Mohammed Ibrahim
System Administrator, Teachnical Team Lead
Mumbai
Summary
Dedicated System Engineer with over 10 years of cumulative experience in IT. Built productive relationships with vendors and colleagues, contributing to business growth and client satisfaction through effective communication and teamwork. Committed to ethical practices and continuous skill development to meet organizational needs.
Overview
4
4
Languages
20
20
years of professional experience
Work History
Technical Team Lead & Technical Trainer
Inspiroz, an ACS Company
05.2021 - Current
- Acquired report from BrightGauge and instructed team to perform actions as needed.
- engaging with team for goal and performance
- facilitating daily sessions with team members and managers
- evaluating problems occurring in ticket handling.
- generating reports using incident IQ ticketing tool and delivering to management
- Delivered instructional sessions to teammates and new joiners on utilizing tools and technology like G-Suite and O365.
- Executing weekly and monthly performance evaluations and offering actionable feedback.
- Published team roster to ensure accurate scheduling and clear communication. Handled shift assignments to optimize workforce efficiency.
- Implement structured training and educational programs for all staff members.
- resolving urgent ticket escalations.
- coordinating with project team for client onboarding task
- compiling daily ticket reports for management team
- organizing team meetings and addressing daily tasks and challenges with team
- overseeing escalation and directing to proper team for issue resolution
- conducted onboarding for 3 clients and outlined client infrastructure for teammates and shared relevant information with team.
- Directed technical team in formulating streamlined solutions boosting project delivery efficiency.
- Created and facilitated thorough training sessions to strengthen team technical proficiency.
- Cultivated cross-functional collaboration to address complex technical challenges and enhance service quality.
- Adopted agile methodologies to enhance project workflows, resulting in elevated team performance.
System Administrator
ACS
05.2015 - 04.2021
- Managing users in Google admin Console and applying group policy as per the request of the client.
- User creation in AD, Exchange server, Office 365 and Google Admin Console
L2 support & project Co-Ordinator in Windows operating system Migration team
DELL
03.2014 - 04.2015
- Looking after the migration activity on the HDFC Bank from XP to Win 7 (pan India support).
- Configuring the printers, flex cube in HDFC user system via remote
- Providing other support like trouble shooting of os
- Coordinating with field engineers all over the branch for the migration process.
- Managing and solving engineer queries on the phone.
- Assigning engineers to the branches for migration
- Managing report of migration activity
- Handling the escalation calls and mails.
- Consulting the Lotus notes in the Windows 7 OS.
- Closing the tickets accordingly.
Remote Support Engineer and Internal IT Support Engineer
AXIS INFOWAY
01.2013 - 03.2014
- Looking after the desktop and installation of application according to the process
- Providing the chat support to the user of USA
- Troubleshooting the virus issue of the user systems
- Communicating with the user via chat and troubleshooting the issue faced by the user
- Removing OS related errors from user system
- Installation of drivers if needed
- Troubleshooting OS related issues
- Configuring outlook and troubleshooting on the same.
- Creating user in Active directory and assigning policy.
- Providing Printer, files, folder permission to the user.
- Monitoring the backup of the servers
- Troubleshooting the same.
- Restricting the internet access via K9 in all the systems.
System Engineer (L2) under project of Dell
Adecco
05.2012 - 01.2013
- Looking after the desktop and installation of applications according to the process
- Looking after server backup
- Creating user according to the group policy
- Creating the user account in office 365 and adding the user to respective groups
- Providing file permission to the users
- Installation of OS and troubleshooting the same
- Creating live meetings in Microsoft live meeting
- Arranging CV rooms for the live meeting and training
- Configuration of wireless in laptops.
- Monitoring servers preparing reports accordingly.
- Looking after the backup library.
- Creating users in mail server and adding or removing from alias.
System Engineer
Net Connect Pvt Ltd
11.2008 - 05.2012
- Looking after all Desktop Windows2000 Application Servers related issue and troubleshooting the same giving remote support and providing trouble shooting through voice support
- Configuring network printers and local printers and troubleshooting the same by net-meeting
- Looking after all over India branches of bank of India and installing various software
- Configuring browser banking software like finacle trouble shooting the same.
