MOHAMMED IDRIS
HR Operations Specialist | HR Shared Services | Workday & ServiceNow
Bangalore
Summary
Dynamic HR Operations Specialist with over 6 years of experience managing the complete Hire-to-Retire lifecycle for prestigious organizations, including Accenture and Infinite Computer Solutions. Demonstrated expertise in optimizing onboarding, offboarding, and background verification processes using platforms such as Workday and ServiceNow. Proven track record in vendor management and payroll coordination, consistently ensuring 100% compliance with service level agreements. Skilled in leveraging data-driven insights to enhance operational efficiency and improve the overall employee experience.
Overview
9
9
years of professional experience
3
3
Languages
Work History
HR Ops Senior Service Delivery Analyst
Accenture Solution Pvt Ltd
07.2022 - 11.2025
- Handling Hire to retire end to end process which includes joining formalities, Employee Id creation, Grievance handling and to end to end exit formalities.
- Managed post-joining formalities for employees in accordance with client requirements and communicated joining details to new hires.
- Helping the employees family with Insurance, benefits and F&F settlements of employees
- Create detailed reports for management, offering clear insights to help make informed decisions and enhance business operations
- Streamline new hire onboarding through Workday by managing all necessary document uploads, initiating timely screening, and coordinating the collection of required background verification documents. This also includes prompting employees to confirm and update their personal and contact information
- Generated purchase orders (POs) and collaborated closely with clients to ensure timely payment processing.
- Handling exit of demise employee and resigned employees
- Initiating the exit checklist and approvals from all the departments
- In case of demise employee- contacting the family and helping them to get the Insurance, PF, Pension and F&F benefits
- Coordinating on Employee Engagement activities weekly and Quarterly to make employees motivated and work on the goals Handling Asset Management of exit employees
- Handled client and employee inquiries regarding payments, timesheets, leave balances, and salary processing.
- Served as the primary point of contact for new clients, gathering requirements, providing guidance on onboarding steps, and ensuring a smooth and efficient onboarding process.
- Collaborated effectively within teams while providing guidance and training to new members, ensuring they understood processes and contributed efficiently to team objectives
- Implementation of tools like Service Now for end to end exit process of the employee and Workday for the onboarding activities.
- Coordinated with employees to follow up on timesheet submission delays, providing guidance and support to ensure timely and efficient completion.
- Prepared monthly, quarterly, and annual reports and shared with stakeholders, ensuring timely and accurate information delivery
HR Coordinator and Vendor Management
Prospance Inc
11.2020 - 07.2022
- Taking care of the interview drives and Teams meetings
- Following up with the manager and the candidate for the feedback.
- Following up with the candidates for the interviews and feedbacks
- Focused on sending mails and calling up the POC of the companies to align them as our client to increase our client database.
- Maintain the new requirement database acquired from Beeline and working with the recruitment team to submit the qualified profiles
- Submit the profiles in the Beeline and share the same with client directly for the profile selection and interview scheduling
- Following up with the candidates on the availability for the interviews and schedule the interview slots in the Beeline
- Following up with the vendors for any queries and contracts related concerns.
- Frequently sending mails and scheduling calls with the vendors to focus and determined companies to onboard them provide our services
- Being the POC for the new joiners during the onboarding and induction to provide the details about the company and help them to fill the forms and collect others required documents from the new joiners
- Guiding the new joiners with the joining details for the onboarding and to guide them with the Asset collection and connect with their lead or supervisor.
- Guiding the employee during the exit and helping them on the queries related to documents, PF, gratuity and FnF settlement.
HR Operations Executive
Infinite Computer Solutions
02.2017 - 06.2019
- Maintaining the employee database (MIS) on an ongoing basis as per the company requirements
- Maintaining the trackers for the joining, hiring and lay off of the employees.
- Carrying out recruitment activities based on the client requirements for both IT and Non-IT.
- Blocking hiring manager calendar for interview and follow up them for feedback post interview.
- Creating daily and monthly reports and following up with the managers with respect to the submissions done.
- Coordinate open enrollments, changes, and training for employee benefits programs.
- Respond to human resources-related inquiries.
- Providing assistance to the employee during with payroll processing.
- Create and distribute internal communications regarding status changes, benefits, or company policies.
- Support the current team for all the pre-Onboarding, On-boarding and exit related activities (Hire to retire process)
- Team player and handling team of 4 people to overlook the activities and guide to them to follow the process and finish the allocated work before the SLA
- Handling time sheet and attendance management of employees.
- Handling Vendor queries regarding invoices which include payments, pending documents etc.
- Help to drive the Background verification process to closure to meet the SLA.
- Helping the employees to fill time sheet and solve it if any queries with regards time sheet and payment.
- Implementing Workday and Job Diva tool to maintain employee database and also to keep a track of feedbacks, selection and rejection.
Education
MBA - HR and Finance
Nitte Meenakshi Institute of Technology
Bangalore01.2016
BBM - HR
RBANM's First Grade College
Bangalore01.2014
Skills
Core technical skills
HRIS & Tools: Workday, ServiceNow, Beeline, JobDiva, Advanced MS Excel (Pivot Tables, VLOOKUP, Dashboards)
Operational Domains: Hire-to-Retire (H2R), Onboarding & Induction, Exit Management, F&F Settlements, Payroll Coordination
Compliance & Admin: Background Verification (BGV), SLA compliance, Team collaboration, Employee training, Escalation management, Grievance Handling, Vendor Management, MIS Reporting
DECLARATION
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.
Timeline
HR Ops Senior Service Delivery Analyst
Accenture Solution Pvt Ltd
07.2022 - 11.2025
HR Coordinator and Vendor Management
Prospance Inc
11.2020 - 07.2022
HR Operations Executive
Infinite Computer Solutions
02.2017 - 06.2019
BBM - HR
RBANM's First Grade College
MBA - HR and Finance
Nitte Meenakshi Institute of Technology