MOHAMMED IKRAM VEPARI
Restaurant Manager
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Captain
WOW Restaurant Group
01.2015 - 12.2016
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Captain
Havmore Restaurant
01.2017 - 01.2018
- Order taking. suggestive selling. maintain Restaurant log book. maintain cleanliness in Restaurant. solving query of guests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Senior Captain
HDIM Powered by Bawarchi
01.2018 - 01.2019
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Manager
Sante Spa Cuisine Restaurant
01.2019 - 01.2021
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Restaurant Manager
Sante Spa Cuisine Restaurant
01.2021 - 01.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Restaurant Manager
THE HOUSE OF MAKEBA
01.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Education
Hotel Management
frankfinn institute
01.2014
12th - science
T&T.V SARVAJANIK HIGH SCHOOL
01.2013
Skills
Team leadership
Operations management
Customer service
Relationship building
Staff training and development
Inventory management
Strategic planning
Decision-making
Performance management
Customer relationship management (CRM)
Interests
playing cricket, meditation
Timeline
Restaurant Manager
THE HOUSE OF MAKEBA
01.2025 - Current
Restaurant Manager
Sante Spa Cuisine Restaurant
01.2021 - 01.2025
Assistant Manager
Sante Spa Cuisine Restaurant
01.2019 - 01.2021
Senior Captain
HDIM Powered by Bawarchi
01.2018 - 01.2019
Captain
Havmore Restaurant
01.2017 - 01.2018
Captain
WOW Restaurant Group
01.2015 - 12.2016
12th - science
T&T.V SARVAJANIK HIGH SCHOOL
Hotel Management
frankfinn institute