MOHAMMED IMRAN ALI
Toronto
Summary
Professional cybersecurity specialist skilled in threat analysis, network security, and incident response. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Known for robust problem-solving abilities, strategic thinking, and effective communication. Expertise includes risk management, vulnerability assessments, and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Sitel Private Ltd.
01.2018 - 11.2022
- Provided Level 1 technical support for hardware, software, DNS issues, and email deliverability via ticketing systems and Slack, achieving a 90% first-contact resolution rate
- Diagnosed and resolved issues related to Windows OS, Mac OS, Office 365, Google Workspace, and email servers, reducing recurring incidents by 30% through proactive troubleshooting
- Assisted with DNS troubleshooting, SPF/DKIM/DMARC configuration, and email authentication to improve deliverability and prevent spam filtering
- Handled over 500 weekly technical incidents, ensuring high-priority cases were addressed within SLA timelines
- Documented 1,000+ IT incidents in service management software, contributing to a knowledge base that improved team efficiency
- Suggested process improvements that reduced average response time by 40%
Cyber Security Analyst (Internship)
CaribbeanOS
05.2024 - Current
- Conducted risk assessments and security audits, enhancing IT security posture by 40% and reducing vulnerabilities by 30%
- Assisted in identity and access management (IAM), ensuring 100% policy compliance for 200+ user accounts
- Monitored security logs using Splunk (SIEM), reducing incident response time by 50%
- Supported firewall configuration, email security, endpoint security, and MFA implementation
Security Associate
Sheraton Parkway Hotel & Suites
03.2023 - Current
- Provided technical support for security systems, CCTV, and access control, ensuring operational efficiency
- Responded to network connectivity issues related to security equipment and coordinated necessary repairs
- Assisted employees with system access, MFA setup, and IT security concerns
- Maintained incident reports and provided technical recommendations for security improvements
Education
Postgraduate Diploma - Cybersecurity
Sault College
Toronto, ON08.2024
Bachelor of Computer Applications -
Osmania University
06.2021
Skills
- Windows OS
- Mac OS
- Linux
- DNS Troubleshooting
- SPF
- DKIM
- DMARC
- SMTP
- Email Authentication
- Email Filtering
- Spam Prevention
- DNS Configuration
- TCP/IP
- Firewall Configuration
- VPN
- Multi-Factor Authentication (MFA)
- Identity & Access Management (IAM)
- L1 Support
- Ticketing Systems
- Remote Troubleshooting
- Customer Support
- Google Workspace
- Office 365
- Slack
- Jira
- Pylon
- Freshservice
- Splunk (SIEM)
- Logging
- Tracking
- Problem Resolution
- Knowledge Base Documentation
- Bug Reporting
- Technical Documentation
- Team Coordination
- Reporting
Certification
- Google IT Support Professional Certificate, 2024
- CompTIA Security+, In Progress
- Certified in Cybersecurity (CC) – ISC², 2024
Timeline
Cyber Security Analyst (Internship)
CaribbeanOS
05.2024 - Current
Security Associate
Sheraton Parkway Hotel & Suites
03.2023 - Current
Technical Support Representative
Sitel Private Ltd.
01.2018 - 11.2022
Bachelor of Computer Applications -
Osmania University
Postgraduate Diploma - Cybersecurity
Sault College
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