Md Hussain Ashmath
Technical Account Manager
Hyderabad
Summary
Experienced and certified IT professional with 15+ Years of experience including personalized service and advanced level of customer support covering all aspects of Cloud management including Change and Release management, Performance management, Capacity management, Extensive monitoring and Problem management. Experienced in handling SaaS customer go-live and critical milestones activities. Extensive experience in administering SaaS Product (HCM), Oracle Databases, E-Business Suite and Fusion applications. Strong analytical, communication, influencing skills with focus on customer success. Well versed in gaining insight into customer business, service operations, SaaS Best Practice, product environment(s), critical business events and business goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Technical Account Manager
Oracle Solution Services (India) Private Limited
Hyderabad
04.2019 - Current
- Project : Bank of America / WindTre / Next Holdings / CottonOn / APLL / Bank Islam/ Novotech / Hoya
- Environments : Oracle Cloud Infrastructure and SaaS Applications
- As primary point of contact for customers during run and maintain phase, I play critical role in ensuring customer's investment in Oracle products yields maximum ROI and helps organization achieve its business objectives
- Through guidance and support, I have helped customers achieve significant improvements in productivity and efficiency, and increased customer satisfaction.
- Conduct periodic account planning and account reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations.
- Drive high degree of satisfaction, reference-ability and protect/enhance revenue streams.
- Generate and manage service delivery plans, key deliverables, marshal resources as required.
- Deliver regular business and operational reviews to key business stakeholders.
- Implement service improvement policy and processes.
- Manage and coordinate changes in customer environments per customer strategy.
Specialist DBA
Agility Logistics
Hyderabad
07.2015 - 04.2019
- Agility’s Infrastructure group of companies offers logistics-related services in emerging markets, including industrial real estate management, ground handling and airport services, customs modernization, and remote infrastructure and life support
- As a Sr Consultant – Oracle Apps DBA, I am responsible for production support and administration of Agility Logistics EBS environments
- Cloning of Oracle Applications using Rapid Clone and DB refresh on RAC and Non-RAC environments
- Usage of ADOP utility for patching activity on EBS 12.2
- Application of NLS translation patches on EBS 12.1 and 12.2
- Application of RPC3 on customer environment
- Application of CPU/PSU patches
Consultant
Bodhtree Consulting Limited
Hyderabad
04.2015 - 06.2015
- Bodhtree is a global IT services provider headquartered in California with offices across North America, Singapore and India
- Provide Product Engineering and Enterprise Services to Fortune 500 firms and SMEs
- As a consultant Oracle APPS DBA, I am responsible for production support and administration of Client Logitech environment
- Usage of ADOP utility for patching activity on EBS 12.2
- Cloning of Oracle Applications using Rapid Clone and DB refresh on RAC and NON-RAC environments
- Deployment of developers provided code on customer instances using Kintana tool
- Monitoring space alerts and taking corrective actions accordingly
- Troubleshooting issues reported by EM alerts such as locks, long running concurrent requests
- As part of weekend maintenance activity, performing complete bounce of customer environment.
Technical Analyst
ORACLE CORPORATION
Hyderabad
06.2012 - 04.2015
- The world's largest enterprise software company, has provided the software and services that let organizations get the most up-to-date and accurate information from their business systems
- I was responsible for administration of Oracle Databases, Applications on different RAC and NON RAC environments for 11i and R12
- Upgrade of Database and Applications involving OATM Migration
- Usage of ADOP utility for patching activity on EBS 12.2
- Cloning of Oracle Applications using Rapid Clone
- Disco 10g to Disco 11g Upgrades/Disco 11G Patchset Upgrades
- Executed Datainstall and have applied HR global driver patches on HR module
- Application of Payroll year end patching
- Analysis and Application of various Patches including JDK and JRE upgrade
- Synchronization of Primary and Standby database post maintenance activity
- Managing RAC Environment efficiently
- Implementing and maintaining database security (create and maintain users, roles and assign privileges)
- Managed appropriate use of freespace within tablespaces, reclaimed space whenever possible
- Reorganized tables and indexes within databases when needed
- Monitored the production Oracle alert logs for database errors
- Involved in maintenance activities like Application of Patches, bouncing services
Consultant
iNetFrame Technologies
Bangalore
12.2008 - 06.2012
- iNetFrame provides Custom Application Development and Management services leveraging the wide range of Open Source technologies. They are third party vendors for Oracle India Pvt Ltd
- Monitoring Oracle application and database instances for 11i and R12
- Oracle Applications System Administration such as managing concurrent programs and requests, application security, user registration, assignment of responsibilities
- Application of various database and application patches
- Configuration of additional products through ADSPLICE utility
- Population of database using SQL
- Loader, compilation of objects
- Code Migration activities, executing jobs and monitoring activities
- Generation of Forms, Reports and Libraries, Various administration tasks using ad utilities
- Monitoring and troubleshooting of Apache, Forms, Concurrent Manager and database related issues
- Used EXPORT/IMPORT to do table level and full database defragmentation.
- Performed SQL tuning by using Explain Plan and Tkprof.
- Installation of latest version of SQLT tool
- Developed Unix Shell scripts to automate database operation and database monitoring
- Creating and managing tablespaces, objects, users and privileges, etc
- Executing Diagnostic scripts (RDA, WFJavaMailerSetup115.sh, omcheck.sql, wfsver.sql, patchsets.sh, PER.sql etc
- Worked with Oracle Support for various issues, held OWC to resolve issues
- Perform Health checks and monitoring database activities
- Creating Technical Notes and Documentation.
Education
MBA - IT System
ICFAI University
Hyderabad 01.2010 - 01.2013
B. Tech -
JNTU
Hyderabad 12.1999 - 04.2003
Skills
OCI
undefinedCertification
ITIL V3 Certified
Timeline
Technical Account Manager
Oracle Solution Services (India) Private Limited
04.2019 - Current
Specialist DBA
Agility Logistics
07.2015 - 04.2019
Consultant
Bodhtree Consulting Limited
04.2015 - 06.2015
Technical Analyst
ORACLE CORPORATION
06.2012 - 04.2015
MBA - IT System
ICFAI University
01.2010 - 01.2013
Consultant
iNetFrame Technologies
12.2008 - 06.2012
B. Tech -
JNTU
12.1999 - 04.2003
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