MOHAMMED IRSHAD S
Branch Manager
Salem,TN
Summary
Dynamic and results-oriented manager with a proven track record in spearheading new and ongoing business operations. Committed to fostering a collaborative team environment that aligns with organizational goals while continuously enhancing skills. Recognized as a strategic thinker and tactical decision-maker, dedicated to delivering exceptional customer service and consistently surpassing expectations. Adept at creative problem-solving, effectively de-escalating challenging situations, and driving transformative change within the organization.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Branch Manager
Equitas Small Finance Bank Ltd
12.2020 - 04.2026
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Developed strategic plans for day-to-day financial operations.
Sales Executive
HDFC Bank Ltd, Teamspace Financial Private Limited
12.2017 - 10.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Electrical Maintenance Engineer
Sundaram Auto Components Limited
09.2013 - 08.2014
- Collaborated with cross-functional teams to troubleshoot complex electrical issues, resulting in increased efficiency and productivity.
- Increased cost-efficiency by identifying opportunities for process improvement within the realm of electrical system management.
- Conducted root cause analyses for recurring equipment failures, implementing corrective actions to prevent future occurrences.
- Prepared yearly and technical budgets for electricity projects.
Education
B.Com-CA - Computer Application
Annamalai University
05-2019
HSC -
HCS
07-2016
Diploma - EEE
CSI Polytechnic College
Salem04-2013
SSLC -
Govt. Hr. Sec. School
Metturdam, Salem05-2009
Skills
Effective leadership
Active listening skills
Handling Manpower
Customer service
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Employee development
Business development expertise
Team player
Staff management
Work prioritization
Decision-making
Team leadership
Certification
Certified [Branch manager], [Equitas small finance bank] - [5 years]
Timeline
Branch Manager
Equitas Small Finance Bank Ltd
12.2020 - 04.2026
Sales Executive
HDFC Bank Ltd, Teamspace Financial Private Limited
12.2017 - 10.2020
Electrical Maintenance Engineer
Sundaram Auto Components Limited
09.2013 - 08.2014
B.Com-CA - Computer Application
Annamalai University
HSC -
HCS
Diploma - EEE
CSI Polytechnic College
SSLC -
Govt. Hr. Sec. School
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief. I will be held responsible for any deviation from the above mentioned details.
(MOHAMMED IRSHADS)