Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
MOHAMMED IBRAHIM

MOHAMMED IBRAHIM

Eraiyur

Summary

Dynamic manager with proven success at International Business Soft Support, specializing in project acquisition and team leadership. Expertise in software implementation and customer relationship management drives operational efficiency and enhances client satisfaction. Strong focus on effective communication and strategic planning to achieve business objectives.

Overview

5
5
years of professional experience

Work History

MANAGER

INTERNATIONAL BUSINESS SOFT SUPPORT (IBSS)
Cuddalore
12.2019 - 02.2022
  • Acquire new projects for a company.
  • Focus on identifying potential projects, understanding client needs, building relationships, and showcasing the company's capabilities.
  • Monitoring staff's work.
  • Assuring that the proofreading work is completed on time.
  • Reviewing completed work using 'Abbyfinreader' software.
  • Forwarding the completed work to the client.
  • Managed team performance and development through regular feedback sessions.
  • Coordinated project timelines and resources to meet strategic objectives.
  • Implemented process improvements to increase operational efficiency within teams.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance reviews for team members.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Software Implementation and support engineer

NANOSOFT ENGINEERS INDIA
Coimbature
10.2016 - 05.2018
  • Solid experience in demonstrating good practices in Facility Management.
  • Software implementation, support, and software functionality manual testing.
  • Experience in on-site visits for a year in Saudi Arabia to the company 'Almajal G4S.'
  • Provided post-production support to the business.
  • Communicate with the client, understand the client's needs, and reflect them in the development.
  • Collaborated with teams to troubleshoot and resolve implementation challenges.
  • Trained users on software functionalities and best practices for efficiency.
  • Developed documentation for installation processes and user guides.
  • Monitored system performance to identify areas for improvement or maintenance.
  • Communicated with clients to gather requirements and clarify project scopes.
  • Performed troubleshooting activities to diagnose root cause of system issues.
  • Assisted users in resolving application errors and providing guidance on usage of new features.
  • Participated in design reviews to provide feedback on proposed changes.
  • Tested new software releases for compatibility with existing systems prior to deployment.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Trained end-users on new technologies and systems to enhance their understanding and efficiency.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Oversaw daily performance of computer systems.

Education

B.Tech - Information Technology

Hindustan University of science and technology
Chennai
07.2013

Diploma -

Srinivasan polytechnic college
Perambalure
05.2010

Skills

  • Microsoft Office
  • Project management
  • Customer relationship management
  • Software implementation
  • Performance monitoring
  • Effective communication
  • Employee training
  • Project planning
  • Time management
  • Customer service
  • Business development
  • Negotiation
  • HTML
  • CSS
  • Team player
  • Team leadership

Accomplishments

  • Frequently communicate with the E-PUB companies, and make them a client for IBSS
  • Completed all projects in the given time period
  • Implemented the 'SMARTFM' project for the company ALMAJAL
  • Inserted all client data into the 'SMARTFM' software

Hobbies and Interests

  • Learning new technologies
  • internet surfing
  • Reading books
  • chess

Personal Information

  • Date of Birth: 05/08/90
  • Gender: Male
  • Nationality: INDIAN
  • Marital Status: MARRIED

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

MANAGER

INTERNATIONAL BUSINESS SOFT SUPPORT (IBSS)
12.2019 - 02.2022

Software Implementation and support engineer

NANOSOFT ENGINEERS INDIA
10.2016 - 05.2018

B.Tech - Information Technology

Hindustan University of science and technology

Diploma -

Srinivasan polytechnic college

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