Mohammed Karwarwala
Pune
Summary
A motivated and adaptable individual experienced in working in a project driven environment with strong planning, organizing, coordinating, and monitoring abilities to manage the team's efficiency. Well organized, detail oriented with good analytical and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sr. Customer Service Representative
ADP PVT LTD.
07.2021 - Current
- Ensure that all employees are paid accurately and on time, including regular salaries, bonuses, commissions, and any other forms of compensation.
- Ensure that payroll processing complies with federal, state, and local tax laws, as well as any other relevant regulations.
- Prepare and file payroll tax reports and payments, including quarterly and annual tax filings such as W-2s, 1099s, and any other required tax forms.
- Maintain accurate and up-to-date employee records, including personal information, salary details, tax withholding forms, and other relevant data.
- Oversee the accurate processing of employee benefits, such as health insurance, retirement plans, and other deductions, ensuring they are reflected correctly in payroll.
- Address and resolve any payroll-related issues or discrepancies, including underpayments, overpayments, and employee inquiries.
- Generate and distribute payroll reports to management and other stakeholders, including detailed records of hours worked, overtime, deductions, and other payroll-related information.
- Safeguard the confidentiality of employee information, and ensure that payroll data is securely stored and transmitted.
- Identify opportunities to improve payroll processes, including automation of tasks and updating payroll software to enhance accuracy and efficiency.
- Provide training and support to employees regarding payroll processes, such as using self-service portals or understanding their pay stubs.
Sr. Customer Executive
Tech Mahindra Ltd.
02.2020 - 07.2021
- Performed key role in managing tele calls and chats, ensuring prompt resolution of client inquiries and concerns.
- Dutifully handled billing responsibilities and managed inquiries for Vodafone NZ, in addition to conducting refresher training sessions for newly recruited personnel.
- Maintained high standards of customer care by promptly following up with clients regarding resolved issues.
- Ensured smooth scheduling by efficiently managing the team's monthly roster, handling week off, leaves, and shifts as per requirements.
Business Development Executive
TMPC Group (The Market People Consulting Group)
06.2017 - 01.2020
- Carrying out research on LinkedIn and pitching whitepapers
- Handling OGT batches on operation floor
- Manage multiple programs and setups with a goal of delivering revenue and success for our clients
- Identified and corrected deficient performance and behaviours to achieve maximum productivity
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
11.2016 - 06.2017
- Achieved successful outcomes in addressing customer concerns.
- Supported colleagues in overcoming obstacles.
- Demonstrated strong problem-solving skills by addressing and resolving customer issues.
- Ensured that weekly performance and targets were closely monitored.
Education
BBA - Finance
International School For Management Excellence
01-2019
HSC (Higher Secondary Certificate) Commerce -
National Institute of Open Schooling (Delhi Board)
01-2016
SSC (Secondary School Certificate) -
National Institute of Open Schooling (Delhi Board)
01-2013
Skills
- Communication
- Computer Skills
- Stress Management
- Interpersonal Skills
- Problem Solving
- Patience
- Service / Product Knowledge
- Time Management
- Empathy
- Adaptability
- Proficiency in Other Languages
- Teamwork
- Upselling
- Teamwork
- Analytical skills
- Leadership
- Project management
Languages
- Hindi
- English
- Marathi
- Gujarati
Accomplishments
- Spotlight Feb FY'24
- spotlight Winner for FY 22 & 23
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Hobbies and Interests
- BBQing
- Chess
- Gardening
- Traveling
- Weight lifting
References
References available upon request.
Timeline
Sr. Customer Service Representative
ADP PVT LTD.
07.2021 - Current
Sr. Customer Executive
Tech Mahindra Ltd.
02.2020 - 07.2021
Business Development Executive
TMPC Group (The Market People Consulting Group)
06.2017 - 01.2020
Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
11.2016 - 06.2017
BBA - Finance
International School For Management Excellence
HSC (Higher Secondary Certificate) Commerce -
National Institute of Open Schooling (Delhi Board)
SSC (Secondary School Certificate) -
National Institute of Open Schooling (Delhi Board)
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