Mohammed Ibrahim
Assistant Manager-IT
Navi Mumbai,India
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Assistant Manager, IT
Mansons International Pvt. Ltd
Navi Mumbai, India
08.2007 - Current
- Supporting user’s issues over ZOHO ticketing system, by telephone, and email.
- Configured and tested VMware EXSI Servers.
- Microsoft Office 365 user email id creation, user inbound and outbound email restriction, license management, and subscription management.
- Server and user’s data backup in Linux-based backup server(NAKIVO).
- Sophos endpoint security to restrict user access.
- ZOHO Asset management of all IT equipment.
- Wireless radio frequency installation and maintenance (UBIQUITI).
- Supporting remote location user’s issues via Corporate Team Viewer.
- Company IT policy defined as per ITGS requirements.
- Configured and tested Windows Server operating systems with role features and Active Directory user creation, Group policy creation.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Maintained current software licenses for computers and mobile devices.
- Performed software installations and upgrades to Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Oversaw IT activities to computers, laptops, and tablets for corporate users.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
- Documented system configuration, mapping, and processes.
- Maintained network hardware and software and monitored network to support network availability to end-users.
- Implemented network security measures to minimize data loss.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Integrated data, voice, and video networks for use in multi-site installations.
- Performed troubleshooting for Sophos, Cisco, and packet analysis.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Planned annual budgets to fund IT projects and control spending.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Education
Bachelor of Science - Computer Science (Course Completed)
Madras University
Mohammed Sathak Arts And Science College, Chennai 04.2000 - 04.2003
H.S.C - Computer Science
St Ann's Hr. Sec. School
Thindivanam 01.1998 - 01.2000
Skills
Cisco Switches & Routers
Additional Information
DOB: 18/11/1980
Passport No. V2962005
Passport Expiry : 15/09/2031
Certification
CCNA course completed
Timeline
CCNA course completed
12-2021
Assistant Manager, IT
Mansons International Pvt. Ltd
08.2007 - Current
MSCE course completed
03-2004
Bachelor of Science - Computer Science (Course Completed)
Madras University
04.2000 - 04.2003
H.S.C - Computer Science
St Ann's Hr. Sec. School
01.1998 - 01.2000
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