Dedicated and results-driven professional with a proven track record in hospitality management, seeking a challenging role as an Operations Manager where I can leverage my extensive experience in overseeing multiple outlets, implementing operational strategies, and driving business growth. Committed to delivering exceptional service standards, optimizing efficiency, and fostering a culture of excellence to exceed organizational goals and enhance customer satisfaction.
Overview
14
14
years of professional experience
1
1
Language
Work History
Operation Manager (Corporate)
Dome Hospitality Services Private Limited
11.2023 - Current
Successfully managed the operations of 9+ outlets across Bangalore and Hyderabad as the Corporate Operation Manager
Implemented standardized operational procedures to ensure consistency and quality across all outlets
Collaborated with senior management to develop strategic plans and objectives for business growth and expansion in both regions
Conducted regular audits and evaluations of operational performance, identifying areas for improvement and implementing solutions
Established and maintained relationships with suppliers, vendors, and stakeholders to ensure seamless operations and quality service delivery
Led the hiring and training process for staff members across all outlets, ensuring the recruitment of qualified personnel and maintaining a high level of service standards
Implemented measures to reduce kitchen delivery time, optimizing processes and workflow to enhance efficiency and customer satisfaction
Developed and implemented SOP (Standard Operating Procedure) plans to streamline operations and improve overall performance
Provided leadership, guidance, and support to outlet managers and staff members, fostering a culture of excellence and teamwork.
Outlet Manager
The Dome Café
05.2022 - 10.2023
Demonstrated leadership and managerial skills as an Outlet Manager, overseeing daily operations and ensuring exceptional customer service
Managed staff scheduling, training, and performance evaluations to optimize efficiency and productivity
Implemented strategies to enhance sales and profitability, including promotional events and marketing initiatives
Maintained inventory levels and controlled costs to meet budgetary goals while ensuring product quality and availability
Fostered a positive work environment and motivated team members to achieve targets and deliver excellent service.
Facility Manager
A2 Hospitality
12.2021 - 12.2022
Managed the facilities of three distinct brands within A2 Hospitality Whitefield: Zodak Pub & Brew House, The Big Bang Sky Deck & Lounge, and Dino's BBQ & Grill
Oversaw day-to-day operations to ensure smooth functioning of all facilities, including maintenance, cleanliness, and safety
Implemented efficient systems for facility maintenance, including regular inspections, repairs, and upgrades
Coordinated with vendors, contractors, and suppliers to procure necessary materials and services for facility upkeep
Developed and implemented protocols for health, safety, and sanitation in compliance with industry standards and regulations
Managed budgets and expenses related to facility maintenance, optimizing resources and minimizing costs
Collaborated with management and staff to address any facility-related issues or concerns promptly and effectively
Conducted regular evaluations and assessments of facility performance, identifying areas for improvement and implementing corrective measures
Fostered a positive work environment among facility staff, providing leadership, guidance, and support as needed
Maintained open communication channels with stakeholders and management to ensure alignment with organizational goals and objectives.
Food and Beverage Supervisor
Sheraton Grand Whitefield Bangalore
07.2021 - 11.2021
Provided administrative support to the management team, including handling correspondence, scheduling appointments, and managing calendars
Assisted in organizing meetings, conferences, and events, ensuring seamless execution and coordination
Prepared and distributed documents, reports, and presentations for internal and external stakeholders
Managed office supplies and equipment, ensuring availability and functionality for day-to-day operations
Handled incoming calls, emails, and inquiries, redirecting them as necessary and providing timely responses
Assisted with travel arrangements, accommodation bookings, and expense reporting for staff members
Maintained confidential records and files, handling sensitive information with discretion and professionalism
Collaborated with other departments to facilitate communication and streamline administrative processes
Contributed to the overall efficiency and effectiveness of administrative operations within the organization.
Asst Restaurant Manager
Vapour micro-brewery pub and restaurant Bangalore
01.2018 - 04.2021
Demonstrated strong leadership and management skills in overseeing daily operations of the restaurant
Assisted in developing and implementing strategies to enhance customer satisfaction and increase revenue
Managed and trained restaurant staff, ensuring high standards of service and professionalism
Played a key role in inventory management, ordering supplies, and controlling costs
Collaborated with senior management to create and execute marketing campaigns and promotional events
Maintained a safe and sanitary work environment, adhering to health and safety regulations
Handled customer inquiries, feedback, and complaints in a prompt and professional manner
Contributed to the development of menus and pricing strategies to meet customer preferences and business goals
Successfully maintained strong relationships with suppliers, vendors, and customers to support business objectives.
