuring high standards of service and professionalism
- Played a key role in inventory management, ordering supplies, and controlling costs
- Collaborated with senior management to create and execute marketing campaigns and promotional events
- Maintained a safe and sanitary work environment, adhering to health and safety regulations
- Handled customer inquiries, feedback, and complaints in a prompt and professional manner
- Contributed to the development of menus and pricing strategies to meet customer preferences and business goals
- Successfully maintained strong relationships with suppliers, vendors, and customers to support business objectives.
Supervisor
Vapour Pub & Brewery
09.2013 - 04.2017
- Demonstrated exceptional leadership skills as Supervisor, overseeing daily operations and ensuring smooth functioning of the establishment
- Provided guidance and support to staff members, facilitating teamwork and maintaining a positive work environment
- Implemented effective strategies to enhance customer satisfaction and drive revenue growth
- Promoted to Executive & Assistant Restaurant Manager (ARM) for outstanding performance and dedication
- Assumed additional responsibilities in managing administrative tasks, inventory control, and staff training
- Played a key role in decision-making processes and contributed to the development of operational policies and procedures
- Collaborated with senior management to achieve business objectives and maintain high standards of service quality
- Fostered strong relationships with customers and stakeholders, resulting in increased patronage and brand loyalty.
Sr, Captain (Floor In charge)
The Fisherman Warf
09.2013 - 02.2014
- Leading and supervising the front-of-house staff during service
- Ensuring exceptional customer service and satisfaction
- Coordinating table assignments and seating arrangements
- Assisting in staff training and development
- Handling guest inquiries, feedback, and complaints
- Overseeing the cleanliness and organization of the dining area
- Collaborating with kitchen staff to ensure timely and accurate food delivery
- Managing reservations and maintaining an organized reservation system
- Ensuring compliance with health, safety, and hygiene standards
- Acting as a point of contact between management and staff, providing support and guidance as needed.
Tr, Captain
Zaika Dine & Wine Indiranagar
01.2012 - 08.2013
- Designing and conducting training programs for restaurant staff
- Providing hands-on training in service techniques, menu knowledge, and customer interaction
- Developing training materials, manuals, and presentations
- Evaluating training needs and creating customized training plans
- Monitoring trainee progress and providing constructive feedback
- Assisting in the onboarding process for new hires
- Ensuring compliance with company standards and policies
- Collaborating with management to identify training gaps and areas for improvement
- Organizing and facilitating training sessions, workshops, and seminars
- Serving as a mentor and role model for junior staff members.
Sr Steward
The Fisherman Warf
01.2011 - 01.2012
- Supervising and coordinating activities of stewarding staff
- Ensuring cleanliness and sanitation standards are met
- Overseeing inventory management and stock control
- Training and mentoring junior stewarding staff
- Handling customer inquiries and complaints
- Assisting in scheduling and staffing coordination
- Conducting regular inspections to maintain quality standards
- Implementing safety protocols and emergency procedures
- Collaborating with other departments for smooth operations
- Providing leadership and support to the stewarding team.
Tr GSA Waiter
Barbeque Nation
05.2010 - 12.2011
- Conducted training sessions for stewarding staff
- Demonstrated equipment handling and cleaning techniques
- Educated on cleanliness, sanitation, and safety standards
- Managed inventory and waste effectively
- Ensured adherence to quality standards
- Coached on customer service skills
- Fostered teamwork and collaboration
- Promoted continuous improvement
- Provided feedback and support to trainees.
Education
High School Diploma -
Fulbari High School
North Tripura 04.2001 -
Skills
Team building
Negotiation and Conflict Resolution
Project Planning
Expectation setting
Interpersonal Communication
Policy Implementation
Shift Scheduling
Customer Service
Computer Skills
Interpersonal Relations
Documentation And Reporting
Schedule oversight
Expense Tracking
Self Motivation
Business Development
Attention to Detail
Scheduling and Coordinating
Time management abilities
Budget Control
Workforce Management
Performance reviewing
Operations Management
Revenue Forecasting
Budget Management
Problem-solving aptitude
Staff Management
Employee Development
Strategic Planning
Contract Management
Organizational Skills
Idea Development and Brainstorming
Schedule Management
Salesforce Management
Customer Relationship Management
Key Performance Indicators
Excellent Communication
Problem Resolution
Multitasking Abilities
Problem-solving abilities
Cross-Functional Teamwork
Team Collaboration
Continuous Improvement
Time Management
Technical Proficiency
Negotiation
Staff Training and Development
Preventive Maintenance
Reliability
Professionalism
Needs Assessment
Product Management
MS Office
Current Engagement
The Dome Café All Outlets, HSR Layout, Bangalore, Operation Manager (Corporate), 11/01/23 - Present
Current Job Responsibility
- Successfully managed the operations of 9+ outlets across Bangalore and Hyderabad as the Corporate Operation Manager.
- Implemented standardized operational procedures to ensure consistency and quality across all outlets.
- Collaborated with senior management to develop strategic plans and objectives for business growth and expansion in both regions.
- Conducted regular audits and evaluations of operational performance, identifying areas for improvement and implementing solutions.
- Established and maintained relationships with suppliers, vendors, and stakeholders to ensure seamless operations and quality service delivery.
- Led the hiring and training process for staff members across all outlets, ensuring the recruitment of qualified personnel and maintaining a high level of service standards.
- Implemented measures to reduce kitchen delivery time, optimizing processes and workflow to enhance efficiency and customer satisfaction.
- Developed and implemented SOP (Standard Operating Procedure) plans to streamline operations and improve overall performance.
- Provided leadership, guidance, and support to outlet managers and staff members, fostering a culture of excellence and teamwork.
Academic Qualification - Schooling
SSLC From Fulbari High School Tripura 799262
Computer Acquaintance - Basics
MS DOS, MS WORD, MS POWER POINT, MS EXCEL, INTERNET, ETC.
Forte
Friendly, Hardworking, Sincere, Passionate, and Team Player.
Aadhar No
5235 2725 9390
Pan Card No
BKOPA5633A
Personal Information
- Passport Number: R3937791
- Father's Name: Mohammed Hussain Ahmed
- Date of Birth: 03/04/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Operation Manager (Corporate)
Dome Hospitality Services Private Limited
11.2023 - Current
Outlet Manager
The Dome Café
05.2022 - 10.2023
Facility Manager
A2 Hospitality
12.2021 - 12.2022
Food and Beverage Supervisor
Sheraton Grand Whitefield Bangalore
07.2021 - 11.2021
Asst Restaurant Manager
Vapour micro-brewery pub and restaurant Bangalore
01.2018 - 04.2021
Supervisor
Vapour Pub & Brewery
09.2013 - 04.2017
Sr, Captain (Floor In charge)
The Fisherman Warf
09.2013 - 02.2014
Tr, Captain
Zaika Dine & Wine Indiranagar
01.2012 - 08.2013
Sr Steward
The Fisherman Warf
01.2011 - 01.2012
Tr GSA Waiter
Barbeque Nation
05.2010 - 12.2011
High School Diploma -
Fulbari High School
04.2001 -