MOHAMMED IMRAN H
Bangalore
Summary
Seeking a challenging and growth-oriented position where my interpersonal skills can be utilized at its best.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Lead Escalation representative
Wells Fargo
- Current
- Handling the FHA Claims team and ensure assignment is done on time
- Making sure productivity is met by the entire team, providing them weekly feedbacks
- Verify the entire claim filed by the PFS Part A and B team to avoid illogical errors
- Reviewing QC error report and performing RCAs to improve team quality
- Working on LSC testing to determine impacts of new releases in the production environment
- Conducting monthly PKT’S for FHA claims process and providing feedback on errors
- Have mentored new joiners to learn the process
- Working on Access revocation and raising new access for FHA claims process
- Providing training to new joiners and Cross training to present Tm’s
- Additionally working on Escalation files and negative reviews for all the claim types
- Handling EDI Rejection files for Conveyance B, PFS claim type
- Created FHA training Module and training plans for new Joiners and for Current Tm’s
- Working on RCA report to determine the actual root cause
- Working on DDT report and sending emails to Attorney firms to make sure claim filing documents are received timely.
Senior Specialist
Ocwen Financial Solutions
01.2015 - 08.2018
- To verify the entire claim submission to FHA, and we recover losses including, principal amount and interest and expenses
- To work on any expenditure which has been denied by HUD as why it has been denied and the reason behind denial
- We look at ways by which we can claim the amount
- (I.e., after claim is paid by HUD, we will verify any short or excess payments made)
- I have mentored new hires during their OJT in learning the process
- I work with senior management to research on the write off control for analysing losses which are non-recovered from HUD to the respective Business Unit
- I am POC for scheduling & coordinating meetings with different Business Units and also Transport SPOC for the team
- I am also responsible to draft documents such as correspondence, memos, MOM and emails
- Along with preparing weekly reports which are rolled out to management and other business units.
Process Associate
Accenture Services Pvt. Ltd
06.2014 - 12.2014
- Processing invoices for the clients on timely manner
- Identifying and justifying the type of invoices belong to the correct property
- Maintaining the reports on weekly basis and sending to the top management
- Uploading the data in the portal on daily basis.
Research Remediation Analyst
Wells Fargo
08.2018
- Handling the FHA Claims team and ensure assignment is done on time
- Making sure productivity is met by the entire team, providing them weekly feedbacks
- Verify the entire claim filed by the PFS Part A and B team to avoid illogical errors
- Reviewing QC error report and performing RCAs to improve team quality
- Working on LSC testing to determine impacts of new releases in the production environment
- Conducting monthly PKT’S for FHA claims process and providing feedback on errors
- Have mentored new joiners to learn the process
- Working on Access revocation and raising new access for FHA claims process
- Providing training to new joiners and Cross training to present Tm’s
- Additionally working on Escalation files and negative reviews for all the claim types
- Handling EDI Rejection files for Conveyance B, PFS claim type
- Created FHA training Module and training plans for new Joiners and for Current Tm’s
- Working on RCA report to determine the actual root cause
- Working on DDT report and sending emails to Attorney firms to make sure claim filing documents are received timely.
Education
Bachelor of Commerce (Finance) -
Bangalore University
01.2014
Pre University (PUC) -
Indian Academy
01.2011
SSLC -
St. Aloysius High School
01.2009
Skills
- Maintaining the production and the Quality trackers and publish it to the management monthly
- Providing floor support to Tm’s to meet RPH
- Drive and motivate the team to achieve highest level of customer service
- Coaching the team on taking ownership, accountability to provide the best customer service
- Monitoring and reporting on standards and performance targets
- Arranging Daily team huddles, focusing on targets and achievements Implementing new initiatives
- Mentoring and training up new staff
- Drives efficiency and productivity initiatives
- Providing knowledge transfer to other team members
- Working on SAM report on quarterly basis ,to ensure access is provided as per SAM and ITRR
- Working knowledge in Windows XP, Windows 2000 and Windows 7 operating systems
- Proficient in MS Office 2003 and 2007 packages
- Performance Improvement
- Stakeholder Collaboration
- Strategic Direction
- Staff Training
- Performance Tracking
- Cross-Functional Team Development
- Goal-oriented mindset
- Continuous Improvement
- Adaptability
- Problem-solving abilities
- Time Management
- Team building
- Teamwork and Collaboration
- Process Analysis
- Deep learning
Personal Information
- Father's Name: Hubaidulla
- Date of Birth: 09/05/93
- Nationality: Indian
Key Deliverables
- Handling the FHA Claims team and ensure assignment is done on time
- Making sure productivity is met by the entire team, providing them weekly feedbacks
- Verify the entire claim filed by the PFS Part A and B team to avoid illogical errors
- Reviewing QC error report and performing RCAs to improve team quality
- Working on LSC testing to determine impacts of new releases in the production environment
- Conducting monthly PKT’S for FHA claims process and providing feedback on errors
- Have mentored new joiners to learn the process.
- Working on Access revocation and raising new access for FHA claims process.
- Providing training to new joiners and Cross training to present Tm’s.
- Additionally working on Escalation files and negative reviews for all the claim types
- Handling EDI Rejection files for Conveyance B, PFS claim type.
- Created FHA training Module and training plans for new Joiners and for Current Tm’s.
- Working on RCA report to determine the actual root cause
- Working on DDT report and sending emails to Attorney firms to make sure claim filing documents are received timely
Languages
- English
- Hindi
- Urdu
- Kannada
Timeline
Research Remediation Analyst
Wells Fargo
08.2018
Senior Specialist
Ocwen Financial Solutions
01.2015 - 08.2018
Process Associate
Accenture Services Pvt. Ltd
06.2014 - 12.2014
Lead Escalation representative
Wells Fargo
- Current
Bachelor of Commerce (Finance) -
Bangalore University
Pre University (PUC) -
Indian Academy
SSLC -
St. Aloysius High School