Supervisor
Vapour Pub & Brewery
09.2013 - 04.2017
Demonstrated exceptional leadership skills as Supervisor, overseeing daily operations and ensuring smooth functioning of the establishment
Provided guidance and support to staff members, facilitating teamwork and maintaining a positive work environment
Implemented effective strategies to enhance customer satisfaction and drive revenue growth
Promoted to Executive & Assistant Restaurant Manager (ARM) for outstanding performance and dedication
Assumed additional responsibilities in managing administrative tasks, inventory control, and staff training
Played a key role in decision-making processes and contributed to the development of operational policies and procedures
Collaborated with senior management to achieve business objectives and maintain high standards of service quality
Fostered strong relationships with customers and stakeholders, resulting in increased patronage and brand loyalty.
Sr, Captain (Floor In charge)
The Fisherman Warf
09.2013 - 02.2014
Leading and supervising the front-of-house staff during service
Ensuring exceptional customer service and satisfaction
Coordinating table assignments and seating arrangements
Assisting in staff training and development
Handling guest inquiries, feedback, and complaints
Overseeing the cleanliness and organization of the dining area
Collaborating with kitchen staff to ensure timely and accurate food delivery
Managing reservations and maintaining an organized reservation system
Ensuring compliance with health, safety, and hygiene standards
Acting as a point of contact between management and staff, providing support and guidance as needed.
Tr, Captain
Zaika Dine & Wine Indiranagar
01.2012 - 08.2013
Designing and conducting training programs for restaurant staff
Providing hands-on training in service techniques, menu knowledge, and customer interaction
Developing training materials, manuals, and presentations
Evaluating training needs and creating customized training plans
Monitoring trainee progress and providing constructive feedback
Assisting in the onboarding process for new hires
Ensuring compliance with company standards and policies
Collaborating with management to identify training gaps and areas for improvement
Organizing and facilitating training sessions, workshops, and seminars
Serving as a mentor and role model for junior staff members.
Sr Steward
The Fisherman Warf
01.2011 - 01.2012
Supervising and coordinating activities of stewarding staff
Ensuring cleanliness and sanitation standards are met
Overseeing inventory management and stock control
Training and mentoring junior stewarding staff
Handling customer inquiries and complaints
Assisting in scheduling and staffing coordination
Conducting regular inspections to maintain quality standards
Implementing safety protocols and emergency procedures
Collaborating with other departments for smooth operations
Providing leadership and support to the stewarding team.
Tr GSA Waiter
Barbeque Nation
05.2010 - 12.2011
Conducted training sessions for stewarding staff
Demonstrated equipment handling and cleaning techniques
Educated on cleanliness, sanitation, and safety standards
Managed inventory and waste effectively
Ensured adherence to quality standards
Coached on customer service skills
Fostered teamwork and collaboration
Promoted continuous improvement
Provided feedback and support to trainees.
Education
High School Diploma -
Fulbari High School
North Tripura
04.2001 -
Skills
Team building
Current Engagement
The Dome Café All Outlets, HSR Layout, Bangalore, Operation Manager (Corporate), 11/01/23 - Present
Current Job Responsibility
Successfully managed the operations of 9+ outlets across Bangalore and Hyderabad as the Corporate Operation Manager.
Implemented standardized operational procedures to ensure consistency and quality across all outlets.
Collaborated with senior management to develop strategic plans and objectives for business growth and expansion in both regions.
Conducted regular audits and evaluations of operational performance, identifying areas for improvement and implementing solutions.
Established and maintained relationships with suppliers, vendors, and stakeholders to ensure seamless operations and quality service delivery.
Led the hiring and training process for staff members across all outlets, ensuring the recruitment of qualified personnel and maintaining a high level of service standards.
Implemented measures to reduce kitchen delivery time, optimizing processes and workflow to enhance efficiency and customer satisfaction.
Developed and implemented SOP (Standard Operating Procedure) plans to streamline operations and improve overall performance.
Provided leadership, guidance, and support to outlet managers and staff members, fostering a culture of excellence and teamwork.
Academic Qualification - Schooling
SSLC From Fulbari High School Tripura 799262
Computer Acquaintance - Basics
MS DOS, MS WORD, MS POWER POINT, MS EXCEL, INTERNET, ETC.
Forte
Friendly, Hardworking, Sincere, Passionate, and Team Player.