Summary
Overview
Work History
Education
Skills
Methodologies
Languages
Awards
Hobbies and Interests
Assets
Personal Information
Websites
Timeline
Generic

Mohammed Imran

Pune

Summary

Dynamic Service Delivery Manager with a proven track record at CTS, excelling in project management and stakeholder engagement. Expert in data visualization and change management, I successfully led cross-functional initiatives, enhancing delivery timelines and driving user adoption of BI solutions. Committed to fostering collaboration and achieving impactful results.

Overview

19
19
years of professional experience

Work History

Service Delivery Manager

CTS
01.2022 - Current
  • Demonstrated strong project management skills to lead complex cross-functional initiatives.
  • Communicated and presented complex concepts in accessible language for diverse audiences.
  • Collaborated effectively with cross-functional teams to achieve project goals.
  • Managed multiple projects and escalations simultaneously, ensuring timely delivery of results.

Data & Analytics - Manager Projects

Cognizant
01.2022 - Current
  • Collaborated with stakeholders to define project scope, objectives, deliverables, and timelines.
  • Developed comprehensive project plans, encompassing resource allocation, budgeting, and risk assessment.
  • Led a team of data analysts and developers by assigning tasks, setting priorities, and monitoring progress.
  • Created impactful dashboards and reports using Tableau and Power BI to facilitate data-driven decision-making.
  • Communicated project progress and key insights to executives and business users in clear language.
  • Oversaw testing strategies for data validation to ensure accuracy and reliability of analytics outputs.
  • Maintained up-to-date documentation of project activities, requirements, and design decisions for accessibility.
  • Managed change initiatives to drive user adoption of BI solutions through targeted training and support.

Assistant Vice President

CITI BANK
09.2015 - 08.2018
  • Collaborated with TTS to deliver corporate banking solutions for various Fortune 500 clients.
  • Coordinated with vendors and internal teams for SAP Business Objects and Crystal Reports administration.
  • Guided team in designing global financial reporting architecture for multiple banking projects.
  • Provided expert advice on Crystal Reports, enhancing report design using HTTP and HTTPS data sources.
  • Reviewed business requirements and transformed them into technical designs for implementation.
  • Mentored development of monthly patches addressing new requirements and resolving existing issues.
  • Conducted presentations for executives on Kibana POC and CitiDirect EagleView tool features.
  • Led migration project, transitioning 17 reports from Asia to Citi's direct portal.

Manager - BI Engineering

Morgan Stanley Advantage Services
09.2010 - 09.2015
  • Executed BO BI 4.0 implementation and migration project for in-house clients.
  • Developed comprehensive project plan and procured 64-bit hardware for BI servers.
  • Installed and configured SAP BusinessObjects BI 4.0 DEV servers in clustered environment.
  • Created Morgan Stanley BO architecture diagram featuring multitier architecture.
  • Authored technical documentation, including Cook Book, Run Book, and BCP guide.
  • Migrated over twenty thousand users from BO XI R2 to BO XI 3.1 across all environments.
  • Tracked errors during BO 3.1 and BI 4.0 implementations and proposed solutions.
  • Collaborated with operations team for backup management using BIAR files and Robocopy.

Technology Consultant - BI Practices

Hewlett-Packard
Mumbai
08.2009 - 09.2010
  • Implemented BusinessObjects Enterprise XI 3.1 on Windows Clustered machines.
  • Administration Console and security.
  • Preparing Information Delivery Diagram and Architecture document for Implementation.
  • Configured SSO with .Net Infoview and JAVA Infoview.
  • Created Database Repository on MS SQL server 2005 Database.
  • BusinessObjects clustering and horizontal scaling on four machines.
  • BusinessObjects XI 3.1 backup procedure and strategy document.
  • Setting up the entire security of BO 3.1.
  • AD configuration on IIS and Tomcat application server.
  • Understanding of requirement and developed universe.
  • Involved in designing of web intelligence reports.
  • Developed Voyager (OLAP Cubes) workspace against Essbase cubes 9.3.1.

Senior Developer - BI Practices

IDecisions Consulting Private Ltd
Mumbai
01.2009 - 06.2009
  • Executed SAP BusinessObjects 3.1 implementation on HP UNIX system.
  • Configured SMTP for automated report scheduling via email.
  • Delivered training on BusinessObjects Enterprise suite and security protocols.
  • Installed Crystal Reports 2008 client alongside BusinessObjects client on user systems.
  • Developed Database Repository using Oracle Database.
  • Administered BusinessObjects XI 3.1 environment on UNIX platform.
  • Established backup procedures and clustering for BusinessObjects XI 3.1.
  • Conducted analysis for report and universe development processes.

Senior Engineer Architecture

KPIT Cummins Infosystems Ltd
Pune
06.2006 - 01.2009
  • Delivered high-end technical troubleshooting for Business Objects Partners to resolve implementation and functionality issues.
  • Configured Java/IIS AD authentication for BO XIR1 and BOXIR2 environments.
  • Provided expertise on Business Intelligence tools including Crystal Enterprise, XI R1, XI R2, and other BI products.
  • Mentored new engineers on best practices for Business Objects Products BO XI R1, XIR2, and 3.1.
  • Assisted clients in troubleshooting critical problems across multi-tier deployments and web applications.
  • Deployed DST patch and Live Office for multiple client workstations to improve performance.
  • Identified bottlenecks in application performance and resolved server issues related to Universes and Reports.
  • Created knowledgebase articles for improved future reference regarding technical issues.

Education

MCA -

Dr. Baba Saheb Ambedkar Marathwada University
01.2004

BSC -

Dr. Baba Saheb Ambedkar Marathwada University
01.2001

Skills

  • Change management
  • Process improvement
  • Incident management
  • Mentoring and training
  • Client relationship management
  • Resource allocation
  • Automation
  • BI requirements
  • Project management
  • Data visualization
  • Business intelligence
  • Dashboard development
  • Risk assessment
  • Stakeholder engagement

Methodologies

  • Commitment to quality
  • Value & excellence
  • Frequent Value Addition

Languages

  • English
  • Hindi
  • Marathi
  • Urdu

Awards

  • CTS - Leader By himself and Outstanding work done award.
  • Outstanding Delivery Award.
  • Silent Warrior, You Have Done It and Wow Award from KPIT Cummins Limited.
  • Appreciation for outstanding efforts from HEWLETT-PACKARD GlobalSoft Pvt Ltd.
  • Citi - Treasury and trade solutions Global Recognition Award 2018.

Hobbies and Interests

  • Share Market analysis
  • Computer Games

Assets

  • Sincere
  • Optimistic
  • Enthusiastic
  • Hardworking

Personal Information

  • Pan Number: On Request
  • Passport Number: On Request
  • Date of Birth: On Request
  • Nationality: Indian
  • Marital Status: Married

Websites

Timeline

Service Delivery Manager

CTS
01.2022 - Current

Data & Analytics - Manager Projects

Cognizant
01.2022 - Current

Assistant Vice President

CITI BANK
09.2015 - 08.2018

Manager - BI Engineering

Morgan Stanley Advantage Services
09.2010 - 09.2015

Technology Consultant - BI Practices

Hewlett-Packard
08.2009 - 09.2010

Senior Developer - BI Practices

IDecisions Consulting Private Ltd
01.2009 - 06.2009

Senior Engineer Architecture

KPIT Cummins Infosystems Ltd
06.2006 - 01.2009

MCA -

Dr. Baba Saheb Ambedkar Marathwada University

BSC -

Dr. Baba Saheb Ambedkar Marathwada University

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Mohammed Imran