- Handling all branches of Bank of India in all around India (3700 branches) remotely
- Handling Antivirus calls of the Branches.
- Adding client systems in the domain.
- Configuring outlook.
- Upgrading the internet explorer to latest version
Systems Engineer
Intelenet Global Services
11.2008 - 10.2009
- Looking after hardware and software related issue and troubleshooting the same giving support to the end users
- Looking after networking related issue and transferring files in network and troubleshooting the same
- Configuring network printers and local printers and troubleshooting the same
- Configuring MS outlook and troubleshooting mail related problems
- Installing MS office 2003 / 2007 troubleshooting on the application
- Installing Avaya application in desktop machine
- Installing blue pumpkin application and other BPO applications in client pc.
- Looking after server related issue and giving solution for the ticket raised for the same
- Monitoring servers and troubleshooting the same
System Engineer
AXIS INFOWAY
08.2007 - 11.2008
- Handled desktop and Windows servers, including installation of printer applications and other hardware.
- Created users in servers, provided file and print permissions, managed backups, added users in OU, and troubleshot network-related issues.
- Creating user in servers & providing file and print permission and taking backups adding users in OU and troubleshooting network related problems etc.
- Assisted end users with technical issues to ensure smooth operations.
- Performed data backup and restoration on servers.
- Periodic verifying backup integrity
- Provide basic Networking troubleshooting connectivity support
- Oversaw print queues, ensuring timely processing of print jobs.
- Configuration of client software and User profiles
- Coordinate with networking support team to ensure the network access to all clients in corporate office and branches
- Deployment of Antivirus on all desktops, Updating latest Antivirus DATs on all Servers
- Giving support to user both remotely and directly.
System Engineer
EFFORT BPO PVT LTD
10.2006 - 08.2007
- Handling all types of desktop & Windows Servers like installation of printer applications and other hardware
- Creating user in servers & providing file and print permission and taking backups adding users in OU and troubleshooting network related problems.
- Assisted end users with technical issues.
- Performed data backup and restoration on servers.
- Installation of ms outlook and troubleshooting the same in the desktops
- Providing support to Genesis Application in client pc’s and troubleshooting the same
- Oversaw print queue management for efficient workflow.
- Provided technical support to office staff and IT Helpdesk for approximately 400 users.
- Provide basic Networking troubleshooting connectivity support
- Managing Print queues
- Configuration of client software and User profiles
- Providing support to Genesis Application in client PCs and troubleshooting the same
- Creating projects in Genesis Server.
- Provided remote and in-person user support for technical issues.
Education
BMS - Bachelor Management Study
HSC - Higher Secondary Certificates
SSC - Secondary School Certificates
Skills
AZ500 Certified
Microsoft Certified Professional (MCP)
VMware Data Center
Email Systems Management
Operating Systems Management
Software Deployment
Technical Troubleshooting
Hardware engineering
Diploma in Computer Applications
Timeline
Technical Team Lead & Technical Trainer
Inspiroz, an ACS Company
05.2021 - Current
System Administrator
ACS
05.2015 - 04.2021
L2 support & project Co-Ordinator in Windows operating system Migration team
DELL
03.2014 - 04.2015
Remote Support Engineer and Internal IT Support Engineer
AXIS INFOWAY
01.2013 - 03.2014
System Engineer (L2) under project of Dell
Adecco
05.2012 - 01.2013
System Engineer
Net Connect Pvt Ltd
11.2008 - 05.2012
Systems Engineer
Intelenet Global Services
11.2008 - 10.2009
System Engineer
AXIS INFOWAY
08.2007 - 11.2008
System Engineer
EFFORT BPO PVT LTD
10.2006 - 08.2007
HSC - Higher Secondary Certificates
SSC - Secondary School Certificates
BMS - Bachelor Management Study
Languages
English
Hindi
Tamil
Marathi
Training Attended
- Attended the training of Trend Micro Office scan Antivirus training given by Hp Team
- Attended the training of Genesis Dialer training provided by the Genesis team at EBO.
- Attended Dave Charms training regarding Communication skills
- CCP training attended, which was provided by Ryan Davish