Experienced and certified IT professional with 15+ Years of experience including personalized service and advanced level of customer support covering all aspects of Cloud management including Change and Release management, Performance management, Capacity management, Extensive monitoring and Problem management. Experienced in handling SaaS customer go-live and critical milestones activities. Extensive experience in administering SaaS Product (HCM), Oracle Databases, E-Business Suite and Fusion applications. Strong analytical, communication, influencing skills with focus on customer success. Well versed in gaining insight into customer business, service operations, SaaS Best Practice, product environment(s), critical business events and business goals.
OCI
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ITIL V3 Certified
Oracle cloud infrastructure 2022 foundations associate (1z0-1085-22)
Oracle Cloud Infrastructure 2021 Architect Professional (1Z0-997-21)
Oracle Autonomous Database Cloud 2021 Specialist (1Z0-931-21)
Oracle Certified Associate, Oracle WebLogic Server 11g System Administrator