MOHAMMED IBRAHEEM BAIG

Hyderabad

Summary

Technical Support professional with over 4 years of experience at Telstra, focusing on messaging and voice services. Expertise in providing international customer support, achieving high satisfaction rates through efficient problem resolution. Excellent communication skills and ability to manage multiple tasks in dynamic environments. Quick learner with a strong analytical mindset, fostering positive relationships with customers and team members.

Overview

years of professional experience

Certification

Work History

Technical Associate

Tech Mahindra Business Services

Hyderabad

01.2021 - Current

Provided technical support via messaging and voice for Telstra, a leading Australian telecommunications provider.
Managed processes across departments, handling phones, internet, and mobile services.
Handled customer inquiries to ensure optimal service delivery.
Utilized 10-15 tools for immediate issue resolution and restoration.
Assigned technicians for on-site issue resolution when necessary.
Reported issues and raised tickets for technician intervention at customer locations.
Documented technician details and alternative services offered to customers.
Prioritised customers with serious medical conditions for timely assistance.

Education

Electrical and Electronics Engineering

SVS Engineering College

Telangana, India

10+2 -

Sri C.V Raman Junior College

Warangal

S.S.C -

Modern High School

Skills

Document creation in MS Word
Advanced Excel proficiency

Windows operating systems expertise

Certification

I hereby certify that the above statements are true and correct to the best of my knowledge, and I welcome an opportunity to discuss your company’s goals and talk to you about the value that I can bring to your company

Languages

English
Hindi
Urdu
Telugu

Personal Information

Place of Birth: Warangal, India
Passport number: N3333018
Date of Birth: 01/24/1993
Gender: Male
Nationality: Indian
Marital Status: Married

Accomplishments

Bravo
Agent of the Month

Timeline