Mohammed Irfan
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Real Time Associate, WFM
CONCENTRIX INDIA SERVIEC PRIVATE LIMITED
Bangalore
2022.06 - Current
- Real Time Monitoring
- Performance Reports
- GENESYS, CMS AVAYA and IEX tools using for scheduling changes
- Managing day to day request of clients and Ad-hoc managers.
- DP review call with ops.
Sr. Customer Support Executive
CONCENTRIX DAKSH PRIVATE LIMITED
Bangalore
2017.10 - 2022.06
- Worked for Apple iTunes, iOS and Mac chat support
- Handling US based customers enquiring about iOS and mac technical issues.
- Assisting with their Apple ID account details.
- Handling queries related to Refund on Music videos, Music and apps.
Education
Commerce
Stracey Mem Comp Pu Collage
Bangalore , India 2011.06 - 2013.03
Sacred Heart Boys High School
Bangalore , IndiaSkills
- Team Building
- Decision Making
- Process improvement
- Problem resolution
- Attention to detail
- Multitasking and organization
Hobbies and Interests
- Travelling
- Cooking
- Surfing through Internet
- Science and Technology
Languages
- English
- Hindi
- Kannada
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Kannada
Upper Intermediate
B2
Timeline
Real Time Associate, WFM
CONCENTRIX INDIA SERVIEC PRIVATE LIMITED
2022.06 - Current
Sr. Customer Support Executive
CONCENTRIX DAKSH PRIVATE LIMITED
2017.10 - 2022.06
Commerce
Stracey Mem Comp Pu Collage
2011.06 - 2013.03
Sacred Heart Boys High School