Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Manager

Mohammed Kafeel

Bengaluru

Summary

I have a proven track record at Physics Wallah, where I have spearheaded initiatives that expanded the company's presence and improved program delivery. My leadership and strategic insights have driven notable gains in operational efficiency and institutional partnerships, reflecting my commitment to excellence and growth.

With over 6.5 years of experience in Operations Management, Business Strategy, and fostering sustainable growth, I have successfully led cross-functional teams and managed complex projects. My expertise includes designing effective operations frameworks, driving process improvements, and delivering measurable outcomes through product innovation, automation, and data-driven strategies. These efforts have consistently accelerated organizational growth while ensuring customer satisfaction and operational sustainability.

I am passionate about tackling complex challenges, delivering results, and implementing strategies that enhance the consumer experience. My unwavering commitment to ownership, integrity, and operational excellence continues to fuel impactful, growth-oriented solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Physics Wallah
04.2024 - Current
  • Managed the successful execution of the School Integration Program (SIP) , ensuring seamless collaboration between educational institutions and organization. Led initiatives that strengthened partnerships , enhanced program delivery, and supported student success, successfully onboarded 7-8 reputed institutions.
  • Developed and implemented strategic initiatives that aligned with organizational objectives, driving growth , operational efficiency , and long-term business sustainability .
  • Played a pivotal role in expanding the company's presence in Bengaluru by establishing 3+ new branches . Spearheaded the creation of high-performing marketing and sales teams, while leading impactful branding and marketing campaigns that significantly increased the company's visibility and strengthened brand recognition through innovative strategies.
  • Managed sales teams and operations, focusing on achieving revenue targets through effective sales strategies, customer relationship management, and performance optimization.
  • Oversaw daily operations, ensuring process excellence, efficiency improvements , and the successful execution of business strategies . Streamlined operations to maximize productivity and enhance consumer experiences.

Assistant Manager

Physics Wallah
01.2023 - 04.2024
    • Develop and execute sales strategies to drive revenue growth and exceed sales targets.
    • Recruit, train, and mentor a high-performing sales team, fostering a culture of achievement and teamwork.
    • Conduct regular performance evaluations, provide constructive feedback, and implement sales training programs to enhance team skills.
    • Collaborate with cross-functional teams to ensure seamless execution of sales initiatives and deliver exceptional customer service.
    • Analyze market trends, identify opportunities for business expansion, and develop strategies to capitalize on them.
    • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations

Project Lead

Physics Wallah
08.2022 - 12.2022
    • Built and managed talented teams of different verticals, maintain full ownership aspects of campaign and process execution & reporting on the work front, coordinated between in-house and client teams, and kept stakeholders informed of progress and milestones.
    • Managing a team of 10+ On-roll & off-roll employees for end-to-end operations management of a product - Library.
    • Defined Ops architecture for the project - daily reconciliation, dispute management, Students queries, and product automation handles around 3 different teams.
    • Managing Ops-Product queue, BRD finalization, Liaison with various internal and external cross functional teams like Product, Tech, business, external vendors, etc., and defining projects tracking and analysis logic and SOPs for Product.
    • Set up the entire Ops Architecture – defining Org structure, roles & responsibilities, day-to-day processes, managing Ops-tech projects, and leading student improvement initiatives.
    • Leads and influences team through effective motivation, leveraging individual strengths to ensure student satisfaction and maximum productivity.

Senior Team Lead

Physics Wallah
11.2021 - 07.2022
  • Responsible for overseeing the daily activities of the team. Ensuring that appropriate staffing levels are always maintained.
  • Operations lead for a dispersed organization , comprised of 1 contractions team, with an assigned. strength of 30+ personnel.
  • Responsible for assisting and directing members/Off-roles, monitoring Incoming Inquires, and ensuring. proper check-in procedures are followed.
  • Analyzing frequent Issues and escalating them to the appropriate stakeholders.
  • Keeping track of the quality of work and communicating it to the team.
  • Worked on the development of new business processes and procedures to decrease costs and increase overall effectivity – decreased operational expenses by automating dashboards.

Analytics Associate – Product Management

OLA (Avail Finance)
10.2018 - 11.2021
  • Lead crucial projects for the ' Operations Excellence' portfolio focusing on customer experience (CX), fund supply, quality metric, ground staff workflows, and managing CX on peak demand days.
  • Directly working with the Product team of the organization for various CX initiatives .
  • Rolled out 2 crucial PAN India projects impacting 10,000+ Blue colored and achieved a net increment in 8 months.
  • Managed the Ops-tech queue for various crucial projects and implemented changes on Avail Finance APP concerning customers as well as owners.

Education

BBA - Business Administration And Management

Dayananda Sagar Institutions
Bengaluru, KA
03.2021

Associate of Science - Science Education

Al-Ameen Institute of Management
Bengaluru, KA
04.2018

Skills

    Leadership & Team Management

    Project Management

    Operations Management

    Sales & Marketing Strategy

    Communication & Negotiation

    Analytical Thinking

Accomplishments

  • Collaborated with Product team in the development of Library which was fermium sub product.
  • Supervised team of 30+ On-roll & 2+ Vendor staff members.

Certification

  • Google Analytics Individual Qualification (IQ) - Google LLC.
  • Google Analytics
  • The Fundamentals of Digital Marketing
  • The Hour of code

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Urdu
Advanced (C1)

Timeline

Manager

Physics Wallah
04.2024 - Current

Assistant Manager

Physics Wallah
01.2023 - 04.2024

Project Lead

Physics Wallah
08.2022 - 12.2022

Senior Team Lead

Physics Wallah
11.2021 - 07.2022

Analytics Associate – Product Management

OLA (Avail Finance)
10.2018 - 11.2021

BBA - Business Administration And Management

Dayananda Sagar Institutions

Associate of Science - Science Education

Al-Ameen Institute of Management

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Mohammed Kafeel