MOHAMMED IBRAHEEM BAIG
Hyderabad
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Looking forward to be associated with an organization where my skills and talent can be fully utilized and recognized, concentrating simultaneously on the growth of both personal and organizational goals.
- Around 3 years and 10 months of experience as Associate Technical Support. Specialized in 2 different lines of businesses in Telstra which includes messaging and voice. Proficiency and experience in providing support to international customers. Having well knowledge in the process as worked on Customer service.
- Having very good communication and Interpersonal skills. Ability to adopt different work environments and manage multiple tasks concurrently.
- Ability to understand customer need and satisfied many customers with quick resolution. Ability to understand and start working on new technologies quickly. Progressive personality capable of developing Rapport and support from colleagues and customers. Strong analytical and problem-solving skills. Easy adaptability to new concepts and ideas.
Overview
2025
2025
years of professional experience
1
1
Certification
4
4
Languages
Work History
Sr. Technical Associate
Tech Mahindra Business Services
1 2021 - Current
- Providing technical support through voice for Telstra who is a leading telecommunication service provider in Australia
- Process has all the departments dealing with phones, internet, mobile services etc
- Need to handle the customers and provide them the best service
- Process has 10-15 tools which are used to give the customer immediate and successful restoration
- Can also assign technician from associate end to the customer to resolve the issue if it is in his premises
- Responsibilities will include reporting the issue occurred and raising ticket for technician if fault is at customer’s end
- Taking ownership of the issue that the customer is facing
- Documenting the technician’s information along with the alternate services provided
- Prioritizing the customers based on serious medical conditions
- Identify and evaluate new problems/issues and take them into consideration and solve them at the earliest and provide necessary services as needed
- Supported end-users with technical issues by providing prompt customer service, problem-solving skills, and comprehensive documentation on resolutions.
Assistant Trainer
AL IMRAN TECHNO SOLUTIONS
01.2018 - 12.2020
- Established rapport with trainees through active listening and open communication techniques, creating a positive learning environment.
Education
B. TECH - Electrical and Electronics Engineering
SVS Engineering College
10+2 - undefined
Sri C.V Raman Junior College
S.S.C - undefined
Modern High School
Skills
MS-Word
Certification
I hereby certified that the above statements are true and correct with all my knowledge and also to the help of our Lord. After you have reviewed my resume, I would welcome an opportunity to discuss your company’s goals and talk to you about the value that I can bring to your Company.
Personal Information
- Place of Birth: Warangal, India
- Passport Number: N3333018
- Date of Birth: 01/24/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Trainer
AL IMRAN TECHNO SOLUTIONS
01.2018 - 12.2020
10+2 - undefined
Sri C.V Raman Junior College
S.S.C - undefined
Modern High School
Sr. Technical Associate
Tech Mahindra Business Services
1 2021 - Current
B. TECH - Electrical and Electronics Engineering
SVS Engineering College
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