Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths
Affiliations
Languages
Timeline
Generic

Mohammed Ismail

Bangalore

Summary

Results-driven AR Executive with 1 year and 7 months of experience, known for Productivity and Quality in task completion. Possess specialized skills in customer service, invoice management, etc. ensuring successful resolution and client satisfaction. Excel in communication, multi-tasking and time management.

A Proactive attitude to support and achieve Team's and Organizational goals.

Overview

1
1
year of professional experience

Work History

AR Executive

Omega Healthcare Management Services
Bangalore
03.2023 - Current
  • Resolved customer complaints in a timely manner while also ensuring that all company policies were followed.
  • Billing, Verifying insurances and sending its claims to insurance companies.
  • Handling Escalations of Irated customers such as denials of insurances due to non-coverage/expiry/inactive of coverage's, payment related issues like partial payments, non-payments, etc. and ensuring resolution towards it.
  • Creation of Service Requests by using tools like Salesforce for customer queries.
  • Handling IB Calls using software Genesys for customer queries, Insurance organizations on any discrepancies, Law firms and facilities, etc.
  • Subject Matter Expert (SME) who is responsible for Team assistance in all processes.
  • Responsible for Conveying of Process updates and ensuring it is followed.
  • Responsible for Coaching and Feedback for New Joiners.

Education

Bachelor of Business Administration (BBA) - Human Resources Management

Kristu Jayanti College Autonomous
Bangalore
12-2022

Skills

  • Invoice Processing
  • Dispute Resolution
  • Payment tracking
  • Precision and Accuracy
  • Active Listening
  • Teamwork and Collaboration
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Genesys
  • Livevox
  • Salesforce
  • Citrix
  • Microsoft Outlook, Word, Teams

Accomplishments

  • Best Team of the Month consistently for 7 months
  • Individual Quality and Accuracy consistently for 4 months
  • Meeting Scorecard metrics consistently
  • Taking up opportunities like transitions, new project/process from client

Strengths

  • Implementing and conducting Team engagement activities like Fun activity
  • Activator for co-curricular activities like Team Outings, Farewells, etc.

Affiliations

  • Watching hollywood movies
  • Like to buy new mobile phones
  • Love for Perfumes

Languages

Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

AR Executive

Omega Healthcare Management Services
03.2023 - Current

Bachelor of Business Administration (BBA) - Human Resources Management

Kristu Jayanti College Autonomous

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Mohammed Ismail