Mohammed Jubail.NC
Dubai
Summary
Experienced Travel Consultant with a strong focus on providing personalized travel solutions and exceptional client experiences. Expertise in designing custom itineraries, managing bookings, and coordinating accommodations and transportation. Skilled in leveraging technology to optimize operations and enhance efficiency. Additionally, highly experienced in Sports Management, specializing in event logistics, planning, and coordinating sports tourism experiences. Passionate about combining sports and travel to create unique, seamless, and memorable experiences for clients, ensuring both leisure and sports enthusiasts enjoy a well-rounded and exciting journey.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Travel Consultant
Kurban Tours
Dubai
02.2022 - Current
- Provided exceptional customer service to retail, government, and corporate clients through multiple communication channels, ensuring timely responses and personalized travel solutions.
- Managed bookings and coordinated end-to-end travel arrangements, including accommodations, transportation, and guided tours, ensuring seamless execution aligned with client itineraries.
- Offered expert advice on travel requirements such as visas, health regulations, insurance, and destination details, ensuring clients were well-prepared for their journeys.
- Boosted revenue by effectively cross-selling and upselling ancillary products, such as tours and activities, while maintaining a customer-focused approach.
- Built and nurtured strong relationships with clients and suppliers, fostering trust and ensuring high-quality service delivery for repeat business.
- Proactively resolved disruptions, cancellations, and other challenges, delivering timely solutions to maintain customer satisfaction and loyalty.
- Ensured adherence to internal audit standards and customer feedback benchmarks, consistently exceeding performance expectations.
Operations Executive
Medallin Sports Pvt.Ltd.
Delhi
10.2021 - 11.2021
- Coordinated travel and hospitality arrangements for corporate clients and sponsors during the ICC Men's T20 World Cup 2021 in Dubai, ensuring seamless execution of itineraries and exceptional service delivery.
- Managed group travel logistics, including accommodation, transportation, and event coordination, tailored to the specific needs of clients.
- Acted as a key liaison between clients and service providers, ensuring clear communication and efficient resolution of any challenges.
- Ensured all bookings and arrangements met high-quality standards, aligning with client expectations and organizational goals.
- Delivered excellent customer service by addressing client inquiries promptly and providing tailored solutions to enhance their event experience.
Operations Executive
Tenvic Sports Education Pvt.Ltd.
Bangalore
01.2021 - 02.2021
- Conducted student feedback surveys across schools in the Chhattisgarh region for the Tenvic Sports Education Program.
- Assisted in designing and developing survey questionnaires to assess program effectiveness.
- Coordinated with students, coaches, and school representatives to collect accurate survey data.
- Analyzed survey findings and prepared reports with actionable insights for senior management.
- Supported regional operations by ensuring timely execution of survey activities.
- Maintained accurate records and documentation of survey responses and reports.
- Collaborated with cross-functional teams to improve program quality and student experience.
Sales Promoter
Feltron General Trading LLC
Dubai
04.2016 - 04.2018
- Built and maintained strong customer relationships by providing exceptional support, information, and guidance to drive sales.
- Educated customers on product quality standards, specifications, and benefits, ensuring informed purchase decisions.
- Advised customers on the best product options tailored to their needs, answering queries to assist with their buying choices.
- Provided detailed information on product warranties, features, specifications, and proper maintenance and care.
- Stayed updated on new product launches, promotional events, and sales strategies to effectively promote offerings.
- Consistently achieved sales targets through effective sales techniques, including up-selling and cross-selling.
- Ensured that promotions and pricing were accurate, aligned with company policies, and maximized sales opportunities.
Education
Post Graduate Diploma - Sports Management
IISWBM
Kolkata, India 06.2019 - 04.2020
Bachelor of Commerce -
St.Aloysius College
Elthuruth, ThrissurSkills
- Excellent interpersonal and communication skills
- Proficient in MS Office Suite
- Strong team collaboration abilities
- Effective problem-solving and decision-making
- Leadership and team management skills
- High attention to detail under pressure
- Time Management & Multitasking
- Negotiation & Persuasion
- Networking & Relationship Building
Hobbies and Interests
- Travelling
- Fitness
- Cooking
- Movies
- Music
- Volunteering for Community Sports Programs
Languages
- English
- Hindi
- Tamil
- Malayalam
Personal Information
- Date of Birth: 12/10/92
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment
Timeline
Travel Consultant
Kurban Tours
02.2022 - Current
Operations Executive
Medallin Sports Pvt.Ltd.
10.2021 - 11.2021
Operations Executive
Tenvic Sports Education Pvt.Ltd.
01.2021 - 02.2021
Post Graduate Diploma - Sports Management
IISWBM
06.2019 - 04.2020
Sales Promoter
Feltron General Trading LLC
04.2016 - 04.2018
Bachelor of Commerce -
St.Aloysius College