Mohammed Jameel Basha
Chennai
Summary
To work in a globally competitive concern wherein simultaneously witnessing the growth of the concern and build up my skills in the fields of Operations and Human Resource to the extent of actualizing my full potential.
10 years of qualitative and dynamic experience in: Customer Service, Team leader, Process Lead, Assistant Manager & Deputy Manager Skillful in planning, scheduling and executing targets within the team as well in the company generally Expert in presenting systematic reports to the managerial level as well as the client level Domain expertise in NBFC and Telecom & Credit.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Deputy Manager
TVS Credit Services Limited
05.2016 - Current
- Heading large, outsourced partners who are handling the Existing borrower CSPL sales process involving consumer Calling, Appointment generation and final disbursement
- Defining project scope, solution approach, Training and delivery of project as per committed timelines
- Executing CRM strategy to increase product sales penetration, customer engagement and customer retention programs
- Provide monthly analysis on performance trends and recommend solutions for any areas having downward trends
- Managed daily operations, including monitoring calls, ensuring quality assurance, and providing feedback for continuous improvement
- Developed and tracked key performance indicators (KPIs), reporting to senior management on sales performance, customer satisfaction, and operational efficiency
- Utilized CRM software to monitor sales progress, track customer interactions, and ensure accurate reporting of sales metrics
- Implemented sales training programs that improved agent performance, increasing sales productivity
- Handling WAMS (FC Closure) Pan India Customers
- Cross-selling two-wheeler exacting customer two-wheeler new loan pan India
- Cross-selling exacting customer PL loan pan India
- Managed and maintained the company's MIS system to ensure the accuracy and timeliness of data reporting
- Developed and automated regular reports for senior management, enabling data-driven decision-making
- Oversaw the integration of new software tools and platforms to enhance data collection and reporting efficiency
- Monthly report & weekly reports sharing to management level
- Conducted data analysis, identifying trends and areas for improvement, leading to optimized business operations
- Collection Femi Cases and MOB1to3 follow up with collection and sales team
- Assisted in preparing detailed presentations ppt for senior management, summarizing credit assessments, and recommending decisions
- Data interpretation, dashboard creation, automation of reports
- Planning for monthly productive for team
- Yearly plan working for the FY
- Develop and maintain project schedules for construction, ensuring timely delivery within budget
- Underwriting login file (TW)
- Creating dashboards in tableau
Customer Service (Showroom)
Hexaware Technologies
06.2015 - 04.2016
- Provide personalized customer service, advising clients on Vodafone's products and services, including mobile plans, handsets, and accessories
- Resolve customer queries related to device functionality, network issues, and account
- Handle post-sales support, including device troubleshooting, account setup, and service plan adjustments
- Maintain an up-to-date knowledge of new products, industry trends, and promotional offers to provide customers with the best possible recommendations
- Sales achieved consistently over the months, contributing to overall store revenue growth
- Conduct product demonstrations to increase customer understanding of technical features and benefits, resulting in increased sales
Sr. Executive
Magus Customer Dialog
01.2015 - 06.2015
- To check the level of interest with the customer
- Collecting the proper address of the customer
- Solving the queries of each customer
- Following up with customer for retaining
Education
BBM - undefined
The New College
Chennal 01.2011 - 04.2014
MBA - undefined
Loyola College
01.2020 - 04.2022
Skills
Strategy Planning
Academicchronicles
- BBM, The New College, Chennai, Madras University, 2014
- MBA, Loyola College, Pondicherry University, 2022
Personal Information
- Date of Birth: 10/18/94
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the above given details are true to the best of my knowledge and belief.
Careerabstract
10 years of qualitative and dynamic experience in: Customer Service, Team leader, Process Lead, Assistant Manager & Deputy Manager. Skillful in planning, scheduling and executing targets within the team as well in the company generally. Expert in presenting systematic reports to the managerial level as well as the client level. Domain expertise in NBFC and Telecom & Credit.
Certification
Tableau
Timeline
Tableau
11-2023
MBA - undefined
Loyola College
01.2020 - 04.2022
Deputy Manager
TVS Credit Services Limited
05.2016 - Current
Customer Service (Showroom)
Hexaware Technologies
06.2015 - 04.2016
Sr. Executive
Magus Customer Dialog
01.2015 - 06.2015
BBM - undefined
The New College
01.2011 - 04.2014
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