Mohammed Ismail
Hyderabad
Summary
Dynamic CRM professional with proven success at BABA Group of Companies, enhancing customer satisfaction and loyalty through effective relationship management. Skilled in Microsoft Excel and adept at market analysis, I drive business growth and improve product offerings, ensuring compliance and timely delivery while fostering strong client connections.
Overview
14
14
years of professional experience
Work History
CRM (Customer Relationship Management)
BABA Group of Companies
Hyderabad
05.2018 - Current
- Company Overview: Baba Group of Companies is a leading manufacturer of packaging materials, specializing in the production of metal drums, metal barrels, conipails, PPCP pails, and AdBlue (DEF/AUS-32). With 25 manufacturing units strategically located across the country, the company is recognized for its high-quality products and reliable services in the packaging industry.
- Customer Relationship Management: Build and maintain strong relationships with both new and existing customers in the AdBlue sector, ensuring high levels of customer satisfaction and loyalty.
- Sales Support & Business Growth: Assist in identifying sales opportunities and support the sales team in expanding the AdBlue customer base by preparing and delivering presentations, proposals, and product demonstrations.
- Customer Communication: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing technical support regarding AdBlue (DEF/AUS-32) products.
- Market & Customer Analysis: Monitor market trends, competitor activity, and customer feedback to support strategic decision-making and identify areas for improvement.
- Bid & Tender Management: Coordinate and manage the preparation of tender submissions for AdBlue product contracts, ensuring all requirements are met and deadlines are adhered to.
- Order & Delivery Coordination: Collaborate with logistics and production teams to ensure timely delivery of AdBlue products, managing customer orders and ensuring product availability.
- Training & Product Knowledge: Provide training and guidance to clients on the use of AdBlue products, highlighting benefits and ensuring proper usage for optimal results.
- Customer Feedback & Continuous Improvement: Gather customer feedback and insights to recommend improvements to product offerings, services, and overall customer experience.
- Reporting & MIS: Maintain accurate records of customer interactions, sales activities, and product performance; prepare regular reports for senior management on CRM performance, customer satisfaction, and sales pipeline.
- Compliance & Documentation: Ensure compliance with relevant regulatory requirements and maintain proper documentation for all customer interactions and transactions within the AdBlue sector.
- Baba Group of Companies is a leading manufacturer of packaging materials, specializing in the production of metal drums, metal barrels, conipails, PPCP pails, and AdBlue (DEF/AUS-32). With 25 manufacturing units strategically located across the country, the company is recognized for its high-quality products and reliable services in the packaging industry.
HRD Administrative Assistant & Coordinator
Haddan Project Management (C/o of JGC Gulf International)
Saudi Arabia
01.2011 - 03.2018
- Assisted the HR department with a variety of administrative functions, supporting daily HR operations and procedures.
- Coordinated with clients through email and phone communications, addressing workforce service inquiries and ensuring satisfaction.
- Followed up with various departments (e.g., Passports, Labor Office, Ministries) to ensure timely processing of employee documentation and compliance.
- Created and maintained applicant listings, coordinated interviews, and supported the deployment process as per client requests.
- Managed employee data using database tools such as Excel and Access, ensuring accuracy and confidentiality.
- Conducted on-site checks and ensured operational maintenance of workforce across various projects and locations.
- Organized and updated employee documentation, including Iqama, passports, licenses, IDs, CVs, and other necessary records.
- Resolved workplace conflicts, providing solutions and facilitating safety training seminars to enhance employee wellbeing.
- Processed employee requests for vacation, sick leave, benefits, and awards, ensuring timely and accurate handling of entitlements.
- Managed onboarding of new employees, facilitating their understanding of company rules, policies, and benefits upon arrival.
Education
Bachelor of Commerce -
Osmania University
Hyderabad05-2010
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Social Media Platforms
Personal Information
- Date of Birth: 02/09/88
- Marital Status: Married
Languages
- English
- Hindi
Profile Summary
Oversee service operations, ensuring high-quality service delivery while providing first-line customer support to resolve queries and issues within the minimum turnaround time (TAT)., Assess customer feedback to identify areas for improvement, and provide critical insights to enhance service quality, resulting in improved customer satisfaction metrics., Possess strong interpersonal skills coupled with exceptional problem-solving and analytical abilities, consistently striving to meet customer needs and improve service processes.
Timeline
CRM (Customer Relationship Management)
BABA Group of Companies
05.2018 - Current
HRD Administrative Assistant & Coordinator
Haddan Project Management (C/o of JGC Gulf International)
01.2011 - 03.2018
Bachelor of Commerce -
Osmania University
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