MOHAMMED JUNAID S
Business Developer (Last)
Bangalore
Summary
TO work in a firm with a professional work driven environment where I can utilize and apply my knowledge skills which would enable me as a experienced graduate to grow while fulfilling organizational goals.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Business developer
- 2.5 years of experience as Business developer
Customer Support Specialist
Flipkart
10.2024 - 10.2025
- Resolved customer inquiries efficiently, enhancing user satisfaction and establishing trust in support services.
- Collaborated with cross-functional teams to streamline communication processes, improving response times for customer issues.
- Trained new staff on system protocols and customer engagement strategies, fostering a knowledgeable support team.
- Analyzed customer feedback data to identify trends, contributing to service improvements and enhanced user experiences.
Customer Success Associate
PhonePe
04.2023 - 07.2024
- Developed strong client relationships by addressing inquiries and providing tailored solutions, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline onboarding processes, resulting in improved user experience and retention rates.
- Analyzed customer feedback and usage data to identify trends, informing product improvements and driving user engagement.
- Conducted training sessions for new clients, ensuring effective utilization of the platform and maximizing customer success.
- Implemented tracking systems for customer interactions, increasing visibility on support issues and improving resolution times.
Education
B. Com -
Krupanidhi preuniversit colle
Banglore city01.2022
P.U.C - undefined
Krupanidhi preuniversit colle
01.2019
S.S.L.C - undefined
Lawrence high School
01.2017
Skills
nterpersonal skill
undefinedDECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
Timeline
Customer Support Specialist
Flipkart
10.2024 - 10.2025
Customer Success Associate
PhonePe
04.2023 - 07.2024
Business developer
P.U.C - undefined
Krupanidhi preuniversit colle
S.S.L.C - undefined
Lawrence high School
B. Com -
Krupanidhi preuniversit colle