MOHAMMED IRSHAD BAIG
Operations & Sales Head
Ahmedabad,GJ
Summary
A results-driven and highly experienced professional with over 15 years of expertise in operations, sales, and team management across multiple sectors including real estate, financial services, and retail. With a proven track record in optimizing business processes, enhancing customer satisfaction, and driving operational efficiency, I excel at leading cross-functional teams, establishing strategic partnerships, and implementing innovative solutions. Adept at managing day-to-day operations, mentoring staff, and achieving revenue targets, my goal is to leverage my skills in sales leadership, process optimization, and market expansion to contribute to the growth and success of an organization.
Seasoned Sales and Operations Leader with 15+ years of rich experience across real estate, financial services, and retail sectors. Proven track record in spearheading business operations, driving revenue growth, and building high-performing teams. Expertise in strategic planning, market expansion, process optimization, and client relationship management. Adept at leading cross-functional teams, implementing technology-driven solutions, and ensuring compliance with industry standards. Strong leadership capabilities with a focus on operational excellence, customer satisfaction, and organizational growth.
Overview
16
16
years of professional experience
Work History
Head Of Operations and Sales
PVR Developers
Hyderabad
04.2021 - 07.2022
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Established quality assurance standards across all departments within the organization.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Collaborated with senior management on strategic planning initiatives.
- Analyzed customer feedback to identify opportunities for process optimization.
- Conducted regular meetings with department heads to review progress towards operational goals.
CITY SALES HEAD
Full Basket Property Services PVT. Ltd.
Hyderabad
12.2014 - 07.2020
- Joined as General Manager, in Dec'2014 and started the business operations for the company.
- Accountable for promoting Real estate Residential & Commercial Properties, Team hiring, Training, Builder Tie-up's, Invoicing & Collections.
- Handling and Coordinating Sub brokers to promote property services across the territories of Financial Institutions.
- Handling sales & marketing of various properties of various builders spread across the territories of Bangalore, Hyderabad, Pune, Mumbai & Noida.
- Generating Leads through walk-in's in the Store.
- Doing corporate activities for generating leads.
Store Manager
Future Capital Holdings Ltd
06.2012 - 12.2014
- Joined as Store Manager (SIS), in June '2012 and posted at Big Bazaar Store.
- Accountable for promoting Real estate(Residential Properties) & financial products (Life and General Insurance, Mutual Funds, FD, Home loans, Loan Against Properties, Personal Loans, Gold Loans, Consumer Durable Loans, Two Wheeler Loans).
- Handling and Coordinating DST's to promote property services across the territories of Bangalore.
- Handling sales & marketing of various properties of various builders spread across the territories of Bangalore and other major cities.
- Generating Leads through walk-in's in the Store.
- Doing corporate activities for generating leads.
SALES Team Manager
HDFC Sales Pvt Ltd
08.2006 - 06.2012
- Joined as Financial Services Associate(FSA), in August '06.
- Accountable for promoting financial products (Life and General Insurance, Mutual Funds, FD, Home loans and Property Services.) to the HDFC Ltd Customers.
- Handling and Coordinating HDFC ltd across the territories of Bangalore.
- Successfully managing a FSA team of 7 personnel's.
- Promoted as Team Leader effective from Oct '07.
- Promoted as SALES Team Manager effective from June '11.
- Won the Pan India Contest for the year 2011-12 for the Deposit business.
Merchant Contact Executive
Kelly Services India Pvt Ltd
02.2006 - 08.2006
- Joined as Merchant Contact Executive, in Feb '06 – Aug' 06. And deputed to HSBC BANK.
- Accountable for promoting Electronic Data Capture (EDC) machines and acquiring new merchants.
- Maintaining the portfolio of the old merchants to get the referrals.
- Maintaining the relationship to improve the transactions of the cards.
Education
B.COM - undefined
Berhampur University
01.2005
12th - ISC Board
De Paul School
01.2002
10th - ICSE Board
De Paul School
01.2000
Skills
- Business development
- Market segmentation
- Market penetration strategies
- Customer satisfaction
- Client relations
- Property legal documentation
- Quality standards
- Training needs assessment
- Sales and marketing training
- Induction training
- Onboarding training
- Team collaboration
- Team motivation
- Promotions execution
- Promotions management
- Manpower planning
- Recruitment
- High-performance environment
- Strategic Operations Management
- Process design
- Process implementation
- Efficiency enhancement
- Cost reduction
- Regulatory compliance
- Integrated Sales Leadership
- Integrated Marketing Leadership
- Top-line growth
- Marketing campaigns
- High-impact sales initiatives
- Business Expansion
- Opportunity Analysis
- Market potential exploration
- Client opportunity mapping
- Customer base expansion
- Tactical decision-making
- Data-driven decision-making
- Customer Experience Optimization
- Service excellence
- Process Improvement
- Technology Integration
- Operational improvements
- System evaluation
- Productivity increase
- Team Development
- Cross-Functional Leadership
- Training
- Mentoring
- Collaborative culture
- Client Relationship Strategy
- Client Retention Strategy
- Client networks
- Long-term engagement
- Repeat business
- Market reputation
- Brand Promotions
- Product Launches
- Marketing events
- Sponsorship Activation
- Thematic Campaigns
- Brand-aligned sponsorship
- Client visibility
- Client engagement
- Talent Management
- Workforce Planning
- Onboarding
- Performance management
- Sales operations
- Marketing operations
- Capacity Building
- Skill-gap analysis
- Induction programs
- Training content development
- Performance-Driven Culture
- Accountability
- Recognition
- Continuous improvement
- Operational success
Personal Information
- Father's Name: Meer Gulab Baig
- Mother's Name: Shamshad Begum
- Date of Birth: 06th Oct 1983
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that whatever is been produced in my resume is true to the best of my knowledge.
Timeline
Head Of Operations and Sales
PVR Developers
04.2021 - 07.2022
CITY SALES HEAD
Full Basket Property Services PVT. Ltd.
12.2014 - 07.2020
Store Manager
Future Capital Holdings Ltd
06.2012 - 12.2014
SALES Team Manager
HDFC Sales Pvt Ltd
08.2006 - 06.2012
Merchant Contact Executive
Kelly Services India Pvt Ltd
02.2006 - 08.2006
B.COM - undefined
Berhampur University
12th - ISC Board
De Paul School
10th - ICSE Board
De Paul School
Similar Profiles
ARUN S.LARUN S.L
Duty Manager at PVR INOX Kripa Cinemas, PVR INOX LTDDuty Manager at PVR INOX Kripa Cinemas, PVR INOX LTD
Kasyap KatragaddaKasyap Katragadda
Site engineer at PVR constructionsSite engineer at PVR constructions
Karan SinghKaran Singh
Commis Chef at PVR INOX JasolaCommis Chef at PVR INOX Jasola
Bhavik KanzariyaBhavik Kanzariya
Asst. Manager – HRBP at Intas Pharmaceuticals Ltd.Asst. Manager – HRBP at Intas Pharmaceuticals Ltd.
Pravin ParmarPravin Parmar
Senior Manager ICT at Panamax Infotech LtdSenior Manager ICT at Panamax Infotech Ltd