Fitness, Driving, Cricket
Mohammed Junaid
Marketing Execution (Operations)
Bangalore
Summary
Reliable employee seeking [Team Lead / Marketing Execution] position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Marketing Execution (Operations)
Meesho
Bangalore
09.2021 - Current
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Hold strong database & responsible to show case project presentation.
- Keeping team motives and focused towards the targets.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Executing new ideas and measure to improve the key performance of the team.
- Taking care of Homepage(App) merchandise execution (Banner updating, Widget Creation & updating, PDM Creation, Push-Notifications and WhatsApp).
- Handling whole catalogue Eg: Price of products as per market price, creation of products on platform.
- Worked with market Intel team to collect price of product from other competitors.
- Hold strong database & responsible to show case project presentation
Customer Support Supervisor
BI world Wide
Bangalore
05.2018 - 08.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Assisted team members in resolving customer satisfaction issues.
- Empowered and motivated employees via regular feedback to team members.
- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
- Verified accurate data entry and maintenance of information in SAP CRM system.
Education
Bachelor of Commerce - Finanacial Accounting, Marketing
RPA First Grade College
Bangalore 06.2017 - 05.2020
Skills
Targeted marketing
Interests
Timeline
Marketing Execution (Operations)
Meesho
09.2021 - Current
Customer Support Supervisor
BI world Wide
05.2018 - 08.2020
Bachelor of Commerce - Finanacial Accounting, Marketing
RPA First Grade College
06.2017 - 05.2020