Mohammed Ibrahim Shaikh
Mumbai
Summary
My objective is to grow with the organization through hard work and dedication. I am open and receptive to new ideas and opportunities that come my way. I am confident that I will work hard, with the best of my abilities. Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Mumbai Center Point
Mumbai
01.2025 - Current
- Assisted customers in selecting chocolates and provided product recommendations.
- Maintained inventory levels and organized stock for efficient access.
- Educated customers about unique chocolate flavors and sourcing methods.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Generated weekly reports on sales performance of individual stores across the region.
- Assisted in merchandising displays to promote chocolate products.
- Instructed customers on the various types of chocolates and their characteristics.
Online Ticketing
Al Muqaddas Tours N Travels
01.2019 - 12.2020
- Handling online ticketing, and making bookings in Amadeus.
- Assisted customers with ticket purchases and travel itinerary planning.
- Processed ticket refunds and exchanges efficiently for customer satisfaction.
- Managed customer inquiries via phone and in-person at ticket counters.
- Utilized computer systems to verify travel information and issue tickets accurately.
Education
Diploma Foundation in Travel & Tourism - Montreal
IITC Mumbai
12.2013
Diploma in International Airlines & Travel Management -
IITC Mumbai
05.2012
CRS – Galileo -
IITC
05.2012
H.S.C -
Maharashtra State Board
03.2012
S.S.C -
Maharashtra State Board
03.2010
Skills
- Cash handling proficiency
- Food safety
- Cross-selling strategies
- Product sales
- Order packing
- Brand awareness
- Marketing improvement
- Product merchandising
References
Available upon request.
Languages
- English
- Hindi
Hobbies and Interests
- Listening to Music
- Internet Surfing
Personal Information
- Date of Birth: 10/23/86
- Nationality: Indian
- Marital Status: Single
Timeline
Sales Assistant
Mumbai Center Point
01.2025 - Current
Online Ticketing
Al Muqaddas Tours N Travels
01.2019 - 12.2020
Diploma Foundation in Travel & Tourism - Montreal
IITC Mumbai
Diploma in International Airlines & Travel Management -
IITC Mumbai
CRS – Galileo -
IITC
H.S.C -
Maharashtra State Board
S.S.C -
Maharashtra State Board
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