Mohammed Ilyas

• Provided technical expertise to resolve customer issues across Digital, Device, Alexa, and Content ecosystems.
  Managed ticket analysis to identify trends and mitigate future volume effectively.
  Collaborated with internal teams to address ongoing customer concerns and improve service delivery.
  Delivered root-cause analysis and solutions within established SLAs for multi-platform devices globally.
  Executed daily operations through ticket handling and live chats in an AUX model structure.
  Supported testing and implementation of new tools and processes in Customer Service workflows.
  Collaborated with Knowledge Management teams to provide feedback and recommendations for improvement.
  Partnered with Digital & Device Command Center (D2C2) to identify systemic issues and prioritize bug reporting based on impact.

· Project interface and present progress reports to stakeholders.

· Technical bid evaluation and check the compliance of vendor drawing with process requirements.

· Evaluation of Design documents P & ID’s & Process Flow Drawings.

· Review of design documents like P & ID’s, Data Sheets, GA / IA.

· Review and approve the all multi-discipline commissioning procedure to ensure they are compliant with the procedures, specifications and standards of the project.

· Coordinating activities between different contractors on site in relation to overall program (Mechanical, Electrical & Instrumentation).

· Prepare a list of comments in case of detecting violations/deviations, and submit it to the designer (EPPM) and the contractor (YOKOGAWA) after the agreement with the management following the procedure.

· Endorse the plan and scope of acceptance tests;

· Participated in Factory acceptance tests (FAT) of DCS & ESD System (Yokogawa Centum VP) & Field Instruments at manufacturers' factories.

· Done the Site Acceptance Tests (SAT) inspections before the Installation of DCS& ESD at construction site.

· Inspection of Field Instruments before installation at site as per International codes/standards.

· Supervision of construction activities and coordination with the Instrumentation Contractors for the progress of Site Works

· Erection on the whole of cable trays in pipe rack and gallery on-site.

· Cabling for Power / Control / Instrumentation and Communication cables.

· Installation of Field Instruments for Pressure measurement like Pressure Transmitters Model: EJA530A Make: Yokogawa, Differential Pressure Transmitter (DP) Model: EJA110A Make: Yokogawa, Pressure Gauges types like Diaphragm seal, Capsule Sensor, Bourdon type; Pressure Switches types Low, Low-Low & High.

Temperature Measurement like Temperature Transmitter Make: Yokogawa; Temperature Gauges Make: GIC (General Instruments Corporation) &Temperature Switches.

Flow Measurement elements like Orifice & Venturi; Flow Transmitter Model: EJA110A Make: Yokogawa. Mass Flow meters make: Yokogawa

Level measurement with Level Transmitters types like Guided Wave Radar, Ultrasonic, Differential Pressure type Model: EJA110A, Magnetic Type Level Gauges ,Level Switches Types : Low, Low-Low, High, High-High.

Control Valves and ON-OFF Valves Make: Flowserve.

Safety Relief Valves Make: Dresser

Supervise and Follow up Commissioning of Field Instruments.

· Installation DCS & ESD Panels ( Yokogawa Centum VP)

· Commissioning & Startup of the Skid Systems like Steam boiler, Reverse osmosis (RO) plant, Fired Heater, Air Compressor.

· Technical support /Operation & Maintenance of ABB 800 XA Base DCS System.

· Maintenance of Field Instruments like pressure gauges,switches,transmitters, Temperature element like RTD ,switches, transmitters& gauges , Flow elements and transmitters, Level Transmitters, control valves , Vibration sensors & TX’s .

· Faults finding and removing in continuous running plant without any breakdown.

· Preventive maintenance of instruments and control systems to avoid plant/ equipment breakdown.

· Troubleshooting & Maintenance in the ESPs, Bag filters and Dust Analyzers.

· Belt Weigh Feeders maintenance.

· Maintenance of Addressable Fire Alarm Systems with Fire Smoke detectors and Fire Heat detectors in the plant facility management.

· Procurement, Inventory / Material Management.

· Member Task Force consisting of 6 members entrusted with the responsibility of Breakdown and Preventive Maintenance of Plant & to suggest action plan for improving the overall system reliability.

· Man power planning for Plant Shutdown, routine jobs and Shift Operations.

• Configured and maintained PLC modules from Siemens, GE Fanuc, and Allen Bradley throughout plant.

Installed and serviced gas analyzers for flue gas analysis at Kiln Exit and Preheater locations.

Supervised operation and maintenance of process instrumentation to optimize performance.