Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Professional 1 Service Delivery Coordinator
DXC Technology
Bangalore
03.2018 - Current
Create various reports to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Identify and document detailed business rules and use cases based on requirements analysis
Researched and resolved issues regarding integrity of data flow into databases
Used statistical methods to analyze data and generate useful business reports
Upheld security and confidentiality of documents and data within area of responsibility
Analyzed transactions to build logical business intelligence model for real-time reporting needs
Campaigns and Remote Action to help clients achieve experience optimization and cost recovery.
Remote Desktop Analyst
Hewlett Packard Enterprise, HPE
Bangalore
01.2014 - 03.2018
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Carried out day-to-day duties accurately and efficiently
Used critical thinking to break down problems, evaluate solutions and make decisions
Remote Desktop troubleshooting to resolve and reduce the number of incidents to various resolving group and Onsite support team
Incidents follow up and scrubbing to keep a check backlog work
Onboarded new temps by entering employee information into systems
Exceeded goals through effective task prioritization and great work ethic.
Senior Technical Support Representative
Hewlett Packard, HP
Bangalore
07.2010 - 01.2014
Provided customer facing technical support (voice)
Helping them in resolving PC, VPN, Password, Access and Application issues
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
One of the top CSAT receiver among the team of 90+ representatives.
Technical Support Advisor
Hinduja Global Solutions, HGS
Bangalore
11.2008 - 06.2010
Providing level 1 technical support to the Enterprise customers of an Internet Service Provider (ISP) across North America
Role involved resetting DSLAMs and Router configurations
Co-ordinating with vendors like Covad for equipment replacements and technician dispatches
Follow ups on existing cases and closing to user satisfaction
Continuous monitoring of high profile internet lines for Enterprises/VIP customers.
Senior Process Associate
First Indian Corporation Private Limited
Bangalore
05.2004 - 02.2008
Mortgage process - Identifying documents, verifying and attaching as IDocs Citrix tools
Opening orders with vendor managers across United States through Email (tool enabled)
Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)