MOHAMMED ISMAIL

Developed skills in client relations and strategic planning within fast-paced marketing environment, now seeking to transition into new field. Leveraged data-driven insights and creative problem-solving to drive campaign success and enhance customer engagement. Looking to apply these transferable skills to make meaningful impact in different industry.

• Received appreciation from Client for having zero issues in the Process handled
• Top performer of the month and 3 Obsessions
• Achievement of Top score in PKT (Process Knowledge Test)
• Received appreciation from Client for achieving 100% quality

• Expertise to deal with people diplomatically
• Excellent team facilitator
• Ability to adopt any kind of environment
• Self-starter and quick learner
• Ability to multitask
• Able to speak in 3 different languages

• Making PO (Purchase orders), Invoices
• Detailing about the products to the clients
• Promoting business, product or service
• Attending all interactions with customers issues and resolving their issues within the interaction time
• Verifying and checking fraud cases
• Taking action following company guidelines (rules and regulations)
• Providing excellent customer service, solving questions and complaints related to order status, inventory, billing related queries, through webchat and email-based communication tools
• Interim SME of floor helping new folks and managing a team
• Receiving high volume of incoming chat and calls conversations and responding to inquiries in a manner which meets quality and performance standards
• Responding to customer complaints in a professional manner; attempting to resolve complaints successfully in accordance with established guidelines
• Documenting customer transactions accurately in the appropriate systems
• Coordinating with co-workers, lead persons and other departments
• Delivering high quality and productivity results that meet the identified targets
• Appropriate and timely follow-ups wherever required
• Escalating unresolved queries to respective departments for accurate redressal
• Daily interaction with Manager for process and product related updates
• Generating leads through team with regular follow-ups with customers
• Maintaining login & logout register of the team
• Completing given tasks as and when delegated
• Preparing reports and publishing the same to Operation Manager