Mohammed Imran

• Monitored new employees, evaluated training programs and reported progress to supervisors.
• Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
• Recruited qualified candidates to bolster department operations and increase productivity.
• Trained new hires on company policies and procedures.
• Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
• Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.

Work closely with all the functions to achieve overall Business Goals

Monitor real time service levels and schedule adherence, and

minimize leakages such as RTO

•

• Perform ad-hoc analysis and reports based on business needs

• Deep Dive and analytical, Insist on high standards

Lead/Manage the team-ensure the KRAs of the team members are

met and assist/train then in achieving the same

•

Making Plans on fleet logins and requirements based on Projected

orders and ensuring zero order loss at any operational hours

•

Working on overall Cost Per Order (CPO) of the store and making

plans on how to reduce them and to execute them

•

Working on OPH(order per hour), EPH(Earning per hour) to

increase riders efficiency

•

Work closely with the payout team, have an understanding of it and

resolve it on real time if any

•

Work Closely with ground team to ensure minimum attrition below

6% and to increase riders efficiency

•

Work Closely with FR, Vendor to fill the riders based on the store

requirement

•

Ensuring that every individual store team focus on rider Safety,

Quality, behavior control, and ensuring traffic rules are followed by

them

•

Work to ensure that we are delivering an excellent customer

experience and address escalated customer concerns as necessary

Managing overall Karnataka 3PL Hyperlocal Operations (Bangalore,

Mysore, Mangalore and Manipal)

•

Managing and oversee the Daily workings of the warehouse and

operations, manages quality assurance, inventory, distribution of

goods

•

Providing Last Mile Operations services in Hyperlocal, Medicine

and F&V Vertices

•

CONTACT

Bangalore, India 560045

8861053752

Imransaifu8@gmail.com• Marital status: Married

HOBBIES AND INTERESTS

Keen on learning and knowing new

things

• Listening to Music

• Helping Others

• Travelling

• Swimming and Cooking.

PROJECTS

Mr.Handsome Project at PAN Bangalore.

Reducing Less Order Disposition Tickets

through swiggy connect form. Handling

Insurance related issue of PAN

Bengaluru riders to provide real time

resolution to riders in term of Insurance

Policies and claims. Handling RNR

Program for PAN Bengaluru at Zepto

and ensure smooth Distribution of RNR

Gifts.

DISCLAIMER

I hereby declare that all above

information furnished is true and correct

to best of my knowledge.

January 2018 - April 2022

Senior Fleet Manager- Business Operation Bundl Technologies PVT

LTD, Bangalore

Analyze the data and do RCA to meet the Metrix target given from

the clients

•

Managing Vendors and FR's to get the Supply and fill the Hiring

Gap

•

Client management (Handing Last mile operations for client like,

Swiggy, Zomoto, Zepto, Magic pin, Deep Rooted, Amazon Foods,

Rabel Food, Apollo Pharmacy, Myntra, Gourmet Garden, ONDC ,

Infinity Box and others.) Prepare Rate cards to compete the markets

with the Positive GM

•

• Ensure to get Positive GM from all the vertical and Positive CM

Handing RMP Delivery agent and deployed them based on the

business requirement

•

Handling Field Operation, Business Operation, Hubs and

Warehouse Operations

•

Fulfill the supply based on the demand through Vendors, FR's and

BTL and ATL Activities

•

Ensure Sorting, Packaging, Dispatch and Deliveries happen on time

with the given SLA

•

Recruit, train, develop, and manage the team to ensure individual

and company success

•

Handling a team of Assistant Managers, Fleet Managers, Tele caller

and Field Recruiter and monitor their performance

•

Handling a Team of 20 Employees Including (Tele callers, Field

Recruiters, Fleet Managers/Associates and Assistant Managers) Set

the Team KRA's of Team members based on their Roles and

responsibilities

•

Handle Attrition, Shrinkage and Crises Management to run the

Business smoothly

•

Lead Operations team responsible for matching loads, scheduling

shipments, ensuring on time pick-up and delivery, and maintaining

positive relationships with Client

•

Leasing with the Client and understand the business requirements

to fulfill the demand

•

Leasing with Stockholders and ensure smooth operations and

provide good service based on the requirement

•

Handling a Team 1500 Delivery Partners across the city to ensure

delivery on time with the given SLA

•

Handling Customer escalation and Grievance issue to achieve the

given Metrics

•

Manage and control voluntary attrition and control absconders by

conducting regular engagement activities

•

Provide feedback at the individual level and conduct weekly one

on-ones to understand problem areas

•

Ensure excellent customer experience by solving order level

escalations

•

• Ensure >99.5% serviceability in all the zones

Drive the logins from the existing fleet to plan for demand spikes

within the week

•

Handling a 3000 Blue Colored Executives and Monitor their

performance on Daily, Weekly and Monthly basis.

Resolving DE's issues with End to End queries through Swiggy

Connect Form

•

Maintaining zone level metrics and finding the issues and working

on improvement

•

Track the data of Fleet Manager Handled Number of calls in time to

address Delivery Executive inquiries and concerns Strengthened

performance metrics tracking and analysis to enhance tactical and

strategic company plans.

Monitored Delivery Executive feedback to devise and determine

process improvements for better Delivery executive experiences

• Trained, coached and mentored staff to support smooth adoption of

new program

• Reported issues to higher management with great detail, resulting

in Positive result

• Preparing Roster for Team

• People Management and Team Handling

• Sending Management report at DE and order level

• Preparing Report from MYSQL by run queries

• Working on Excel Spreadsheets and Google docs/Form

• Prepare Dashboards by using Google Studio

• Updating Kal Kya Howa Sheet every day

• Preparing Polygon using Google Maps

• Sending City and State Reports to Management Handling the fleet

effectively & preparing the data

• Conducting on field meeting with Delivery Partners to understand

ground level issues

• Conducting classroom & field training at an individual level

• Taking care of hub walk-ins & solving the Delivery Partner issue

• Solving the DEs payout issues

• Manage and control voluntary attrition and control absconders by

conducting regular engagement activities

• Provide feedback at the individual level and conduct weekly one

on-ones to understand problem areas

• Ensure excellent customer experience by solving order level

escalations

• Ensure >99.5% serviceability in all the zones

• Drive the logins from the existing fleet to plan for demand spikes

within the week

• Guiding the DEs to achieve maximum earnings

• Ensure Login Hour Growth among the fleet.

Driving the SLA with the given TAT

• Handling the team to complete the SLA (Service Level Agreement)

• Sending Mail to Onshore and replying and resolving queries

• Updated Capacity (CAP) Planner

• Taking care of Change Request (Client Requests)

• Doing Calibration and OBW Checks

• Doing Validation for transaction

• Taking One on One with Agents

• Updating PMP and R4C

• Taking Team Huddles

• Giving Coaching and feedback to agents

• Resolving Onshore Escalations Taking Fraud and GTC calls

• Updating CAP Planner

• Analyzing Fraud Paid Data and giving feedback to Onshore

• Sending Transport Roaster

• Updating Leaves and Employee Trackers

• Doing Quality Check for OJT Team

• Refunding and waiving the Charges from Customer account

• Transferring online Funds from one A/C to another

• Handling Direct Debits and Standing Orders